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Ayres Suites Ontario Mills Mall

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Ayres Suites Ontario Mills Mall
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541 Reviews from our TripAdvisor Community

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Showing 532: English reviews
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Ventura, CA
Reviewed 2 days ago NEW

Decent hotel for the price and location; terrible customer service and website reservation system but otherwise no major complaints. Comfy bed and decent breakfast. Can walk to Ontario Mills mall. My only problem while there was that I requested an automated wake up call and never got a call - thank goodness set my own phone alarm as well.

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Helpful?
Thank KrisPena
Santa Barbara, United States
Reviewed 2 days ago NEW

The room at the Ayers was clean,and spacious. The bathroom was clean but I would suggest upgrading the acrylic shower inserts to tile. The outside patio was nicely decorated and made a great place for our cocktail hour with our group of parents. It also doubled as a nice breakfast spot as breakfast is served close by.

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Helpful?
Thank Toni T
Reviewed 2 days ago NEW

Enjoyed my stay. Friendly staff and great location. Lots of shopping and restaurants near by. Wish I stayed longer to explore the surrounding area. Great amenities, beautiful lobby. My room was nice. Bed was really comfortable.

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Helpful?
Thank marketta1980
Reviewed 2 days ago NEWvia mobile

The first few nights were good other than poor wifi and lack of tv channels. On my last night my key card wouldn't work to enter the hotels back entrance. When I get to my room the cleaning service is there and it's 4:00pm, kinda odd. They thought I had checked out. No big deal, I went to the front...

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Helpful?
Thank Chad H
Amarillo
Reviewed 1 week ago

Beautiful hotel. Close to everything. I had a problem with the self pay laundry but the manager quickly resolved it. Breakfast was wonderful.The rooms were very big and the beds were very comfortable.

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Thank Cindy A
Sacramento, California
Reviewed 1 week ago

The hotel was well maintained. The offer a shuttle service to and from the airport. The hotel reps were very polite. The hotel offered a very nice cocktail hour in the evening. I recommend this hotel.

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Helpful?
Thank eah738
Palm Desert, California
Reviewed 2 weeks ago

Monica Silva has always been great with customer service! As always she accommodates us in every way thanks again! The front desk attendants also have always been great when we check in. We are so great full to see the changes the hotel has made also.

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Helpful?
Thank ljuarez64
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review

Dear ljuarez64, Thank you for your kind review and rating! We are more than happy to provide exceptional guest service to all of our valued guests and hope to welcome you back soon! Sincerely, Carlos Mendoza General Manager

Tulsa, Oklahoma
Reviewed 2 weeks ago

The hotel itself was good; rooms were clean and spacious. I had major issues trying to get to the hotel. When I arrived I called to be picked up at the airport by their shuttle. I waited about 30 minutes and after no show, I called again. I was then told driver could not find me even though I had...

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Helpful?
Thank jcade75834
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review

Dear jcade75834, Thank you for your kind review and candid feedback. Please accept our sincere apologies for the confusion when our driver attempted to pick you up at the airport. We certainly hope your complimentary shuttle service ran a bit smoother on the trek back to the airport following your stay. We hope this does not deter you from returning....

Fort Wayne, Indiana
Reviewed 3 weeks ago

We were in town visiting family for 4 days and were able to get an excellent rate through a corporate discount. The breakfast was wonderful as were those who staffed it. The maintenance crew was on top of things and very friendly (not something we normally notice, but we thought they deserved recognition!). The pool and spa were nice and...

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Helpful?
Thank 96bjc
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review

Dear 96bjc, Thank you for taking the time to write a review based on your recent stay with us. While I truly appreciate your kind compliments concerning the accommodations we offer, our complimentary full American breakfast, as well as our pool area, I did want to express my sincere apologies regarding any issues you encountered with our WiFi and evening...

San Diego
Reviewed 3 weeks ago

This is a really nice hotel especially for the price. I called ahead and spoke with Carlos Mendoza the General Manager and requested a specific room which we have stayed in before. He was very nice and professional and reserved it for us and it was cleaned and ready when we arrived. The hotel staff is very friendly and helpful....

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Helpful?
Thank Pinkmustanggirl
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review

Dear Pinkmustanggirl, Thank you for taking the time to write a review based on your recent stay with us. I am truly happy to read that we were able to accommodate your room request and that our Ayres Celestial Sleepers and bedding were comfortable. Thank you for your review and we hope to welcome you back soon! Sincerely, Carlos Mendoza...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Ayres Suites Ontario at the Mills Mall. This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. You’ll find all of the luxurious guest rooms at Ayres Suites Ontario at the Mills Mall are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, microwaves, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast.The Ayres Suites Ontario at the Mills Mall is conveniently located next door to the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Revive your wardrobe at one of the largest shopping malls in North America and then relax in your luxurious suite afterwards. Also, tee off at the Empire Lakes Golf Course only one mile away. Other nearby attractions include the Citizens Business Bank Arena, the Ontario Convention Center, and Scandia Amusement Park! ... more   less 

Additional Information about Ayres Suites Ontario Mills Mall

Address: 4370 Mills Cir, Ontario, CA 91764-5217
Region: United States > California > Ontario
Price Range: ₹ 8,751 - ₹ 13,484 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ayres Suites Ontario Mills Mall 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Ayres Suites Ontario At The Mills Mall Hotel Ontario
Ayres Hotel Ontario
Ayres Suites Mills Mall Ontario
Hotel Style:
#2 Business Hotel in Ontario
#2 Green Hotel in Ontario
#3 Romantic Hotel in Ontario
#5 Family Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ayres Suites Ontario Mills Mall staff and other travellers.
3 questions
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Rancho Cucamonga, California
7 months ago

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Questions? Get answers from Ayres Suites Ontario Mills Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room away from the ice machines!”
KrisPena, 24 Apr 2017 | Read review
“Tile the showers. Use large tiles with tight grout lines to minimize cleaning issues.”
tonit992, 24 Apr 2017 | Read review
“We loved our first floor room, it was very convenient, especially with children who liked going to the pool.”
96bjc, 1 Apr 2017 | Read review
“The rooms are excellent! Only thing a little frustrating is when you turn on the bathroom light you are also turning on the fan. They are not separate switches. So we just left the light off when we didn't want to listen to the fan. Otherwise it's a very nice room with very comfortable beds :)”
Pinkmustanggirl, 30 Mar 2017 | Read review
“Reserve a suite--larger bed bigger room”
jamminj, 27 Mar 2017 | Read review
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