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Portola Hotel & Spa at Monterey Bay

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#17 of 55 Hotels in Monterey
Certificate of Excellence
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1 room 2 adults 0 children
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Portola Hotel & Spa at Monterey Bay
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2,341 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,251: English reviews
Reviewed 2 weeks ago via mobile

We stayed at this hotel while making a road trip up the coast. It's well situated and a very short stroll to the wharf and Custom House. The rooms are fairly spacious and nicely appointed with a Keurig coffee maker (although you only get a non-dairy powder creamer and saccharin as a sugar substitute. The small fridge was useful but...

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3Thank James L
Madera, California
Reviewed 2 weeks ago

This is our favorite place to stay in Monterey! Close to the wharf, you can walk anywhere and right next to the weekly farmer's market. Wonderful staff and amenities! They offer great package deals for anything you might want to do and the on sight restaurant is excellent!

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Thank karend8552
California
Reviewed 2 weeks ago

The front driveway is torn up so the temporary driveway is tiny. Be careful. Front outside of the hotel is under major construction. The room I had was nice, comfortable and clean on the third floor next to the construction. I could see workers from my sliding door. I was amazed the sliding door was open and unlocked. Made me...

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Thank Surfr4evr
Reviewed 2 weeks ago

My 18 year old daughters just returned from a weekend in Monterey at this hotel. This was their first trip alone without parents, driving from Northern CA. I was an anxious mom, but called the hotel to arrange their trip and the staff was fantastic. Allison and Millie were particularly helpful. Can't say enough good things about this hotel and...

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Thank Kathleen O
Burlingame, California
Reviewed 2 weeks ago via mobile

My teenager and I stayed 1 night. Terrific Aquarium package which included full breakfast buffet. Rooms were comfortable, good beds and high thread count sheets. Renovated bathroom. Pool is small and crowded with young children. Nice hospitality from valet to servers at breakfast. Warm cookies at check in were a nice touch. Hotel is undergoing renovation but don't be scared...

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Thank 650br3
White Rock, Canada
Reviewed 3 weeks ago

Portola hotel is located next to Fisherman wharf and downtown. You can walk to many sites or rent the bike for great ride. Nice long sandy beach is also very close. The room is spacious and nicely furnished. I have only one small complaint there is no HBO and very limited number on tv channels. Also hotel shouldn't charge for...

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1Thank 431antes
Appleton, Wisconsin
Reviewed 3 weeks ago via mobile

But what a mess of a property! Nowhere to conveniently drop bags off. You must haul them from parking structure to front desk which is across a public sidewalk/street. The pool is also located in a separate building that can only be accessed by walking across public street/sidewalk. Really awkward set up. Staff was nice. Room was pretty and had...

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1Thank Loopycat13
Reviewed 3 weeks ago via mobile

This complex is undergoing a large renovation, when done it appears to be a high end property. There is a large fitness center and spa on site. Right on the pier and close to the bay. Easy access to downtown Monterey.

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1Thank Lynette L
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Lynette L., Thank you for sharing your feedback on TripAdvisor. We appreciate your kinds words and hope that when you visit Monterey we are able to welcome you back to our hotel. Sincerely, Portola Hotel & Spa Management Team

Seattle, WA
Reviewed 3 weeks ago

Stayed here in summer of 2012. Booked room using Priceline bidding tool for a good rate. Rooms were great as well as the location. But felt like the hotel was only operating at half service. Didn't see many hotel staff around the property. Used the shuttle service to the Monterey Aquarium which was great, and decided to walk back the...

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Helpful?
Thank xbanker
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi xbanker, Thank you for taking the time share your experience at the Portola Hotel & Spa from the summer of 2012. We are delighted to hear you are still thinking of us and hope this summer we have an opportunity to welcome you back to the property. Exciting changes are happening at the property since you last were here....

Limerick, Ireland
Reviewed 3 weeks ago via mobile

Stayed just one night here while passing through the city. Hotel is lovely, very modern, lovely beds, large TV etc. We received hot cookies on check in which was a nice touch. Hotel bar closed super early, 11pm I think. There was construction which woke us early. Also I went to the pool, the restrooms were locked and there weren't...

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1Thank Eveleen O

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: ₹ 12,310 - ₹ 27,146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are a premium, unfortunately - despite the location practically on top of the oceanfront.”
douglasb437, 20 Apr 2017 | Read review
“north facing toward the wharf there are annex rooms that are really nice facing the wharf as well”
530skiph, 16 Apr 2017 | Read review
“They have great harbor view rooms, but we also liked the courtyard view room we stayed in as well.”
karend8552, 5 Apr 2017 | Read review
“Third floor over lobby atrium isn't too bad. It is quiet compared to rooms on bayside with seagulls.”
Surfr4evr, 4 Apr 2017 | Read review
“Top floors on the west side of building ate the most peaceful”
Rolandus, 21 Mar 2017 | Read review
5 of 5