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Ivy Hotel Napa

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Ivy Hotel Napa
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755 Reviews from our TripAdvisor Community

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Showing 680: English reviews
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Folsom, California
Reviewed 2 weeks ago via mobile

Don't-Don't-Don't-stay at this place. It was dirty, it smelled bad, we had the WORST breakfast of my life, and the icing on the cake was I woke up with bites all over my body!!! Yes, that's right the place is bug infested. I complained to the front desk attendant who responded "oh I'm sorry to hear that, so would you...

6Thank A W
Wallingford, Connecticut
Reviewed 3 weeks ago

I had the ability to get up to Napa for 2 nights while on a business trip to CA. The Ivy hotel is a basic place to get a nights sleep. The bed was nice and the room was ok. The bathroom had been refinished and was nice. The AC did not fully work, so the room was a not...

Thank stan b
Reviewed 19 February 2017 via mobile

Be prepared for staff members who don't care! Erica the GM when told of the room issues of no toilet paper holder and toilet paper was on floor with pubic hair on bath floor. Beds were very saggy and felt the coils throughout the night also had spider webs and roaches in the room...dirty and dingy linens were also not...

2Thank ImpalasInc
Operations M, Manager at Ivy Hotel Napa, responded to this review

Dear Valued Guest, Thank you for sharing your most recent experience with us. Cleanliness and comfort are the two most important aspects of any hotel and we hold ourselves to the highest standard. We strive to provide the best possible experience for our valued guests and are deeply saddened that we fell short of your expectations. We share all of...

Reviewed 14 February 2017

Coming for a fun weekend in Napa (first time in the area) I was a little nervous given the previous reviews I had read. I agree the bed/pillows need to be updated. Mattress and pillows were thin and worn in my opinion. We had a renovated room which was nice. The shower was great! Water pressure and temp and updated....

Thank liajlove
Kobe, Japan
Reviewed 14 February 2017

I stayed there for 2 days and rooms were good and comfortable.the bath and shower was not bad and the breakfast was not bad either. the room space was enough and the were helpful and had good behavior. anyway I liked it.

Thank jolive0021
Camarillo, California
Reviewed 10 February 2017

My husband and I and friends were evacuated from our resort and were given a free night here. The rooms are large,modern, and include breakfast. We stayed another night because we were visiting friends. Actually,it was pretty quiet except during the daytime. The room has a microwave, small fridge, and really that was more than enough for 2 nights. It...

Thank Glenda G
Tampa, Florida, United States
Reviewed 5 February 2017 via mobile

Honestly, this use to be our go to hotel in Napa. It's gone downhill fast. Disgusting... no gym. No breakfast area. Bathrooms are filthy. If you can avoid, do so. It's still a cheap and easy hotel, but limited hot water.

Thank Brent63
Operations M, Manager at Ivy Hotel Napa, responded to this review

Dear Valued Guest, First, thank you for choosing us as your hotel during your stay in Napa. And thank you for sharing your most recent experience with us. We sincerely apologize for the negative impression that was left by our hotel during this stay. It is completely understandable that when you select a brand you trust, you expect a clean...

Titusville, FLorida
Reviewed 4 February 2017

So bad. Hotwire got us this and said it was 3 1/2 star hotel-I have stayed in nicer 2 star hotels. The first room they sent us to had no heat and the phone to the front desk did not work. Had to get hotwire involved in order to get the nasty lady at the front desk to move us...

Thank LKelleyFL
Operations M, Manager at Ivy Hotel Napa, responded to this review

Dear Valued Guest, Thank you sharing your most recent experience with us. It is understandable that the issues you encountered are not a good reflection of our hotel. We strive every day to deliver a great experience and are saddened that we have failed as a team. We will address your concerns with our leadership team and we hope that,...

San Francisco, California
Reviewed 2 February 2017

Didn't have a lot of expectation for this place. Price was decent. Room was very old and bathroom was average. Corridor / common area are pretty old too, but heard that there's a renovation going on so this could be a decent place after renovation. Breakfast was not in the hotel itself, and we had to cross the carpark and...

Thank Eva W
Operations M, Manager at Ivy Hotel Napa, responded to this review

Dear Valued Guest, Thank you for sharing your most recent experience with us. It's through your eyes and feedback that we are able to identify areas for improvement. We apologize for the inconvenience during breakfast and we will be passing along your comments to our leadership team. We hope that despite of your recent experience, you will allow us the...

Reviewed 1 February 2017

Checked in with very nice service. Room looks nice with two nice easy chairs. But we had the feeling that it was not clean. Surfaces and floor just questionnable. Looks like a fairly new hotel but we were disappointed. Did not stay for breakfast.

Thank lillanbc

151 photos of this hotel

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Room/Suite (3)
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  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 

Additional Information about Ivy Hotel Napa

Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Price Range: ₹ 9,909 - ₹ 23,664 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ivy Hotel Napa 3.5*
Number of rooms: 115
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Ivy Hotel Napa CA - Napa Valley
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Questions & Answers

Here's what travellers have asked, with answers from Ivy Hotel Napa staff and other travellers.
1 question
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Questions? Get answers from Ivy Hotel Napa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room which has been remodeled.”
 of 5 bubbles stanb275, 8 Mar 2017 | Read review
“Front side of hotel, building site in back.”
 of 5 bubbles lillanbc, 1 Feb 2017 | Read review
“Stay away from room 228. NOISY”
 of 5 bubbles francopeland, 18 Nov 2016 | Read review
“Request a room that does not face the street because there is a highway right next to it.”
 of 5 bubbles Wienerfish, 9 Nov 2016 | Read review
“Avoid downstairs rooms”
 of 5 bubbles rodrigomA9068OC, 24 Oct 2016 | Read review
5 of 5