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Extended Stay America - San Jose - Morgan Hill

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Traveller (7)
Room & Suite (14)
Dining (1)
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Overview
  • Excellent23%
  • Very good5%
  • Average17%
  • Poor30%
  • Terrible25%
7 Jan 2018
“Just ok”
30 Oct 2017
“Not recommended for families”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (39)
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1 - 5 of 39 reviews
Reviewed 20 January 2018

Never felt this unsafe at a hotel - people coming in the back door all night - No security or cameras Got zero sleep, couldn't check out fast enough left at 5;30AM Mattress from the 1980's I've stayed at several ES- America's in the past...More

Review collected in partnership with Extended Stay
Thank O2790MTrickb
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 23 January 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Hotel's Favourite
Reviewed 18 January 2018

Excellent staff and service. Very clean and safe hotel. I always stay here when I work in the area. Never had an issue with staff or guests. Lots of places to eat nearby. Great location, near major freeways and fuel stations.More

Review collected in partnership with Extended Stay
Thank Al H
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 19 January 2018

Thank you for choosing to stay at Extended Stay America once again. It’s good to know our location was ideal for your needs and that you were impressed with the service provided by our staff. We cannot wait to host you again in the future....More

Reviewed 7 January 2018

Let me start by saying that staff were very nice and helpful. My compliants and review are geared towards the room and it’s cleanliness. The refrigerator was not thoroughly cleaned (it had noticeable food particles in the crevices), the carpet was disgusting (it honestly needs...More

Review collected in partnership with Extended Stay
Thank RolleTal
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 8 January 2018

Rolle, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we...More

Reviewed 5 January 2018

I'm a 7 year Army Infantry Vet and have never complained in my life. But the condition of this place is horrible; The employees are rude and never smile, stairwells are dirty just like the rooms, toilet seats falling off, paint in tub is falling...More

Thank drewessary
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 7 January 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 31 October 2017

I don't fault the employees. I am disappointed with ESA for letting this business, SO CLOSE TO SILICON VALLEY look/smell/be like this. The rates are somewhat competitive, but it's not worth it in my opinion. I would rather pay the 40 extra bucks and stay...More

Thank sugarcubes77
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 1 November 2017

Please accept our apologies that our hotel did not live up to your expectations. We also regret the unpleasant experience you had due to the smoke smell in your room. Rest assured steps have been taken within the respective departments to ensure impeccable attention to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Details
Price range
US$ 94 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 94 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (7)
Room & Suite (14)
Dining (1)
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"do not stay here"
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"Dont get a room here."
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"I would not choose this hotel."
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"Call ahead to ensure what was booked matches the room assigned."
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