They made you feel so welcome. Great accommodations. very clean. price was amazing. definitely definitely will stay again. The staff made sure I had everything I needed and more. And those chocolate chip cookies they give you a check in Are to die for.
Our room was very clean! Our check-in was seamless. The area was nice and central to everything. There are plenty of restaurants to walk to or drive within a short distance. The bathroom was lush with the extra large tub. We didn't like the rainfall shower head but it is nice for those that do.
We stayed at this hotel after the Just Like Heaven music festival in Pasadena. We’ve stayed at DoubleTree hotels previously, and they’ve always been older but very clean and reliable. This one was so modern, and I LOVED it! I’m always excited to stay at modern-looking hotels whenever pricing allows! So A+ for the decor and “newness!” We has a comfortable one-night stay, and appreciated the front desk worker speaking with us about music festivals when we checked in. That conversation added a nice personal touch, which we don’t often experience from service workers. Not sure when we’ll be back in the area for another show, but we’ll definitely keep this DoubleTree in mind for future stays!
Loved staying here. Very nice hotel. Beautiful pool. Clean and organized. Great location. Lots of places to eat near by and close to the freeway. Rooms are clean and have fridge and microwave so that makes it helpful.
Upon arriving to check in we were told there was nobody to help us with luggage (both of us handicapped). There was no restaurant available. We were supposed to have a n opening meeting in the bar on Thursday night--no bar open. They did find a person to serve us. For the convention we were stuffed in a room that was way too small for 150 people..unsafe. The Breakfast buffet was supposed to be available Fri .Sat. Sun. morning and we paid $12 for it (eggs, toast, and questionable fruit). Sunday we were told there was no breakfast, not even coffee. The meals served at lunch were horrible--uncooked soup, maybe a half cup of lettuce with a tablespoon of canned chicken. For this we paid $25. Coffee, teac, water wasn't on tables....had to ask for it. The serve was not good at all. Dinner was better foodwise. The rooms weren't cleaned each night. Sunday only one elevator worked. I would never go there again. The group as a whole said this in the convention survey.…
Room was very clean and quiet. Staff were very nice and friendly. Price was very reasonable. The area is very nice and lots of restaurants and amenities close by. I would highly recommend this hotel and will return for sure.
Great customer service. Beautiful mountain views from certain rooms and within waking distance of the property. There are some food spots around the property to grab a bite. Breakfast was good and the pool was cool with cabana chairs. My guest experience was made easy and I had no hiccups during my stay.
The hotel staff is helpful and friendly. Check in and checkout was fast and easy. The rooms are very clean and comfortable and quiet. Breakfast is yummy!! the location is near freeway in a safe community. Highly recommend
Bigger rooms are next to the elevators. Lots of noise in those rooms but you get a niche with a desk if you need it for work. Good breakfast and bar. Several options within walking distance. Security guard on duty 24 hours.
The hotel property was very clean, inside and out. Staff were friendly and helpful. Room was very quiet (10th floor). I have stayed here a few times, but not since the remodel 4 years ago. It was good before, but now a very nice reasonably priced choice for Arcadia/Monrovia.
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