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Extended Stay America - San Jose - Milpitas

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Extended Stay America - San Jose - Milpitas
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103 Reviews from our TripAdvisor Community

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Showing 101: English reviews
LA
Reviewed 1 week ago

very bad experience of poor service, bad rooms and lobby, very poorly maintained facility and not clean. Lack of service and lack of repairs Very slow service at desk and no answers on phone, phone can keep ringing forever but no employees are available. Broken items are not repaired or maintenance is very bad. Can not even understand that in...

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Helpful?
Thank 502sam2015
Bakersfield
Reviewed 3 November 2016 via mobile

So the one thing I like was the shower pressure, in my room the pressure was good and it had hot water. It is a basic place but comes with a kitchen, fridge and microwave. Fridge was alittle outdated and dirty on the outside. Stains on the bed cover that goes over mattress. No water bottles in room just a...

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Helpful?
Thank anthonysT7447HR
Chicago, Illinois
Reviewed 1 November 2016 via mobile

I booked a room in line with my corporate travel service. When I arrived at 1am after a long day if travel, they indicated they were oversold. The manager never came down but had the clerk diliverjnf messages. They sent me to a sister hotel several miles away who knew nothing about the issue. They eventually got me a room...

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Helpful?
Thank sleepy2015
Madrid, Spain
Reviewed 18 October 2016

I have been in a lot of hotels in sillicon valley during mote than 20 yeras. This is the worst. Dirty, bad smelling, no room service at all, poor maintenance... No restaurant/bar I do not recommend it at all

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Helpful?
Thank fgalvez
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Your review recently caught my attention. I am disappointed to read the lack of service you received and the cleanliness issues you endured during your stay. In response to your feedback, we will be conducting more in-depth training to make sure cleaning, maintenance, and customer service are up to par. Thank you very much for providing us with feedback. We...

Los Angeles, California
Reviewed 25 September 2016

Front desk personal were very friendly and helpful.. I was staying for a month so kitchenette was really nice along with laundry room at hotel was convenient, they also offer kitchen supplies if you need which was nice...I ate quite a bit of meals from my room saving me quite a bit of money, I'm know ill be back at...

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Helpful?
Thank mctharris2016
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. Your approval on the friendliness of our staff and the amenities provided, especially the full equipped kitchen, is much appreciated. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Pollock Pines, California
Reviewed 22 September 2016 via mobile

The front desk was unprofessional. The hotel smelled like old takeout food. We called the front desk three times requesting an extra towel and bed sheet and no one ever brought them to our room. We will never return. Is there an option for zero stars?

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Helpful?
Thank JosinJJ
San Jose, California
Reviewed 3 September 2016 via mobile

I love my experience here..so far the receptionist is super nice and helpful the room is perfect size its quiet and comfortable the stores are close by you can walk the area seems nice and quiet as well

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Helpful?
Thank Anna H
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you for sharing your experience with us. I am more than pleased to read you received great customer service from our staff, found the spaciousness of your room suitable, and are able to take advantage of our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you...

San Jose, California
Reviewed 28 August 2016 via mobile

I had to come stay because I was displaced from my home due to water pipes busting. I'm a disabled senior woman. I need a kitchen area to cook and feel a little like home. First the 2 front doors are not handicap accessible. I had to try and hold open and carry my belongs too. I prebooked a handicap...

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Helpful?
Thank patricia49er
Reviewed 3 August 2016

Positives: quiet location, easy to get everywhere and staff tries. Negatives: Everything is cheap and feels old. A lot of things didn't work right (toilet flushing, remote missing), room was musty/smoky odor and breakfast is as bare minimum as you can get. The price is very good for the area, but still you expect more - felt like a one...

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Helpful?
Thank Ralph B
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies there were so many issues with your stay with us. Our staff will be having a meeting about the proper cleaning and handling of issues in rooms. In addition, our maintenance engineer has been contacted to immediately fix the issues...

Escondido, California
Reviewed 18 July 2016

This place could be decent...if they ever cleaned it properly. From the moment you step into the hallway, you're greeted with nasty smells, and it only gets worse once you're inside your room. I would describe the smell as a combination of curry powder and cigarette smoke. The room itself was not in good shape either. No nightstands, the dresser...

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Helpful?
Thank missguinness

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - San Jose - Milpitas

Address: 1000 Hillview Ct, Milpitas, CA 95035-4549
Region: United States > California > Milpitas
Price Range: ₹ 7,077 - ₹ 14,895 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Milpitas 2.5*
Number of rooms: 146
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Also Known As:
Extended Stay America Milpitas
Extended Stay Milpitas
Milpitas Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Milpitas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suggest to choose rooms in 2nd or 3rd floor..so that you can keep the window curtains open without any fear of privacy..”
 of 5 bubbles apgiri2104, 6 Jun 2016 | Read review
“Choose any other hotel!!!”
 of 5 bubbles flyfishinbabe, 7 May 2016 | Read review
“request a room away from the freeway, management probably wont pay any attention to your request but it's worth a shot”
  • Kitchen is equipped with nothing. No plates, cups, glasses or utensils.
  • closet isn't a closet at all, it's a section of the room with a curtain in front
 of 5 bubbles jsampson, 17 Mar 2016 | Read review
“Do not stay here EVER”
 of 5 bubbles taylorm607, 28 Oct 2015 | Read review
“Ground floor is good for easy access from the car... very motel like”
 of 5 bubbles huzefac, 12 Aug 2015 | Read review
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