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Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

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1561 W El Camino Real, Mountain View, CA 94040-2450
Lowest prices for your stay
$193
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (31)
Room & Suite (27)
Dining (12)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 20 in Mountain View
Location
Cleanliness
Service
Value

Holiday Inn Express Mountain View - S Palo Alto is an excellent choice for travellers visiting Mountain View, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

As your “home away from home,” the hotel rooms offer air conditioning, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, newspaper, and express check-in and check-out while staying at Holiday Inn Express Mountain View - S Palo Alto. In addition, Holiday Inn Express Mountain View - S Palo Alto offers a fitness center and free breakfast, which will help make your Mountain View trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

While staying at Holiday Inn Express Mountain View - S Palo Alto, visitors can check out Myst Escape Room (0.8 mi) and Google Android Lawn Statues (2.0 mi), some of Mountain View's top attractions.

While visiting Mountain View, you may want to try some ribs at one of the nearby restaurants, such as Scratch, Cascal, or Xanh Restaurant.

Looking to explore? Then look no further than Rengstorff Park & Pool (0.8 mi), Pioneer Memorial Park (0.3 mi), and Mariposa Park (0.5 mi), which are some popular Mountain View attractions – all conveniently located within walking distance of the hotel.

Enjoy your stay in Mountain View!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Breakfast available
Breakfast buffet
Shuttle bus service
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish, Hindi

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
56Restaurantswithin 1 km
4Attractionswithin 1 km
117Reviews3Q+A15Room tips
Traveller rating
  • 75
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  • 6
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Most Recent
Nicole wrote a review Jan 2020
1 contribution
I came to stay at this Hotel as I was interviewing with Facebook. The General Manager Mohammed provided superb service and worked with me with my check in and check out times. When I had an issue with my room he came up and took care of it immediately and empathized making me feel at ease. I have stayed at many Hotels and have never heard any Manager use empathy. I will recommend this Hotel to all my friends and will stay here in the future.
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Date of stay: January 2020Trip type: Travelled
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 22 Jan 2020
Hey Nicole, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that our service left a positive impression on you, and we appreciate your kind words for the General Manager. We also hope your stay was comfortable, and you had easy access to everything you needed. Many thanks for recommending our property to prospective guests and letting us know that we remain your hotel of choice here for future visits. This means a lot to us. It was a pleasure to host you, and we hope to welcome you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Neil wrote a review Jan 2020
1 contribution
Nice Hotel in a good location, close to alot of eateries. Shout out to their GM Mohammed. Made my stay and anticipated my needs. This guy is 5 star. Staff were nice following their leader I presume. Will likely return. Highly recommend this Hotel!
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Date of stay: December 2019Trip type: Travelled
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 16 Jan 2020
Dear guest, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are glad that our proximity to eateries suited you, and it's nice to read that our staff impressed you with the wonderful hospitality and service excellence that we are known for. We also appreciate you personally recognizing the efforts of Mohammed to ensure a great stay for you. Many thanks for recommending our hotel to prospective guests and telling us that you will consider staying with us again. This means a lot to us. It was a pleasure to host you, and we hope to welcome you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Bart Cathy S wrote a review Dec 2019
11 contributions1 helpful vote
I stayed at this hotel in both August 2019 and December 2019 while visiting my daughter in Mountain View California. The hotel is very nice and the manager (Mohammad) is great. In August, we accidentally booked the wrong dates so when we arrived they didn't have a reservation for us and the hotel was fully booked. Mohammad put us on a list and worked us in whey they had a cancellation. In August, I flew back to Mountain View to pickup my daughter to drive back with her to Oklahoma. Mohammad helped us find hotels in areas we wanted to do sight seeing (like the Grand Canyon) on the trip back. Just above and beyond service.
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Date of stay: December 2019
Location
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 30 Dec 2019
Dear guest, What a lovely review! Thank you for taking the time to go into so much detail to demonstrate how pleased you were with your stay with us. We appreciate you recognizing the exemplary service provided by our property manager, and we are happy to hear that you had the experience that we strive to provide for each of our guests. It was a pleasure to host you, and we hope to welcome you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Vic P wrote a review Oct 2019
Tallahassee, Florida399 contributions136 helpful votes
We had made a reservation thru Orbitz hours before we got there. We were listing to the start of a football game on the radio. Parked in the garage and rushed in to check in. The clerk was great and was patient as she could see my anxiousness. Got to the room and got the game on TV. Room was great. Breakfast the next morning was good. When I got home I noticed that the Hotel also charged me along with Orbitz, but 1 phone call and it was taken care of with HI. Probably was my fault in my rush.
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Date of stay: September 2019
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 24 Oct 2019
Dear guest, It is great to receive feedback from you regarding your recent stay with us, and we are glad to hear that you had a good overall impression of your visit. It's nice to know that you liked the room and breakfast and we appreciate you recognizing the service provided by our check-in staff. We are also happy to hear that the issue with the double charge was remedied quickly. Thank you for choosing to stay with us. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Stacy L wrote a review Sep 2019
Monterey, California4 contributions3 helpful votes
I am very picky about where I choose to lay my head. Having managed my own properties, I can pick apart most hotels and find faults. Not this one!! Roshan and his team offer exceptional service. Plus, they have a robot who kindly delivers to your room anything you're seeking from the gift shop. Rooms are clean, I usually use my own pillow and blankets when I stay in hotels. Not this one, I felt very comfortable after I did my own inspection. No hesitation when it came to curling up and closing my eyes. Everything was clean. Breakfast was standard and complimentary. Love the cinnamon rolls!! If you are seeking a good nights sleep and are willing to drive into the city. This location is PERFECT!!
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Date of stay: August 2019Trip type: Travelled
1 Helpful vote
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 8 Sep 2019
Hey Stacy, What a lovely review! Thank you for taking the time to go into so much detail to demonstrate how happy you were with your stay with us. We appreciate your kind words about our rooms, bedding, breakfast and service, and we are glad to know that you had the experience that we strive to provide for each one of our guests. Thank you for choosing to stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Nur wrote a review Aug 2019
6 contributions16 helpful votes
The hotel is comfortable and clean. The breakfast doesn't include any fresh vegetables. Another big problem is related to safety deposit. Already 1 month passed as we left the hotel but they didn't returned back our safety deposit on 200 USD. So don't recommended at all.
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Date of stay: July 2019Trip type: Travelled
2 Helpful votes
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 20 Aug 2019
Dear guest, Thank you for reviewing your stay and letting us know that you found our property clean and comfortable. We appreciate it. Your observations about the breakfast and safety deposit have been noted. We are sorry that you are still waiting for your deposit to be refunded to you. Deposit in our system is simply a hold which automatically gets issued back upon checkout. This is not something we have to do manually because it may cause human error. Nevertheless, we have verified with the team and looked into our reports to ensure this is issued back. We understand that it's been more than a month that you left the hotel. However, the only point we can think of is that the refund was initiated to an international card, it is likely that it is taking slightly longer than usual for the credit to show up on your statement. Unfortunately, we, the hotel, do not have the means to speed this process up. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help. You can simply call us or email us directly at holidayinnexpressmv.gm@gmail.com Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Pager27 wrote a review Aug 2019
Rogers, Arkansas15 contributions8 helpful votes
I recently stayed at this Hotel for a business trip. I really like the HIE hotels because they are nicely furnished, have good rates and the cinnamon rolls at breakfast are amazing. This hotel is very nicely furnished in the rooms and in the lobby. The beds are comfy and the decor is very current. There is a cool tablet in the rooms that replace the old standard "Hotel Information" book/binder you typically see. I used this device my first night and quickly realized how cool this hotel was. First the tablet was awesome letting me see all info of the hotel and even the surrounding area. Next, it revealed that you could order snacks/drinks from the lobby store and a robot would deliver it. How cool is that? Next I discovered that have a few bicycles to borrow even giving out really nice helmets to wear. I borrowed one the next night and rode up to Shoreline park trails which was an amazing trip. The breakfast options were great, again a small plug for the cinnamon rolls. The breakfast staff and the front desk staff are very friendly and help you have a great stay. I will be staying here again.
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Date of stay: July 2019
Value
Location
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Trip type: Travelled
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 19 Aug 2019
Dear guest, Thank you for taking the time to go into so much detail to demonstrate how happy you were with your stay with us. It's great to hear that so many aspects of your visit pleased you, including the hotel's modern decor, reasonable rates, friendly service, comfy beds, bikes-to-borrow service and in-room amenities such as tablets. We are delighted to know that you had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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Ankur wrote a review Aug 2019
42 contributions23 helpful votes
+1
Stayed for 4 nights. Excellent location , friendly staff. Good breakfast, nice rooms . Will recommend for business travel. Would stay again - nearby restaurants & shopping centre. Got a early check in too. Thanks to the Gold Membership. Recommend
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Date of stay: August 2019Trip type: Travelled
1 Helpful vote
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 12 Aug 2019
Hey Ankur, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your comments - thank you very much. We are happy to have satisfied you so well, and it's great to know that several aspects of your stay pleased you, including the location and the friendly service. It was a pleasure to host you, and we hope to remain your property of choice here for future visits. Best Regards, Holiday Inn Express Mountain View Customer Care Team
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Amit Kumar S wrote a review Jul 2019
India2 contributions
Great experience!!! Overall good value for money. The entire staff is very polite and helpful..and especially Mohammed, Nimra and Jocelin are super nice and courteous. Strongly recommend and visit again
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Date of stay: July 2019Trip type: Travelled
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Response from rpatel1982, Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 29 Jul 2019
501amitkumars, Thank you for your most recent stay here with us, we do appreciate it very much. We are so happy to hear that you had enjoy your past stay here with us. I will defiantly let everyone know how appreciative you were for their help. We do appreciate your recommendation very much it means a lot to us, and we will defiantly hope to see you back with us again on your next visit out to Mountain View. R. Patel General Manager Holiday Inn Express Mountain View/ S. Palo Alto
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Challi23 wrote a review Jun 2019
Arlington, Texas283 contributions26 helpful votes
This hotel is very nice, clean, and accommodating. The decor was nice and simple. The hotel staff was very friendly and ensured that our reservation and room was updated accordingly. No complaints.The parking spots are very compact. A nice quiet hotel to stay at. We stayed the night for a concert.
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Date of stay: August 2018Trip type: Travelled
2 Helpful votes
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Response from rpatel1982, General Manager at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Responded 24 Jun 2019
Challi23, Thank you for your most recent stay here with us, we do appreciate it very much. We do appreciate your lovely remarks regarding our hotel and we do appreciate it dearly. We do hope that you had enjoyed the concert and we do hope to see you back with us again, the next time you are attending another concert. R. Patel General Manager Holiday Inn Express Mountain View/ S. Palo Alto
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PRICE RANGE
$179 - $271 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaMountain View
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Frequently Asked Questions about Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Nearby attractions include Mountain View Center for the Performing Arts (0.8 km), TheatreWorks Silicon Valley (0.9 km), and Pioneer Memorial Park (0.5 km).
What are some of the property amenities at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Conveniently located restaurants include Cascal, Vive Sol, and Scratch.
Are there opportunities to exercise at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Mountain View.
Are any cleaning services offered at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.