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Portola Hotel & Spa at Monterey Bay

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#16 of 55 Hotels in Monterey
Certificate of Excellence
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Portola Hotel & Spa at Monterey Bay
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2,319 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,229: English reviews
Monterey, California
Reviewed 15 November 2013

First time in Monterey and the first time I stayed at the hotel. I was surprised at the cleanliness of the hotel inside and outside. Decorated nicely. The rooms were not super large but they were clean, comfortable and the beds super comfortable. I especially loved the first quality of bedding used on the beds (soft down comforters). Staff was...

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1Thank J K
McAllen, Texas
Reviewed 14 November 2013

Hotel has a good location close to everything but other the that it is an ok hotel. It is just a place to stay, nothing major. The Spa is also nothing major, felt more like an after thought. As other reviews have mentioned, the walls are paper thin and you can hear everything. Didn't bother us too much but if...

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1Thank Noemivas
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We appreciate your feedback and do hope you will return to Monterey and the Portola Hotel & Spa soon. Please let us know while you are here if there is anything we can do to make your stay more enjoyable. Thank you again for taking the time to...

Walnut Creek, California
Reviewed 13 November 2013

I recently spearheaded a trip for a group of golfers down to Monterrey. Twenty of us stayed at the Portola Hotel and Spa for the second year in a row. We loved the service, the amenities and the location. The staff was friendly and outstanding and the rooms excellent and clean at a fair price. What we like best is...

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1Thank Dave B
Portland, OR
Reviewed 13 November 2013

This was our third stay here, and the property has improved with each visit. It was perfect for our group meeting of ~400. A 70-minute walk will get you at the butterfly sanctuary in Pacific Grove. There are easily a dozen eateries within a 45-minute walk. The TV feed needs improvement, and the room safe wasn't working.

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1Thank JBPortland
London, United Kingdom
Reviewed 12 November 2013

First class - the room was wall equipped, well decorated, comfortable, warm and inviting. The bed was lucious - I would have taken the mattress home with me if I could! The staff were all lovely, and the hotel is in a perfect position for everything Monterey has to offer...

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1Thank Shorty0168
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your experience on TripAdvisor. We were delighted to hear you enjoyed your stay and we hope you return to visit us again soon. All of the Portola Hotel mattresses are made locally from Monterey Mattress Co. and can be purchased through the company directly if you do decide you would like to...

Aptos, California
Reviewed 11 November 2013

Our group of 40 stayed at the Portola for 4 days and nights and had a wonderful time. Events in the hotel were all handled perfectly: great meeting rooms, great AV support, great group meals, and great staff support as needed. We loved the ambiance of the hotel, the friendly and professional service, the location, and the comfortable rooms. This...

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Thank jen704
Seattle, WA
Reviewed 7 November 2013

I was recently at a meeting in Monterey and stayed at the Portola. This is a first rate hotel with an outstanding location and a friendly staff that go the extra mile in every regard. If your travels take you to that part of the world (and hopefully the will) I highly recommend the Portola.

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Thank senesac
Seattle, Washington
Reviewed 3 November 2013

It is sometimes difficult to distinguish between hotels that are good and those that are great. The Portola has so much going for it, including a great location, very comfortable beds, reasonably up-to-date rooms, immaculately clean accommodations, and a crackerjack staff. But there is no getting around the few, significant flaws that keep me from being able to provide a...

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1Thank Jason S
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve upon every guest experience. Moving into 2014 we are looking at updating several guestrooms with...

Sandy, Utah
Reviewed 1 November 2013 via mobile

The Portola is a large conference type of hotel. We requested the handicap room because it was cheaper. I'm not sure if all of the rooms are as big as the handicap room, but ours had quite a bit of extra space. If your a coffee or tea drinker they had a Kuerig machine with all of the fixings. We...

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Thank Cherylzbarrel
London, United Kingdom
Reviewed 31 October 2013

Excellent hotel, great location and facilities and the room was fantastic. All of the staff we spoke to to ere helpful and friendly but the Reception / Front desk staff deserve a special mention, rally went out of their way to make sure we had a great stay

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Thank JoM27

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: ₹ 11,520 - ₹ 25,003 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors on the west side of building ate the most peaceful”
 of 5 bubbles Rolandus, 21 Mar 2017 | Read review
“If it matters to you, get an ocean view. Otherwise, all rooms are comfortable.”
 of 5 bubbles kellybee7, 14 Mar 2017 | Read review
“Choose a waterfront room”
  • Sunrise from our room
 of 5 bubbles singersisterssweets, 11 Mar 2017 | Read review
“5th floor, very quiet”
 of 5 bubbles keninsr, 6 Mar 2017 | Read review
“We went with the staff's selection and were very pleased.”
 of 5 bubbles bobostours, 2 Mar 2017 | Read review
5 of 5