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Ontario Grand Inn & Suites

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267 Reviews from our TripAdvisor Community

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Showing 259: English reviews
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Reviewed 3 weeks ago via mobile

I hate to give a bad review about a hotel but this place was dirty, the bar was closed bc they didn't have a back up bartender. The room was really cold. There was a stench I couldn't identify. Ice maker did not work on third floor had to go down to lobby for ice. There was a stain on...

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Helpful?
Thank Denise O
Albany, Oregon
Reviewed 4 weeks ago

I don't know where to begin with this. Let's find a positive... the water in the shower was hot. And from there, it spirals downward quickly. The curtains, walls and doors were filthy; the halls hadn't experienced a vacuum cleaner for several weeks, I'm sure. The only ice machine that functioned...and poorly...was on first floor. Our couch was so dirty...

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Helpful?
Thank Jeanier34
Broomfield, Colorado
Reviewed 4 weeks ago via mobile

I will not stay here again. I reserved a King suite and when I get there they don't have one. Okay, I get a queen and go to the room and the tv is missing from the front room. They give me a new room but the heater in the front room doesn't work. I had to go to the...

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Thank Scott A
Corona, California
Reviewed 8 January 2017 via mobile

My husband and I had been staying in this hotel since 2011. It was amazing then, but A LOT has changed. Where to start? Besides the hotel reeking of marijuana, they never seem to have enough staff. Which accounts for the terrible customer service. It wouldn't surprise me if the staff allowed their friends to crash here, because I cannot...

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Helpful?
Thank EmandelanEden
Reviewed 31 December 2016

I cannot begin to express how disappointed I am with this hotel choice... My hubby and I were celebrating our anniversary and ended up checking out within 4 hours!!! >-[ We checked in and since then everything was fishy, their system was "down" so all the paperwork had to be done manually, then we went up to our room and...

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Helpful?
Thank JosieLupita J
Ontario
Reviewed 16 December 2016

well me and my husband checked in here today actually and about after an hour of being here they called us down stairs and when i was asking what it was regarding the manager the actual manager said "dont worry about it this has nothing to do with you" and i was shocked and replied and said well this is...

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Helpful?
Thank vblount
Cedar Park, Texas
Reviewed 22 November 2016 via mobile

The smoke alarm beeped every 30 seconds for the first 24 hours. I asked them to fix it, but was told they could not. I requested another room, but was told they were fully booked. I also had to get my own towels. After the first night of not sleeping, i was told in the morning that my smoke alarm...

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Thank design338
Reviewed 21 November 2016

This is the worst condition hotel I have ever stayed at. Broken exterior doors. Crumbs and dirt throughout hallways. Knobs missing off drawers. Missing items like fridge and iron. Pillows smell like greasy hair. Mattress was completely split along side. But the worst was that we changed rooms twice due to there still being hair in the beds and there...

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Thank Wayne T
Reviewed 13 November 2016

I checked out early due to the delapitated condition of the hotel. I did not feel safe staying there. The Hotel manager Ingrid Farfan did not refund my pre-booked 2 day stay after I checked out early. I lost $198. The desk clerk was so nice and helpful and changed our room for us, but the condition of the room...

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1Thank Vida V
West Hollywood
Reviewed 12 November 2016

Seriously. That's the only redeeming quality of this hotel...they have hot water in their showers. From the outside, it doesn't look terrible. The lobby doesn't even look terrible. That is until you approach the front desk and are met with the most unfriendly, complacent, and downright rude employees. We had to ask 3 times for a rollaway bed. We asked...

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Helpful?
Thank Nicoleloveshorses

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: ₹ 5,041 - ₹ 7,460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a different motel!”
 of 5 bubbles Jeanier34, 22 Jan 2017 | Read review
“Just pick any other hotel and you are almost sure to get a better room”
 of 5 bubbles , 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
 of 5 bubbles markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
 of 5 bubbles Moodofps, 1 Sep 2016 | Read review
“Air conditioner was loud.”
 of 5 bubbles GladysN_13, 1 Sep 2016 | Read review
5 of 5