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Old, dirty, repairs half done, dirty tissue wad behind door, stained towels and bath mat. Bathroom door won't close. No idea what room the people got who rated this place "very good". I wouldn't trust those reviews. First time trip advisor has been wrong. Only...More
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 29 November 2017
We are very sorry to hear that the cleanliness of your room does not appear to have been of the standard that we generally provide for our guests, and we are disappointed to have let our standards slip to such an extent. We will ensure...More
I'm not giving this place a one star review because check in was easy and the people working were super nice. Everything else, not so much. Room reeked of old cigarette smoke, toilet had feces on it, the carpet and furniture was old and dusty,...More
We had not stayed in a motel before so were unsure what to expect. The rooms were very basic and could have been slightly cleaner but nothing too bad. There was always available parking which was very convenient. The room smelt strongly of smoke unfortunately,...More
Inn is 500m away from MacArthur BART and 100m away from nearest bus stops (#6 bus to downtown Oakland every 8-10 mins - or #800 night bus from downtown San Fran.) 5 min walk to BART and 16 mins to downtown SanFran for $3.65 one...More
I planned a two night stay close to the Fox Theater since I was visiting only for a concert. Imperial Inn was the only place I found to be less costly, and even then I felt $220 was too much. The building is old, and...More