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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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505 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Pahrump, United States
2 reviews
Reviewed 1 week ago

My complaint was the bathroom faucet had a constant and steady drip and the toilet plugged and was slow to drain after flushing. There was no hairdryer in the room. The king size bed was comfortable..

Review collected in partnership with Best Western

Helpful?
Thank Paul L
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA More 

Union Star, Missouri
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Great Service and excellent room! Spacious, clean with everything we needed. We were upgraded to a suite, we had 2 TV;s, a kitchen area and separate bedroom all for under $120.00. It was a wonderful and surprising experience.

Review collected in partnership with Best Western

Helpful?
1 Thank searcher201010
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Daniel Schmidt-Hughes, CHA More 

Rancho Cordova, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

As always BW done great job maintaining this property. Breakfast always the best here. Parking needs more lights. Pool looks nice but I was not able to dip in because of my busy schedules. Can't wait to go back..

Review collected in partnership with Best Western

Helpful?
1 Thank 75jetf
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our breakfast is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA More 

Mammoth Lakes, California
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago

This hotel was the best. It is close to airport and has very large rooms. We checked in the night before our very early morning flight out of ONT. Upon checking in we were told that from 5:00 until 6:30 each guests had their choice of beer or wine in the bar area. 2 drinks each for FREE. We munched... More 

Helpful?
1 Thank tuna18
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. I’m so pleased to hear that we were able to meet your expectations. Daniel Schmidt-Hughes, CHA More 

Sylvan Lake, Canada
Level Contributor
4 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

This is a great hotel for the price. You definitely get what you pay for. The older building is starting to show her age. The rooms have been refurbished with a new coat of paint but it doesn't look like a professional job. Looks like new TVs too. The rooms are not soundproof, especially with water noises in the bathrooms... More 

Helpful?
Thank Fay H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Spent the night for a weekend get away. The check in was very quick. We were given keys and map to our room. Gorgeous room with a king size bed. Very quiet. We miased getting our complimentary drinks as we were away from the hotel for dinner. Breakfast this morning was hot and delicious. Check out was seamless. We will... More 

Helpful?
1 Thank Deborah P
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you Deborah!! On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA More 

Billings, Montana
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

Clean, comfortable. Standard hotel with a bar where you can get a light meal.Great shuttle service too! Good value for that hotel needed for those early morning flight departures. I would stay there again.

Helpful?
1 Thank stillwaterqh
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves... More 

Lake Arrowhead, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago

We have stayed at this hotel several times. The social hour is great and you can also order food at the bar. There is also a managers appreciation the 1st Wednesday of each month. This was our second stay on appreciation day and they had complimentary hot dogs, hamburgers, chips and salads, yum. Previously it was a luau theme very... More 

Review collected in partnership with Best Western

Helpful?
1 Thank xtravacs
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much! Daniel Schmidt-Hughes, CHA More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago

Love staying at this hotel. Rooms are big and clean. Price is right. Easy to Ontario airport. Rooms all have refrid and microwaves and big working TV. Vending machines and laundry on property Clean! This is most important to me in any hotel

Review collected in partnership with Best Western

Helpful?
1 Thank Eddie G
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Daniel Schmidt-Hughes, CHA More 

Oregon Coast, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2016

What a horrible experience!! This dump is filthy inside and out. The dirty screens windows don't lock allowing the outside smoke along with the noise to travel in. The carpets were filthy and looked like they hadn't been cleaned in years. The plumbing rattles sounding like someone is knocking on the door. The floor vibrates where you could actually stand... More 

Helpful?
1 Thank amjantzi
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: ₹ 6,273 - ₹ 10,978 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
 of 5 bubbles tuna18, 17 Nov 2016 | Read review
“Ask for a room away from the interstate.”
 of 5 bubbles stillwaterqh, 7 Nov 2016 | Read review
“Our room was by the pool .”
 of 5 bubbles , 26 Oct 2016 | Read review
“Con - You must lug your luggage up 6-8 steps to get to the 4th Floor rooms inside the building.”
 of 5 bubbles Calitraveler50, 30 May 2016 | Read review
“Back of hotel fronts a freeway on ramp (but still quiet inside) choose front rooms or interior back rooms”
 of 5 bubbles jimcJ5778JY, 18 May 2016 | Read review
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