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I am a log term employee for Best Western in Anaheim California with a title of Front Desk Supervisor .I stayed at Best Western Solarena in Newport Beach during May and I got a charge for a smoking fee. When I noticed the charge on...More
I booked this place because it was walking distance from the beach and it was at a good price. The hotel has recently been remodeled and looks great! The lobby, rooms, hallways all look beautiful. The walls are paper thin, I was watching a movie...More
Thank Daniel R
Response from Angelica R, General Manager at Hotel Solarena, BW Premier CollectionResponded 2 May 2018
Dear Daniel R.
We are so happy you loved it here as much as we do!
Thank you for sharing about your experience with others, we appreciate you!
We hope to see you again soon!
I'm shocked by some of the negative reviews on here as I'm wondering if those people stayed at another Hotel Solarena...maybe on Mars? Our experience was great! The front desk staff, particularly William and Ahn, were so helpful and friendly and made us feel welcome...More
Response from William J, Front Desk Supervisor at Hotel Solarena, BW Premier CollectionResponded 6 days ago
Thank you for taking the time to leave a review about our property. I am so happy to hear we exceeded your expectations while staying with us. Your business is very important to us and we value your feedback. By telling us what you liked...More
This hotel has been upgraded from a standard best Western. Service was good breakfast in the morning was OK. They are upgrading their parking situation. They have more upgrading to do in the fall. The pool area was neat and clean as is the complete...More
Response from William J, Front Desk Supervisor at Hotel Solarena, BW Premier CollectionResponded 3 weeks ago
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a...More
OUR ROOM WAS NOT CLEANED OR SERVICED BY HOUSEKEEPING FOR 5 DAYS!! floors were dirty when we got there . after that we didnt get any towels, soap,coffee,cups ect. we also were asked to leave the breckfast room rudely by the owner. he said he...More
2 Thank singleaz
Response from Angelica J, Manager at Hotel Solarena, BW Premier CollectionResponded 1 week ago
Hello, this is the Manager at Hotel Solarena. Thank you for submitting your review. I would like to respond with the details of our conversation during your stay. I personally came to talk to you the second day of your stay. My intent was to...More