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Extended Stay America - Oakland - Emeryville

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Extended Stay America - Oakland - Emeryville
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157 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Oakland - Emeryville
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Showing 155: English reviews
San Francisco, California
Reviewed 17 October 2016

Stayed at the Oakland/Emeryville location, not impressed. I have stayed at other ESA location that are way better. This location needs better customer service, but if you are looking for a place to shower and change clothes and get a couple hours of sleep, then you are at the right place. Also convenient to shopping areas as well and restaurants.

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Helpful?
Thank Coco_8116
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had few issues related to your recent stay at the hotel. I met with the staff, and we will work to ensure that good customer service will be on our agenda. It is a very important part in our...

Waterbury, Connecticut
Reviewed 17 October 2016

This place was very fine. Clean, quiet, and convenient. Jay Rana and his staff were excellent. Me and my wife Sharon were there August 10 thru August 18, 2016. And we will be returning to this fine place on October 26 thru November 3, 2016. Thanks to Jay.

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Helpful?
1Thank IBGoldman
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to share your experience. It is great to see you and your wife enjoyed you clean, quiet accommodations while visiting your granddaughter. I will also inform our staff on the great job they are doing. Thank you again for sharing your experience with us. We would love to see you again, should your travels...

Las Vegas, Nevada
Reviewed 21 September 2016 via mobile

I got sent to the San Francisco area at the last minute and spent over 4 Hours trying to find an extended stay type room. When I called this one the lady on the phone was pleasant and very helpful. I had the room reserved and I showed up about an hour later and was in my room within 5...

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Helpful?
1Thank Bernie D
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

It is so rewarding to read that you had a great and comfortable stay with us. Thank you for your comments. I am glad to read that you were pleased with the accommodation, the staff, and the overall ambiance of the hotel. Thank you again for sharing your experience with us. I will post your comments in our employee break...

Reviewed 20 September 2016

Definitely had the home away from home feeling, Good service very nice and helpful staff. felt more like a studio apartment, But General Manager Jay went out of his way to accommodate us during our stay. Thanks Andrew and Raeven

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Helpful?
1Thank Raeven B
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review. I am pleased to see the customer service our staff provided was more than suitable during your stay. I will be sure to inform our staff on the excellent job they did assisting you. Thank you again for your review. We look forward to seeing you in the future, should...

Reviewed 19 September 2016

Very bad internet, overpriced plans, very slow ping responsive, terrible experience on money refund! Took me 5 minutes until I regret of doing this and the bureaucracy of returning my money didn't allow me to go through the whole process. DO NOT expect to work with internet in your room!

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Helpful?
1Thank Fabio R
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that the internet service speed was not good as you expected. In response to your feedback, I have contacted the network provider and discussed the related issue with them. We continually work to improve our hotel, so I really appreciate you providing us with your feedback....

Reviewed 8 September 2016

Nice and Clean. Certainly Value for money.The only improvement I could think of was quality of the internet provided with the room. Instead of asking the guest to pay more for a higher speed connection they can add the cost to the room rent and provide the same. Overall Good experience.

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Helpful?
1Thank Jayaram I
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was pleasant. I am also glad to hear that we were able to meet your value for your stay. It gives us a great sense of satisfaction to hear from our guests and let us know about their stay....

Salem, New Hampshire
Reviewed 31 August 2016

Nothing fancy, but nice and clean. Room we stayed in was really large, with a mini kitchen and refrigerator. Very good staff - always friendly and helpful. Hot coffee and a muffin is your free breakfast. You can also make an oatmeal with hot water - good enough if you are lazy to buy something the night before. It is...

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Helpful?
1Thank Alex B
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

The team and I appreciate your pleasant remarks. It is pleasing to read you valued your clean, comfortable room and the amenities provided, such as the full equipped kitchen. I'm also glad to see our staff was helpful and responsive during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in...

El Paso
Reviewed 27 August 2016

Stayed here because adjacent to many retail outlets (Target, IKEA, BestBuy, Home Depot), making it convenient to help daughter furnishing her apartment for graduate school. Bedding of cheapest quality; rooms and hallways appear to not have been refurbished in some time; windows are dirty (may be a water conservation issue -- but makes having curtains open very depressing. Service so...

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Helpful?
Thank Arkmont
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your satisfaction was not 100 percent. Please accept my apology. In response to your feedback, I am working with my team to improve the quality of the hotel. You have mentioned about windows not clean among other issues, I have...

Austin, Texas
Reviewed 26 July 2016

It was Very Clean and Quite, but more like Southwest Airline of hotels. If you wanted daily cleaning, this is not the place but they tell you up front. Speaking of Upfront, besides bath soap bars, you'll journey to Front Desk for EVERYTHING...towels, coffee machine, mugs, dishes....everything that you find waiting for you in a typical place. Front desk staff...

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Helpful?
1Thank Vincent M
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write such a wonderful review about our staff and rooms. Please accept our apologies that our bed sheets were not that good and also for your frequent trips to the front desk to get any items for your room. We stopped placing dish packs in our rooms because of sanitation purposes. It is...

Reviewed 15 July 2016 via mobile

We had numerous problems with housekeeping services missing scheduled days for cleaning (50% of the time) ... but staff was apologetic and accommodating. On the subject of housekeeping, of the four various persons that did the cleaning, only one spoke English (the others were Arabic, Spanish, Chinese). There were "software" issues with key cards not working and needing to be...

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Helpful?
Thank StevenRLee
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to post a review of your stay. I am sorry to hear about the issues your experienced with our housekeeping staff. Also, I apologize for any inconvenience you experienced with your key card, I hope you can understand that these things happen and are sometimes out of our control. Our team is committed to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Oakland - Emeryville

Address: 3650 Mandela Pkwy, Oakland, CA 94608-3565
Region: United States > California > Oakland
Price Range: ₹ 7,395 - ₹ 14,136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Emeryville 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Oakland - Emeryville staff and other travellers.
2 questions
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Auburn Hills, Michigan
6 months ago

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Questions? Get answers from Extended Stay America - Oakland - Emeryville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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