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-Parking lot is filled with trash
-Parking is 17 dollars and parking card never worked
-Wifi for Hilton members only
-Shower has no pressure
-Bathtub is falling apart and sticks to feet while taking a shower
-Probably will be robbed if you leave the area...More
2 Thank Jared M
Response from John-HiltonHelp, on behalf of management at Hilton Oakland AirportResponded 4 weeks ago
Dear Jared M,
I appreciate your review of your recent stay at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps...More
This hotel is one where I've stayed twice now, both times for work-related, early-morning travel. It is simply weary, dingy, and nothing special at all. Both rooms where I've stayed were really depressing. The area offers absolutely nothing unless you have some reason to be...More
1 Thank Aqusite
Response from Miri L, on behalf of management at Hilton Oakland AirportResponded 19 March 2018
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. Guest feedback is incredibly important to us. We...More
If you’d like to be over charged for dirty rooms and horrible hospitality this is the place for you. Room service doesn’t come I had the same food on my floor for 2 days and oh some of the management not sure how they made...More
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Response from Melinda N, Front Office Manager at Hilton Oakland AirportResponded 14 March 2018
Thank you for staying with us and we do apologize for the inconveniences you encountered. We appreciate your feedback regarding your stay. We thank you for choosing Hilton.
I have stayed here numerous amount of times. For business and personal!! The environment is nice and calm. But I really appreciate and admire how Mary carries herself, she's not only professional and very knowledgeable about everything. She is also very nice and polite. Every...More
Okay, so we land around midnight and wait for the shuttle. The shuttle arrives nearly immediately, we are feeling really happy it arrived so quick, oh wait it is full from the first stop and takes two flight crew and leaves a fair amount of...More
Response from Melinda N, Front Office Manager at Hilton Oakland AirportResponded 12 March 2018
Thank you for your recent stay. We are sorry for the delay in your being picked up due to the demands on the shuttle service. We very much appreciate your feedback as it is through this feedback that we are able to improve upon our...More