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All reviewsclub roomspg pointsontario airportroom serviceleave your carcircle kcomplimentary shuttlepalm springsroom was clean and comfortablenice poolbooked this hotelexercise roomlos angelesearly checkpleasant stayconvenient locationshuttle service
Great place to stay fabulous customer service great room fabulous amenities lots to do in the surrounding area nice area all around... can’t rave enough about this Sheraton the breakfast was phenomenal
Checked in and no mention of me being platinum. No club room as we needed two beds and they said they don’t have club rooms with two beds.
Some staff act like they have no idea what they are doing. Called down as safe was...More
Thank Crystal Dianne S
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 2 weeks ago
Thank you for taking the time to review your stay with such detail feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest...More
Spent 5 days earlier in July. Nice clean hotel. Hotel is older,shows sign of age but a solid hotel. Staff are pleasant. Only issues area around hotel is a little shady, more than once I would check my car to make sure it was safe....More
Thank Lance L
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 3 weeks ago
Thank you very much for the post you wrote on our Tripadvisor page. Feedback from our guests enables us to improve our operation and guest service. The team and I are very pleased to read that you had a good stay at Sheraton...More
This hotel was a disappointment in everything a first class hotel is supposed to be good at. The guest room hallways were littered with room service trays and dishes on both days of our stay. There is an odd and unpleasant odor in the hotel...More
Response from Chase T, General Manager at Sheraton Ontario Airport HotelResponded 4 weeks ago
First, I want to thank you for your review. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in...More
We purchased a 3 star on Hotwire on short notice. We were seeking a location near the airport for convenience. Nice night to get charged for extras, like parking, as is common in California. I was worried about jet noise, but heard none. We were...More