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Oakland Marriott City Center

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Oakland Marriott City Center
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678 Reviews from our TripAdvisor Community

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There are newer reviews for Oakland Marriott City Center
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Showing 647: English reviews
Williamsburg, Virginia
Reviewed 11 July 2015

This Marriott is just right--nothing bad but nothing great. If you are a frequent traveler--this is actually a good rating. Oftentimes, more can go wrong than right. This hotel has a great location in the Oakland downtown within walking distance to many restaurants, Jack London Sq, and the subway (BART). Appearances are neat and clean. Try to get a room...

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Helpful?
Thank Ed C
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thanks so much for taking time to review your stay. I am happy to hear that you found our location accommodating and convenient for your business trip to Oakland. I hope to see you at our hotel again soon!

Cleveland, Ohio
Reviewed 5 July 2015

This is the only Marriott in Oakland and it is truly in the center of the city and very close to the convention center. I drove in from SFO and circled the block a few times to find self parking but not obviously available so I left it for the valet who was very energetic an attentive. Check in was...

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Helpful?
Thank CountessCorn
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thank you so much for taking time to review your stay. I will be sure to pass along your kind review to our staff. I am happy to hear that you found our location convenient and accommodating and took advantage of our close proximity to the Oakland Convention Center. It is with feedback like yours that we're able to make...

D.C.
Reviewed 4 July 2015

Check-in: When I walked in, there was no line, but I waited for at least 15 minutes before being acknowledged. I was the only one not being served, so it was awkward. Two desk staff were attending guests. And there were other staff floating around, so it seemed it would have been easy to say something. When I was served,...

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Helpful?
Thank madamechair
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thank you for choosing our hotel and taking time to share your experience. I am beyond apologetic that you had a troublesome time checking in and an ever harder time getting the help you needed from our valet staff. I assure you that this is not the level of hospitality that our guests have come to expect. It is with...

Pittsburgh, Pennsylvania
Reviewed 4 July 2015

I stayed here for the RBMS Conference, June 23-25. I really enjoyed my stay here, mostly due to the great staff. It was my first trip to the Bay Area and they made me feel welcome. The man at the front desk, I believe his name was Henry (Tuesday, between 5-6:30pm), was so kind to give me a great room...

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Helpful?
Thank Laryssa710
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thank you so much for taking time to review your stay. I am so happy to hear that our staff went above and beyond to help make your stay as comfortable as possible. I hope to see you at our hotel again soon!

Austin, TX
Reviewed 30 June 2015

I recently stayed at this hotel on business and was originally shocked at the room price being $350+ per night. As I am with many other team members, no one can now seem to get the negotiated rate regardless of how early you book. My first impression of the hotel was dealing with the front desk clerk who was quite...

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Helpful?
Thank clay3c
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thank you for staying with us and taking the time to share your experience. I am sorry to hear that you did not receive the treatment from our front desk staff that our patrons have come to expect when staying at our property. Please accept my sincere apology that our staff was unable to meet your expectations and know that...

Hayward, California
Reviewed 29 June 2015

Disappointing stay. I was here for one night to attend a party a few miles away. The valet staff was not helpful when I arrived. They didn't ask whether I was checking in or asked me for assistance with my baggage. I had to ask her for bell service and she said pointed me to a person at the window....

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Helpful?
Thank Jonathan S
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thank you for staying with us and taking the time to share your experience. We value and appreciate your opinion. I am so sorry to hear you had multiple negative experiences at our hotel as this is not the norm that guests have come to expect. Please accept our sincere apology that our staff was unable to provide you with...

Chico, California
Reviewed 28 June 2015

This hotel is attached to the Convention Center. Great location for restaurant, bars, etc. all within walking distance. We had a great view out of our room of the city. My issue as usual with hotels of this class is that you have to pay for wifi.

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Helpful?
Thank hidelisa
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thank you for taking time to review your stay. I'm happy to hear you enjoyed our close proximity to the Oakland Convention Center and took advantage of area restaurants and bars! One of the easiest ways to access free Wi-Fi is to join Marriott Rewards. The program is free to join and lets you enjoy perks such as free in-room...

Lehi, Utah, United States
Reviewed 23 June 2015

I waited 20 minutes in line to get checked in! Granted it was the day of the NBA championship game but they had only two people at the front desk. Really? The gentleman who checked me in was nice when I complained but he told me that it was "shift change" and they were short of staff. Really? When I...

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Helpful?
1Thank Annie O
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thanks for taking the time to review your stay. I am sorry to hear that you had a lengthy wait while checking into your room. This is not the standard that our guests have come to expect as patrons of our hotel. It is with feedback like yours we are able to improve upon the processes moving forward for future...

Louisiana
Reviewed 19 June 2015

We stayed at this property for 3 nights and 4 days for a family wedding. The hotel itself was great- aged slightly but comfortable beds and linens. The bathroom is a good size. The real standouts are the staff! Everyone we spoke with at the front desk, bar and restaurant and housekeeping were amazing!!! Definitely took pride in their work,...

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Helpful?
Thank Tamra J
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thanks for taking time to review your stay. I'm happy to hear our staff made you feel right at home and you took advantage of our close location to BART. I hope to see you at our hotel the next time you're visiting Oakland.

Baltimore, Maryland
Reviewed 18 June 2015

This was my first stay at a Marriott hotel. Not exactly impressed with the room considering the nightly rates plus you get billed for just about everything. However, I must say thumbs up and high ratings for the staff, very helpful and friendly. The other good thing about the hotel is the location. It's right across the road from the...

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Helpful?
Thank Gudbkz
Sue H, Front Office Manager at Oakland Marriott City Center, responded to this review

Thanks for taking time to review your stay. I will be sure to pass along your kind words to our staff. I hope to see you at our hotel again soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oakland Marriott City Center offers commanding views of Lake Merritt, Berkeley Marina, the bay and skyline of San Francisco, and both the Golden Gate and Bay Bridges. Centrally located the hotel is convenient to all Bay Area attractions including Napa and Sonoma Wine Country, the East Bay and Berkeley. Downtown San Francisco is just 12 minutes via the local subway system (BART). Additional parking fees: Valet: $40 Self-Parking $35 ... more   less 

Additional Information about Oakland Marriott City Center

Address: 1001 Broadway, Oakland, CA 94607-4019
Region: United States > California > Oakland
Price Range: ₹ 10,735 - ₹ 31,133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oakland Marriott City Center 3.5*
Number of rooms: 489
Reservation Options:
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Also Known As:
Marriott Oakland City Hotel Oakland
Oakland Marriott
Hotel Style:
#3 Green Hotel in Oakland
#9 Business Hotel in Oakland
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Questions & Answers

Here's what travellers have asked, with answers from Oakland Marriott City Center staff and other travellers.
4 questions
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Questions? Get answers from Oakland Marriott City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5