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Extended Stay America - Orange County - Katella Ave.

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Extended Stay America - Orange County - Katella Ave.
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145 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Lake Tahoe (California), California
Reviewed 6 days ago NEW

OMG, skip this joint, worn out, lack of attention on house keeping in the rooms and I think they purchase the soap and towels from the same vendor the state of corrections in Sacramento. More than a few tweekers roaming around as well. This place has a rating of 3.5 but trust me is not even a 1.5.

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Helpful?
Thank Tahoe_Janni
00esa, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again. Sincerely,...

Reviewed 1 week ago via mobile

This was a horrible room filthy not vacuumed used razor left in the bathroom had to rinse the tub to take shower,had little kitchen and the sink was clogged had to use the comforts on the floor to walk on because the carpet was so dirty and this is the 2nd room we had to change rooms because the 1st...

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Helpful?
Thank chargers67
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

We always appreciate when our guests share their feedback as it helps future guests as well as us to know where we can improve. We are sorry your stay was spoiled by the lack of detail from our housekeeping team. Our team is dedicated to our guests overall satisfaction so we will review our protocols to ensure we are back...

Reviewed 2 January 2017 via mobile

This place is thee worst motel I have ever stayed at. There were live and dead silverfish between sheets. They only are there because of filth. The chairs to desk and table have white splashes of gunk smeared all over them. The carpets are super filthy with globs of old gum stuck in it. The ironing board is a filthy...

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Helpful?
Thank Darlene M
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance...

Reno, Nevada
Reviewed 1 January 2017

Excellent staff! manager on site, Margarita, really helpful and courteous, in my opinion shes a whole lot better than the old managment. Great location with lots to do and eat, will be staying here for now on while on business.

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Helpful?
Thank Imokiguess
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for sharing a wonderful review of your visit to Extended Stay America - Orange County - Katella Ave. We are thrilled to read you loved our convenient location and that you were highly impressed with our associates. We will share your kind words with our team, especially with Margarita, for a job well done. Thanks again for being...

Orange County, California
Reviewed 31 December 2016

Maggie, Kat, Jr and Kathy all amazing. They provide the best of the best services for your stay. I have been here for business for 1 year and they always make me feel like I am welcomed and at home. IN the morning it is so nice to go to the lobby and be greeted by Kat and Maggies great...

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Helpful?
Thank misterkrc
00esa, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

You put a smile on a lot of faces around here with your kind words about our team at Extended Stay America - Orange County - Katella Ave. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. It's nice to see they made a positive...

Elk Grove Village, Illinois
Reviewed 30 November 2016

Our room was clean and comfortable. The Staff pleasant and helpful. Free parking and within walking distance to the Honda Center. The only issue I had was that the free breakfast was hot water and oatmeal. I will stay here again when in town.

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Helpful?
Thank Avrin2
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for staying with us at the Extended Stay America- Orange County - Katella Ave. We are glad our location was perfect for your visit to the Honda Center, and that you were very pleased with your comfortable room, our friendly staff and the convenience of our complimentary parking facility. We appreciate your feedback and look forward to your...

South Bend, Indiana
Reviewed 1 November 2016 via mobile

Stayed one night. We had to leave the next morning. I have never stayed in a room that was not even cleaned for the next guest. Old, dirty and gross. Broken furniture, used fork on the nightstand, hairs in my bed and tub, the dirt and grime made my stomach hurt. Dirty stove, spill on the floor, animal hair and...

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Helpful?
1Thank Kelli H
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Please accept my apologies for the experience you shared in your feedback. I was disappointed to read that your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and I am sorry we overlooked some things during your stay. I will discuss your feedback with my staff to ensure this does not occur...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 25 October 2016 via mobile

Very unhappy staff as they seemed to be miserable. The room was not thoroughly cleaned at all. Mold in bathroom sink and tub. No water pressure and the floor was filthy. I could literally hear the conversation of the people in the next room. I mean word for word. Horrible!!! I booked to stay here again in 3 weeks but...

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Helpful?
1Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to review your stay with us. We are sorry we failed to provide you the clean and comfortable room that you deserved. The cleanilness issues you described are unacceptable . We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We apologize for...

Orange, California
Reviewed 7 October 2016

The people here are just wonderful. Very responsive to our concerns and friendly as well. They should all receive raises. The room is clean and well equipped. We have had no problems at all with noise.

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Helpful?
Thank umartjoh
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Orange County - Katella Ave. We appreciate your wonderful comments and are happy to read you enjoyed a comfortable stay with us. Our staff works hard to exceed our guests' expectations, so they will be thrilled to read your recognition....

Reviewed 28 September 2016 via mobile

I've been staying here for over a year and seen the place improve. I am very pleased with the professionalism of the staff and the way they have made it a priority to keep the building clean and safe. If I've ever had an issue, the maintenance man is always on top of fixing things in a timely manner. The...

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Helpful?
Thank DaveHunt1
00esa, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for making us your home away from home. We're thrilled to read that you and your family continue enjoying your stay at Extended Stay America - Orange County - Katella Ave. We know that small things can make a big difference, so we do our best to offer everything you might need while away from home. We are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 W Katella Ave, Orange, CA 92867-3412
Region: United States > California > Orange County > Orange
Price Range: ₹ 6,586 - ₹ 9,678 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
Number of rooms: 124
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orange County - Katella Ave. staff and other travellers.
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Questions? Get answers from Extended Stay America - Orange County - Katella Ave. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book somewhere else if you want a good room”
 of 5 bubbles Tahoe_Janni, 14 Feb 2017 | Read review
“Cant beat the first floor!”
 of 5 bubbles Imokiguess, 1 Jan 2017 | Read review
“If your a smoker than the 4th floor is for you otherwise you cant go wrong with floors 1 thru 3 for non smoking”
 of 5 bubbles misterkrc, 30 Dec 2016 | Read review
“Wifi does not work. Blanket is too thin. Shower not hot enought. Tub won't drain.”
 of 5 bubbles r_car19, 8 Aug 2016 | Read review
“Do not choose a room on the ground floor, especially near the entrance.”
 of 5 bubbles 65terim, 29 Mar 2016 | Read review
5 of 5