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Ontario Grand Inn & Suites

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Ontario Grand Inn & Suites
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267 Reviews from our TripAdvisor Community

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There are newer reviews for Ontario Grand Inn & Suites
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Showing 259: English reviews
Reviewed 5 November 2016

This will be my last stay at this hotel. I've got nothing positive to say about my stay there one week ago. 1. The place is falling apart. There is only one creaking elevator to service the whole 3 floors. 2. Carpets haven't been shampooed for a very long time. 3. Shower doors haven't got handles. 4. Towels are in...

1Thank Pat R
Reviewed 4 November 2016

have been booking with Ontario Grand since 2013 because the manager (Richard ) and staff were friendly and helpful and service was great . But came back this October 2016 under new management and the service is so bad , no towels, flooded floors , lamp not working , no tv , poor amenities in the room or none at...

Thank Exequiel R
Reviewed 1 November 2016

It is advertised as 3.5 star, but it should be 2 star of less. Why? 1. Room is small and crammed, King size bed barely fit. 2. Door is beaten and scratches and marks all over. 3. Just one small towel for two. Prepare to share towel. 4. There is couch in the room but its dirty with lot of...

1Thank Iqbal K
Ontario, California
Reviewed 28 October 2016

I thought you can only be cat-fished on dating sites. The pictures online did not do this place justice. Outside is beautiful and appears new but then once you pass the lobby the truth is revealed. To say the place is worn out is an understatement. Doors were dirty along with the baseboards. Ceiling tiles needed to be replaced due...

1Thank sharolc2016
Reviewed 6 October 2016

Well I gave this hotel a second chance after my visit aftermonth which was a total disaster. Last visit our arrival was delayed until after midnight. When we finally arrived we were told that we were lucky our room wasn't given away since we arrived so late. Our room was prepaid in full and should never have been "given away"....

2Thank RNreadytogo
Ontario, California
Reviewed 3 October 2016

I have been a guest here off and on for approximately 7 yrs. I have seen the quality of the place decline steadily in the last 4 yrs. I have been wondering if there was a Management change or an Ownership Takeover but I don't think I will be a guest there anytime soon as I can get a better...

1Thank mark h
Colorado Springs, Colorado
Reviewed 6 September 2016

We are not super picky and trading trendy decorations for price is our usual way to go, but for the 2 of us we would not stay here again. The room was large with a separate seating area an fold out sofa, so if you need a room for a family at a low price it would work. I felt...

2Thank COGuy47
Reviewed 2 September 2016

Want to hear more? I'm not a picky person. I just wanted a comfortable simple place before my flight. This place is FRIGHTENING. It's a slum barely dressed up. From the outside it looks kind of nice. For clientele think the DMV or Wal-Mart. There is a piece of old chicken sitting on the windowsill of the stairwell. There is...

2Thank Moodofps
Aiea, Hawaii
Reviewed 1 September 2016

The exterior and room here were quite nice. However the service was very poor. There were only 2 thin bath towels. No hand or face or bath mat! The tv remote was missing so had to go to front desk for that as well as for the towels.

1Thank Gladys N
Reviewed 1 September 2016

Wow worse hotel I have stayed at. I didn't look up the hotel before my husband booked it, Big mistake! The rooms were roomy but gross. The sheets were stained as well as the pillows, the towels were dirty as well I didn't even shower that's how gross it was.All of the furniture is super old.The complimentary breakfast was a...

1Thank Thanyadelis T

109 photos of this hotel

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Management photos: Courtesy of the property manager

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: ₹ 5,032 - ₹ 7,448 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a different motel!”
 of 5 bubbles Jeanier34, 22 Jan 2017 | Read review
“Just pick any other hotel and you are almost sure to get a better room”
 of 5 bubbles , 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
 of 5 bubbles markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
 of 5 bubbles Moodofps, 1 Sep 2016 | Read review
“Air conditioner was loud.”
 of 5 bubbles GladysN_13, 1 Sep 2016 | Read review
5 of 5