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There were cockroaches in the room. I asked for and received a refund, left the property and found another hotel. Apart from the bug infestation, the hotel was poorly maintained, dark, and generally awful.
Avoid like the plague... 'cause there may be bugs carrying the...More
Thank David P
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 4 weeks ago
David, I apologize that we failed to provide you an exceptional stay. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider and housekeeping staff have serviced the hotel, and we are working to ensure procedures are being followed...More
I had a good experience at front desk. I came at 11am for check in and lady helped me to get room. Room was clean. Utensils were provided for cooking. Easy access to rooms, just near to parking. Overall good experienceMore
Thank Sherry S
Response from Manager_11525, Manager at Extended Stay America - San Jose - MilpitasResponded 7 February 2017
Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that your overall stay at our hotel was great. Once more, thank you for posting your review. We look forward to having...More
This chain had its heyday in the 90s and 00s and has been since surpassed by newer extended stay and business traveler chains.
Cons: Wear and tear on everything
Minimal kitchen supplies
No trash can in the bathroom
Front desk is...More
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 11 August 2017
Thank you for being our guest. Although you liked your spacious room, we agree that some of our facilities needs an upgrade. We are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping...More
I checked in around 8:30 pm. I was staying for three nights. First, they give you an almost unrecognizable photocopy of kitchen equipment, cutlery, etc. and ask you to put an x on what you might need (like a glass!). Second, they put a woman...More
1 Thank LikesToEatOut3
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 5 April 2017
Thank you for choosing to stay at our hotel, and we sincerely apologize for your disappointment. Please consider this as an isolated incident and we regret falling short of your expectations. I truly hope you will consider giving us the opportunity to make it up...More
Never again will stay in one this brands hotels. Second room was okay until I found old food left in both the microwave and refrigerator.
Rooms are cleaned once a week unless you pay an additional fee. WiFi is listed as free but unusable because...More
Thank Jason W
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded 1 April 2017
Jason, I am very concerned about your experience and am very sorry that we did not meet your expectations. We have procedures in place so these type of situations do not occur. We can absolutely do better and hope you will give us the opportunity...More
US$ 113 - US$ 223 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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