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Portola Hotel & Spa at Monterey Bay

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#15 of 55 Hotels in Monterey
Certificate of Excellence
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2,282 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,193: English reviews
Dublin
Reviewed 5 February 2014

We stayed one night at this hotel. It was really pleasant. The hotel is close to the wharf, and not too far away from the Aquarium either. Our room was nice, clean, comfortable. We had a package with breakfast. The breakfast was nice (though the croissants were a bit dry), the freshly made waffles and omelets were really good. We...

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Thank potzika
Aptos, California
Reviewed 3 February 2014

High praise for Anne Roberts. At the last minute my boss wanted to take six clients to one of the areas most sought after restaurants. A large convention was being held in Monterey and all the best restaurants were booked solid. Anne was able to get us a reservation at exactly 7:30PM. She made it look so easy and she...

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Thank Carolyn M
Los Angeles, CA
Reviewed 3 February 2014

I recently stayed at the Portola with my family for a long weekend and enjoyed my stay overall. The restaurants were convenient and offered great service and food. The bar was also cozy and featured live music on Saturday evening. I did not use the pool/spa area, so I can't comment on that. The rooms were standard but the building...

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1Thank LA_tao
Saint Louis, Missouri
Reviewed 3 February 2014

From check-in to check-out we loved our stay. The staff was so incredibly helpful and nice. The room was great as was the hotel. I walked down the hall on every floor to look at all the old historical photos of Monterey adorning the walls. Head out the north entrance from the lobby and look to the left to see...

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Thank Jon L
Fort Lauderdale, Florida
Reviewed 1 February 2014

So after years of staying at the Portola for a day or two a couple of times a month I've learned some things. First the good...nice comfortable rooms, always clean and if you need anything the staff is great and always helpful. Now the bad...the few times I had a car parking isn't free for guests. They charge for wifi...

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Helpful?
Thank jef88ftlauderdale
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We appreciate your feedback and we were happy to hear you have stayed at the Portola a time or two over the years. We do have rooms with air conditioning available on the top floors of the main building; please feel free to inquiry the next time you...

Los Altos, California
Reviewed 1 February 2014

The Portola is a nice enough place to stay in Monterey, but the whole layout is just a bit strange. The room in which I stayed could not have been further form the elevator four long hallways and three turns later I reached my room. Two comfy twin beds and a limited view greeted me as I went entered. The...

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1Thank JChB64
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We are constantly striving to improve our Hotel to make your stay more comfortable. We are in the middle of a full bathroom...

Lafayette, California
Reviewed 28 January 2014

We just celebrated a anniversary weekend and all of us stayed at the hotel. Service was very friendly and helpful. Got a call a few days before asking what we needed and if we wanted rooms close by. A card and fruit was left in the room for the Anniversary couple. The bellmen were very nice and friendly. Took two...

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1Thank judi w
Reviewed 28 January 2014

The staff is fantastic. The pool and hot tub are very nice. The beach is just a 5 minute walk from your room. Had the rooms had A/C I may have given them a 5. Jacks restaurant and the brew pub are both great and they both have fire pits that you can eat and have a cocktail around. The...

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Thank semaui
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We were happy to hear you and your family enjoyed your stay and we look forward to welcoming you back soon! Sincerely, The Portola Hotel & Spa Management Team

Reviewed 27 January 2014 via mobile

One night getaway in my own hometown and we should've stayed home. Room was average. Noise level intolerable: kids shouting in the courtyard, guys up all night talking loudly on their balcony . Absolutely no soundproofing. Dishes left in hallway for hours while staff walked right by. The spa is very poorly designed and not a tranquil space at all....

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2Thank CMSP624
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences. Thank you again, and we...

Starkville, Mississippi
Reviewed 22 January 2014

This is a nice hotel in a wonderful location. The staff were extremely helpful, and rooms are very suitable. The facility is showing some age and could use some refreshing, but that did not have any negative impact on my stay. The only caution in room selection is to be sure to be aware of the noise from sea lions...

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Thank Traveler1959-123

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: ₹ 11,675 - ₹ 26,558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location in Downtown Monterey, walking distance to Fisherman's Wharf and walking path to Cannery Row and Pacific Grove.”
 of 5 bubbles alhadi1, 5 Jan 2017 | Read review
“High floors are best.”
 of 5 bubbles 945AmyB, 5 Jan 2017 | Read review
“Ask for a sea view away from the construction”
 of 5 bubbles garrys462, 3 Jan 2017 | Read review
“Ask for rooms with a view of Monterey Bay!”
 of 5 bubbles R3222DRmarioa, 30 Dec 2016 | Read review
“As for a water view.”
 of 5 bubbles lmrayski, 23 Dec 2016 | Read review
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