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BEST WESTERN PLUS Inn at the Vines

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#12 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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BEST WESTERN PLUS Inn at the Vines
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671 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Inn at the Vines
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Showing 622: English reviews
Reviewed 19 November 2016 via mobile

This hotel was perfect we only went there to sleep after wine tasting they suggested platypus tours that we loved taco truck next door was excellent all of this made our honeymoon a memorable one very reasonable priced

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Helpful?
Thank Jim E
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

Jim E - I'm so happy you enjoyed your Honeymoon with us. Yes, the taco truck a few doors down is always a fan favorite with our guests. Just a couple of blocks over they have a Food Truck Corral with different trucks daily. You'll have to come on your anniversary and give them a try. Cheers - Genafer, Director...

Cambridge
Reviewed 9 November 2016 via mobile

Napa hotels and Bnb places all seem ridiculously overpriced and this one at $190 per night for a king room is no different. The bed was nice, the room was clean and everything you'd expect was there. But the room was dark and gloomily decorated and not welcoming. I had two occasions to ask for something at front desk and...

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Helpful?
Thank camkwc
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

camkwc - Thank you for taking the time to review our hotel. I'm sorry you did not enjoy our decor but I'm happy to hear you found our hotel accommodating to your needs and our staff was helpful. We strive on customer service and satisfaction and appreciate your feedback. We hope you stay with us again. Genafer, Director of Sales

Elk Grove Village, Illinois
Reviewed 6 November 2016 via mobile

We had great customer service from check in to check out. Breakfast is a light snack or, if you are a Best Western Rewards member, breakfast at Denny's next door. The room was VERY spacious and clean. I would stay here again.

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Helpful?
Thank Luv2KeepTraveling
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

Luv2KeepTraveling - This review just made me smile this morning when I read it. We are thrilled you enjoyed your stay with us and you received the customer service that our entire staff thrives to deliver. Come see us again! Cheers - Genafer, Director of Sales

Santa Fe, New Mexico
Reviewed 4 November 2016 via mobile

I did a lot of research on Napa hotels on TripAdvisor before choosing this one mainly because it got a decent rating and the price wasn't outrageous like most hotels in Napa and north in the small vineyard towns. Yes, the hotel is on the southern edge of Napa, but on the nearby main roads you can be on the...

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1Thank Jorden N
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

Jorden N - Thank you so much, we appreciate you taking the time to write such a thorough and kind review We are conveniently located just a little over a mile from Downtown Napa and just minutes to the closest winery. It sounds like your stay was an exceptional one and reviews like this is what our staff thrives for....

Houston, Texas
Reviewed 30 October 2016

A fine hotel that found a misplaced cell phone and gave it to another member of our party to return it. Another bonus was a wine tasting when we checked in. The hotel should consider putting in more king-size beds; we were the only two in our party who received that preference.

Review collected in partnership with Best Western
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Helpful?
Thank Donna C
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

Donna C - We are so glad you enjoyed your stay with us and our complimentary wine tasting in the lobby, which we love to provide our guests. We hope to see you in the future! Genafer, Director of Sales

Merritt Island, Florida
Reviewed 30 October 2016

We come to Napa every Fall after the Harvest. This is the 4th hotel we've tried and it is a nice find. Room is clean and comfortable, property is well kept, and the staff is very friendly and helpful.

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Thank rfurso
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

rfurso - We are so glad you found us! We hope to see you again for Harvest 2017! Cheers - Genafer, Director of Sales

Muntinlupa
Reviewed 28 October 2016 via mobile

Its location is great and parking is pretty good. Service and amenities are also good and staff is very accommodating Suggest to get a room inside or back. Room in front, near highway gets noisy during the day. The rooms' walls are thin and you can hear foot movements above the ground floor.

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Helpful?
Thank bluetteberna
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

bluetteberna - Thank you for taking the time to write a review on our hotel. We are thrilled our location met your needs. I do apologize if there were any disturbances in your stay. We hope you decide to stay with us when you're in the area next. Cheers - Genafer, Director of Sales

Frederick, Maryland
Reviewed 25 October 2016

We stayed at the Best Western on an overnight visit to Napa. The hotel is fine, although it is constructed out of wood so u can hear guests walking above if you are not on the top floor. Room was clean with everything needed for a comfortable stay. Would visit again. Has a nice exercise room, laundry and business center....

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Thank bpm5515
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

bpm5515 - We are very sorry to hear that you did not have an extraordinary experience at our hotel. We appreciate you taking the time to review our property, and we will use the feedback you have provided us to improve the overall quality for every guest. We look forward to your next visit so we can provide you with...

Clacton-on-Sea, England, United Kingdom
Reviewed 25 October 2016

We stayed here for 2 nights while we explored the Napa Valley. The room was a good size and on the first floor as requested. No view from the room whatsoever. Fence really close to the windows and outside area brightly lit at night, I presume for security. Wasn't really a bother as blackout curtains worked well. No breakfast included...

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Helpful?
Thank Pam C
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

Pam C - Thank you for taking the time to review our hotel. We really appreciate you bringing to our attention that you did not see on our website where breakfast was included for our BW Rewards Members, it is on our Innatthevines.com site under Services. It sounds like you had a good stay and we hope you come back...

San Jose, California
Reviewed 20 October 2016

Need to get rid of the 6 chicklet sized pillows on the king size bed and get 4 king size pillows. Need more water pressure in the shower. No freezer in the refrigerator. Internet connection was intermittent. Housekeeping missed a "dorito" by the door when they vacuumed before we checked in.Everything else was fine.

Review collected in partnership with Best Western
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Thank McGoatie
Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review

McGoatie - Thank you for taking the time to write a review on our hotel. I am sorry to hear that your stay with us was unsatisfactory. I have discussed your concerns with maintenance and housekeeping, we take pride in cleanliness & customer service, so we will be looking into how these issues occurred. I hope if you return to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
BEST WESTERN PLUS Inn at the Vines just received Best Western International’s highest honor, "The Chairman’s Award," for outstanding quality, design and high customer service. Travelers from all over the world choose Inn at the Vines as their vacation destination. BEST WESTERN PLUS Inn at the Vines, also nominated as one of the best hotels in Napa Valley, provides finely appointed accommodations in the heart of all there is to experience in our beautiful wine country of Northern California. Whether your travels bring you to Napa for a weekend get-away, business, family vacation, or a wedding, BEST WESTERN PLUS Inn at the Vines is ready to ensure a comfortable and memorable stay. ... more   less 

Additional Information about BEST WESTERN PLUS Inn at the Vines

Address: 100 Soscol Ave, Napa, CA 94559-4010
Region: United States > California > Napa Valley > Napa
Price Range: ₹ 8,267 - ₹ 20,364 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Inn at the Vines 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Best Western Plus Inn At The Vines Hotel Napa
Best Western Hotel Napa
Best Western Napa
Napa Best Western
BEST WESTERN PLUS Inn At The Vines Napa, CA - Napa Valley
Hotel Style:
#3 Green Hotel in Napa
#10 Family Hotel in Napa
#10 Business Hotel in Napa
#13 Romantic Hotel in Napa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Inn at the Vines staff and other travellers.
5 questions
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Crescent City, California, United States
United Kingdom
8 months ago
San Jose, California, United States

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Questions? Get answers from BEST WESTERN PLUS Inn at the Vines staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfasts included in the price of the room at Denney's on the same lot saved us some expense and the meal options were good.”
 of 5 bubbles BelarusRich, 7 Dec 2016 | Read review
“Rooms are clean and it is quiet. A Denny's is connected so there is a convenient on property dining option.”
 of 5 bubbles rfurso, 30 Oct 2016 | Read review
“Ask for the top floor”
 of 5 bubbles bpm5515, 25 Oct 2016 | Read review
“We stayed on the third floor with window facing to the south -- not much of a view.”
 of 5 bubbles kevinl146, 14 Oct 2016 | Read review
“Our room was located on the interior section of the second floor and was quiet. It had a refrigerator and a microwave.”
 of 5 bubbles cinann, 28 Aug 2016 | Read review
5 of 5