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Ontario Grand Inn & Suites

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276 Reviews from our TripAdvisor Community

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Showing 268: English reviews
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Culver City, California
Reviewed 4 days ago NEW

It was the worst hotel I ever stayed at..The Manager seems like A rasicist..The show u pictures if a fridge but I went into 2 rooms And they both had no fridge or microwave..The cable kept going in And out..The Wi-Fi is the worst u have to go outside just to get 1 bar..

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Helpful?
Thank kh7439
Brawley, California
Reviewed 1 week ago

This place is a dump,literally,dont rent based on the pictures on website,., I had the worst stay possible, .Upon check in I was given a dirty room, which had not been cleaned,the prior residents had just checked out, food trash, dirty linen, room was in 3floor, elevator is old and takes forever,i complaied and was given a room in 2nd...

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Helpful?
Thank francesvalenzuela
Reviewed 2 weeks ago via mobile

This place has really gone down hill. Dirty, old tea bag left in coffee pot, broken furniture, ripped sheets, pulled floor boards, no towels, barely any toilet tissue ( had to gather those things myself), overall poor service...pictures speak for themselves.

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4Thank Kimberly K
Lake Tahoe (Nevada), Nevada
Reviewed 3 weeks ago

I read the mediocre reviews and thought, "I only need a place to rest my head." I thought It would be fine, but it was a nightmare! This place is a DUMP! It seems to be a "Party Pad" for locals. When I arrived to check in I found a sign that said they'd be back shortly. There were 6...

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Helpful?
2Thank bratschmom
Solvang, California
Reviewed 4 weeks ago

Pictures of this hotel (when viewed on the internet) are very misleading, currently rooms do not have carpets, missing tv remotes, chairs, stained furniture, broken cabinets. Had a 45 minute wait to check in.They also charge $75 security fee, would have been nice to know this ahead of time Once I arrived to my room, there were no towels, toilet...

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Helpful?
2Thank micheleilles
Reviewed 5 weeks ago

I booked this room back in February and I called them when I had just booked the room. I had asked them if I needed to pay anything at all. They said no i would be able to pay once i arrive. Today they told me they were going to cancel my reservation due to high demand. I understand that...

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1Thank Stephanie G
Reno, Nevada
Reviewed 21 March 2017 via mobile

This was my first time visiting Ontario . The shuttle driver was so nice to me . She made me feel welcome . I was nervous to be in a big city by myself but once I got to the hotel that feeling went away . Everyone at the desk was wonderful. They treated me kindly . The hotels prices...

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Helpful?
Thank kate200791
Temecula, California
Reviewed 14 March 2017 via mobile

Stayed here because it was convenient to my lady's work The owner of this property needs a new GM that cares great location just needs some tender care. Rooms need maintenence checks daily. Housekeeping needs training on how to make sure room is in order before calling it in as ready to sell. Check in no towels, no ice bucket,...

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Helpful?
Thank Brian J
Tahoe
Reviewed 4 March 2017 via mobile

Nasty hotel, bugs in our first bed, tv did not work, 3 of 4 outlets did not work and the floor was covered in a very strange sticky substance. They moved us rooms but again the tv remote was missing, another bug in this bed most of the handles were missing from the drawers and cleaning bottles and supplies were...

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1Thank devinblann
Reviewed 27 January 2017 via mobile

I hate to give a bad review about a hotel but this place was dirty, the bar was closed bc they didn't have a back up bartender. The room was really cold. There was a stench I couldn't identify. Ice maker did not work on third floor had to go down to lobby for ice. There was a stain on...

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Helpful?
1Thank Denise O

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby St, Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: ₹ 4,667 - ₹ 7,974 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“false advertising, its not what you see, its terrible, warning”
francesvalenzuela, 18 Apr 2017 | Read review
“Stay in a different motel!”
Jeanier34, 22 Jan 2017 | Read review
“Just pick any other hotel and you are almost sure to get a better room”
, 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
Moodofps, 1 Sep 2016 | Read review
5 of 5