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Portola Hotel & Spa at Monterey Bay

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#16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Portola Hotel & Spa at Monterey Bay
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2,324 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,234: English reviews
Los Angeles, California
Reviewed 4 January 2014

It is the perfect family getaway! My family and I stayed for a quick two days- one night stay- and it was just what we all needed. The Hotel is situated in the perfect part of Monterey. With nice restaurants, historical landmarks, seaport, its the perfect location! The service is magnificent and every gust is treated like royalty from the...

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Helpful?
Thank Jesus M
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for sharing your experience at the Portola Hotel & Spa on TripAdvisor. We were pleased to hear that your quick one night stay with us was just what your family needed! We look forward to welcoming you all back soon for your next family getaway. Sincerely, The Portola Hotel & Spa Management Team

Reviewed 4 January 2014 via mobile

This hotel is a must see. It is without a doubt a 5 star hotel with excellent service and amenities. The rooms are both modern and spacious. They were clean and tidy with a luxury bath. It was an absolute joy to stay at the Portola, and I highly recommend it.

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Helpful?
Thank Meger07
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking a moment to share such wonderful compliments about the Portola Hotel & Spa on TripAdvisor. We truly appreciate you taking the time to write a review and we look forward to welcoming you back to the property soon! Sincerely, The Portola Hotel & Spa Management Team

Petersfield, United Kingdom
Reviewed 3 January 2014

Spent two nights here recently. Very friendly service and well situated in Monterey. Great breakfast with lots of choice. Comfortable beds. Would definitely stay here again. Make sure you include costs of parking your car.

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Thank kate H
San Jose
Reviewed 2 January 2014

My wife and I stayed at the Portola Hotel near Monterey's Fisherman's Wharf and Downtown for New Year's Eve and Day, thoroughly enjoying the hotel, festivities and proximity to many great seafood restaurants as well as the Monterey Bay Aquarium, which we have been members of since inception so many years ago. We actually celebrated our first weekend away together...

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Thank Gary O
Chicago, Illinois
Reviewed 2 January 2014

I stayed one night in Monterey at the Portola with my young daughter and my mother in December. The lobby was decorated with lovely little holiday lights, and there was a fun gingerbread house display. The front desk was helpful and friendly. It was awkward to get to our room (3 floors up, through an outside lobby with another keyed...

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Thank ftew
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We understand with a 379 room property that all the rooms may not be close to the main lobby, but we do acknowledge and understand if a room is needed closure to the elevators. We hope you truly enjoyed your Monterey...

Seattle, Washington
Reviewed 2 January 2014

When so much has already been said, in such glowing terms, for a hotel like this, it's hard to think of anything to add that will truly help a discerning traveler. I can sum it up as an attitude: unpretentious elegance. All the things one expects in a great hotel are here. But it's the "delivery" and the "small things"...

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Thank reispr
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review about the Portola Hotel & Spa on TripAdvisor. We truly appreciate your kind words and were thrilled to hear you had a great experience. We are a pet friendly property and we are always delighted to see our guests have an opportunity to vacation with the entire family - Fido...

Roseville, California
Reviewed 31 December 2013

A coworker told me about this hotel so when I saw that they had a Black Friday deal I book a room. The staff was really nice and friendly. I paid a little more for the valet service since self parking was just a few dollars less. The location of the hotel is good since it is close to the...

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Thank zadtak3
Hermosa Beach, California
Reviewed 31 December 2013

Well situated and comfortable hotel in downtown Monterey next to the convention center and Fisherman's Wharf. Our room was on the 3rd floor, overlooked the roof of the atrium and therefore had no balcony but maybe that is what you get for making reservations through booking.com. There was also a discrepancy in the room rate but the hotel honored the...

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Thank Debbie M
Bay Area, CA
Reviewed 31 December 2013 via mobile

Stayed here with my family and got 2 rooms. View was zilch although we were paying 400+ per night on average. Asked to get new rooms after 1 night, the front desk said they'd try, then completely failed to follow up as promised. Dogs everywhere. We saw them in the halls, even at the pool. (Life rule #1, no one...

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2Thank FamilyOuting
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences. Thank you again, and we...

Minnetonka, Minnesota
Reviewed 31 December 2013

Loved the luxurious feel and the staff at Portola Hotel/Spa in Monterey. Location to two wharfs and Carmel beach make it a great location. Fun time sitting outdoors for dinner with gas lit bonfires at @ table.

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Thank Marilyn Q

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: ₹ 12,190 - ₹ 25,489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors on the west side of building ate the most peaceful”
 of 5 bubbles Rolandus, 21 Mar 2017 | Read review
“If it matters to you, get an ocean view. Otherwise, all rooms are comfortable.”
 of 5 bubbles kellybee7, 14 Mar 2017 | Read review
“Choose a waterfront room”
  • Sunrise from our room
 of 5 bubbles singersisterssweets, 11 Mar 2017 | Read review
“5th floor, very quiet”
 of 5 bubbles keninsr, 6 Mar 2017 | Read review
“We went with the staff's selection and were very pleased.”
 of 5 bubbles bobostours, 2 Mar 2017 | Read review
5 of 5