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Extended Stay America - San Jose - Milpitas

118 reviews
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Traveller (32)
Room & Suite (26)
Dining (1)
Overview
  • Excellent40%
  • Very good11%
  • Average14%
  • Poor7%
  • Terrible28%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (118)Write a Review
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11 - 15 of 116 reviews
Reviewed 19 August 2017

There were cockroaches in the room. I asked for and received a refund, left the property and found another hotel. Apart from the bug infestation, the hotel was poorly maintained, dark, and generally awful. Avoid like the plague... 'cause there may be bugs carrying the...More

Thank David P
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 20 August 2017

David, I apologize that we failed to provide you an exceptional stay. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider and housekeeping staff have serviced the hotel, and we are working to ensure procedures are being followed...More

Reviewed 10 August 2017 via mobile

This chain had its heyday in the 90s and 00s and has been since surpassed by newer extended stay and business traveler chains. Cons: Wear and tear on everything No oven No dishwasher Minimal kitchen supplies No trash can in the bathroom Front desk is...More

Thank HopALongHari
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 11 August 2017

Thank you for being our guest. Although you liked your spacious room, we agree that some of our facilities needs an upgrade. We are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping...More

Reviewed 4 April 2017

I checked in around 8:30 pm. I was staying for three nights. First, they give you an almost unrecognizable photocopy of kitchen equipment, cutlery, etc. and ask you to put an x on what you might need (like a glass!). Second, they put a woman...More

1  Thank LikesToEatOut3
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 5 April 2017

Thank you for choosing to stay at our hotel, and we sincerely apologize for your disappointment. Please consider this as an isolated incident and we regret falling short of your expectations. I truly hope you will consider giving us the opportunity to make it up...More

Reviewed 31 March 2017

Never again will stay in one this brands hotels. Second room was okay until I found old food left in both the microwave and refrigerator. Rooms are cleaned once a week unless you pay an additional fee. WiFi is listed as free but unusable because...More

Thank Jason W
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 1 April 2017

Jason, I am very concerned about your experience and am very sorry that we did not meet your expectations. We have procedures in place so these type of situations do not occur. We can absolutely do better and hope you will give us the opportunity...More

Reviewed 6 February 2017 via mobile

I had a good experience at front desk. I came at 11am for check in and lady helped me to get room. Room was clean. Utensils were provided for cooking. Easy access to rooms, just near to parking. Overall good experienceMore

Thank Sherry S
Response from Manager_11525, Manager at Extended Stay America - San Jose - MilpitasResponded 7 February 2017

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that your overall stay at our hotel was great. Once more, thank you for posting your review. We look forward to having...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Laundry Service
Room amenities
Microwave
Details
Price range
US$ 102 - US$ 204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 102 - US$ 204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (26)
Dining (1)
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Room Tips
"there are no good rooms unless you like bed bugs"
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"Just don't book here - that's the best advice I can give you"
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"Suggest to choose rooms in 2nd or 3rd floor..so that you can keep the window curtains open without any fear..."
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"Choose any other hotel!!!"
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