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This is a reasonably priced, reasonably comfortable hotel. But as indicated in my title: not in San Jose and not very close to SJC.
You may think that San Jose is boring, but trust me: Milpitas is far worse. The only reason to stay here...More
Excellent hotel for an overnight connection. The courtesy driver was amazing. So nice and helpful....as was the front desk staff. If I connect again in SJ....this is my place! Beds were comfortable and there's a restaurant right outside the front door.....that closes about 10pm.
I had my 60th birthday party at the Sheraton Hotel last weekend. The customer service was excellent from the beginning to the end. Geraldo Lopez, Catering Sales Manager assisted me with planning my party and kept on top of everything. He did an excellent job!...More
Great beds, clean, and front desk staff was amazing. Starbucks in the room. However, what happened to the bistro? It’s so outdated and ugly. And the service was non existent. We had no hospitality and asked 3 times for water then only got 1. Plus...More
Thank Mary H
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 1 week ago
Thank you for staying with us and for providing us with valuable feedback! I was happy to hear that you enjoyed our signature beds. They really are comfortable. Thank you for complimenting the front desk and housekeeping staff as well. I will definitely...More
The last time I stayed at a Sheraton I was very impressed. This time, at the Sheraton San Jose, not so much. Nothing awful, just average, nothing terribly impressive: at a higher than average price (though maybe not for Silicon Valley).
Check-in was a bit...More
Response from rlangley, Front Office Manager at Sheraton San Jose HotelResponded 1 April 2018
Thank you for taking the time to let us know about your recent experience here. We appreciate your candid feedback. I was happy to hear your positive comments regarding our rooms.
Please accept our apology for not meeting all of your expectations during your stay,...More