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Courtyard Oakland Downtown

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Courtyard Oakland Downtown
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263 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Oakland Downtown
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Showing 252: English reviews
Reviewed 16 July 2014 via mobile

I am not a big fan of the Courtyard, and this one is even I little bit worse than others I have been. It's a little bit over priced and you don't get what you are paying for. The bed sheets and the bath counter were notably stained. This makes me belive the rooms are old.

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Helpful?
Thank Elena E
Monika S, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for your comments. I’m sorry to hear that your experience didn’t meet the high standards our guests have come to expect. I can assure you that this experience is not typical of our hotel and I invite you to stay with us again on your next trip to Oakland.

Washington, DC
Reviewed 10 July 2014

I really like this hotel. It's reasonable, the rooms and beds are very comfortable, the staff has always been helpful. The rooms are clean. I like the free Hi Fi and the refrigerator in the room. I have stayed here many times; it is my go-to hotel when I am in the East Bay. I just wish there was a...

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Helpful?
Thank JRNYWMN
Monika S, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for the review! I’m happy to hear that we’re your hotel of choice in the area. Thanks for passing along your feedback about the mirrors, I’ll be sure to pass your comments along to our team. We hope to see you again soon! Monika

Malibu, California
Reviewed 10 July 2014

Seldom any surprises with a Courtyard Marriott. Nothing special--no style or ersonality--just a standard room and property. Great location near Bart, ChinaTown and Jack London Square. 5 Expectations: Clean, Comfortable, Positive staff, Quiet and Free Wifi. I don't expect vending machines to charge $2.50 for a soda. Takes review to 3 stars. Front desk is sometimes empty and it takes...

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Helpful?
1Thank SanMo
Monika S, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for taking the time to review your stay. I’m glad that you found our hotel to be clean, comfortable and quiet. We strive to meet these expectations because we know the importance of having a comfortable resting place while traveling. I hope you’ll stay with us again next time you’re in Oakland!

Vancouver, Canada
Reviewed 3 July 2014

There's nothing wrong with the hotel itself; it's clean and it's located in a convenient spot. It's the staff that have caused me to give this hotel such a poor review, and because of the staff here, I will never return. I have NEVER had such a HORRIBLE experience at a hotel in my life, and I've been an annual...

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Helpful?
1Thank Anndi07
Monika S, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for taking the time to let us know about your stay. I’m sorry to hear you didn’t experience the high level of customer service that our guests have come to expect from us. I can assure you that your comments will be passed along to the team. Based on the information I received from the staff while trying...

US
Reviewed 17 June 2014

Normally stay in the Big Brother across the street but comp. cutting costs. Great value hotel. Has fitness center, restaurant with Starbucks coffee, free wi-fi and a print boarding pass in lobby in case you don't have the airline app on your phone. Very quiet A/C.

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Helpful?
3Thank family_guy82
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for your review. You commented on all of the amenities our guests love – free WiFi, boarding pass printing station, Starbucks coffee and more! I’m glad to hear you enjoyed your stay and we hope to see you again next time you’re in Oakland. Thanks again, Monika

Southern Oregon
Reviewed 17 June 2014

We stayed at this Courtyard for two nights while in town for a wedding. Upon arriving the valet service was great. Check-in was easy. Room was immaculate. I love staying at Marriotts because the beds are ALWAYS comfortable, and this was no exception. The room had a mini-fridge, which was not well advertised, so a pleasant surprise to us. The...

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Helpful?
Thank ChateauCC
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for taking the time to review your stay! I’m pleased to hear that you found our hotel comfortable and accommodating. We love hearing feedback from our guests, it helps us make sure we’re providing the standard of service that Courtyard guests have come to expect. Thank you for your comments about the ironing board and hair dryer as...

Clovis, California
Reviewed 31 May 2014

First of all, the customer service was AWESOME!!! The clerk was friendly & when my mom wanted to pay (she didn't know I had already paid) he quickly quipped " No charge for awesome moms"! Of coarse she new that wasn't true but he made her day. He,also, gave us free parking (usually $25). The hotel is super clean &...

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Helpful?
1Thank nnora68
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for the great review! It’s good to hear that our front desk was able to make a good impression on your Mom. We strive to make sure all of our guests walk out the door with a smile! Thanks for leaving great tips for future guests. I agree, Lake Merritt is a must see. I hope to see...

Santa Rosa, California
Reviewed 27 May 2014 via mobile

My husband and I have stayed many times at this place. The staff is always helpful. My husband had a motorcycle accident and was using a wheelchair at one point and the guys here helped me so much. I liked how they have the valet service in the front so I don't have to worry a out finding a parking...

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Helpful?
1Thank Jasmine5305
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for taking the time to review your stay! I’m happy to hear that you found helpful staff and useful amenities at our hotel. I hope to see you and your husband next time you’re in Oakland. We’ll be sure to get you some extra bacon for breakfast! Thanks again, Monika

Reviewed 20 April 2014

I normally don't do reviews often but the moment we walked in the door we had GREAT service. Yeju at the front desk greeted us with a smile, checked us in promptly, and even charged my phone because it was dead (forgot the charger). She was so welcoming and sweet! Next we go to our room which is perfect for...

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Helpful?
1Thank Courtneycordero
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review

I am so happy to hear that you enjoyed your stay with us! I will be sure to pass your wonderful comments along to our team, they love hearing feedback from guests. I hope you keep us in mind next time you’re visiting the Fox Theater or downtown Oakland! Monika Starosky

Millersville, Maryland
Reviewed 8 March 2014

I was in town for a wedding that was in Oakland so I decided to get a hotel near the action. Having never been to Oakland before, I didn't think twice about booking this hotel. In hindsight, I should've booked a hotel someplace else and it's not because of the hotel, but rather the location and the nearby amenities. The...

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Helpful?
Thank seeingtheworld22
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review

Thank you for your review. I’m glad you enjoyed our hotel, we did go through a complete lobby renovation just last year! I’m sorry you didn’t discover the charming shops and cafes in Old Oakland, just across the street from our hotel. If you find yourself in Oakland again, our front desk team would be happy to recommend things to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. Additional fees: Self-Parking: 40 USD Valet: 30 USD ... more   less 

Additional Information about Courtyard Oakland Downtown

Address: 988 Broadway, Oakland, CA 94607
Region: United States > California > Oakland
Price Range: ₹ 10,240 - ₹ 25,531 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Oakland Downtown 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Oakland Marriott
Oakland Courtyard
Hotel Style:
#10 Business Hotel in Oakland
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Oakland Downtown staff and other travellers.
8 questions
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Koronowo, Poland
over a year ago
2 months ago
2 months ago
El Dorado Hills, California
10 months ago

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Questions? Get answers from Courtyard Oakland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a floor not facing the road”
 of 5 bubbles em_be53, 13 Nov 2016 | Read review
“It has a heated pool and all the rooms have a refrigerator.”
 of 5 bubbles vhgoudeau, 1 Nov 2016 | Read review
“We were on the 5th floor outside room. No traffic noise.”
 of 5 bubbles jwanderlust, 1 Nov 2016 | Read review
“Higher the better. Quite a view.”
 of 5 bubbles mydognipper, 1 Nov 2016 | Read review
“Ice machines and elevators are quiet.”
 of 5 bubbles Sportsdiva1, 3 Oct 2016 | Read review
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