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Sheraton San Jose Hotel

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Sheraton San Jose Hotel
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335 Reviews from our TripAdvisor Community

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Showing 313: English reviews
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Snailbeach, United Kingdom
Reviewed 5 days ago NEW

They messed up our airport transfer, but they were nice enough to compensate us for it. Very nice and helpful staff. The yard with the pool are cool, kids had fun there. The room was big and clean, very comfortable. The breakfast was good, but not much diversity. Free airport shuttle is a plus. Don't know much about the area...

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Helpful?
Thank CrazySnailTraveller
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for sharing your experience at the Sheraton San Jose Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank...

Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 10 November 2016

a very nice hotel very large room vs those euro teeny tiny room wifi is free but must be a member of starwood sheraton chain so join sheraton for free and get free wif no free brekafast but free complimentary bottled water and coffee/tea got a kinmg size bed with a view of the pool as a member of starwood...

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Helpful?
Thank Antonio Sonny G
About Hotel's Favourite Review
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

We're glad to hear that you had a comfortable 3-night stay here at the Sheraton San Jose. Thank you for sharing your feedback about your recent experience with us and our future guests. We hope to see you again soon!

Sacramento, California
Reviewed 1 week ago

Nice hotel for the night. There was 3 of us and we used a pull out of the wall bed. No breakfast but knew that. Room faced the pool which was nice. Dog friendly. Pool is very nice. WFI was a concern at first with a charge, however, lady at desk took off the charge.

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Helpful?
Thank lindalT6790TQ
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

THank you for the 5-star review of your recent experience here at the San Jose Sheraton. We are happy to hear that you enjoyed your stay and that we were able to fix the issue that you encountered during your stay. We hope that you will return soon. Thank you!

Castle Rock, Colorado
Reviewed 2 weeks ago

The hotel is older and met basic needs but nothing more. Room was loud at night. Beds were uncomfortable and the covers kept slipping off each night. Worst part is the tiny Concierge Lounge for Elites. It was so small that you had to squeeze in around the people in there. Didn't hit the evening hors d'oeuvres, but breakfast was...

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Helpful?
Thank Alan_B_CO
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, Alan. Our goal is to exceed our guests' expectations but we were unable to accomplish that for you. We will share your comments with the rest of the team so that we can work on improving the services/products that we provide to our valued guests, like you. We appreciate the candid review and hope that...

Manhattan Beach, California
Reviewed 17 February 2017 via mobile

Seems new enough and clean enough. Room was a little larger than normal. Staff was courteous and helpful. Could hear the folks in the room next door talking too easily, and the freeway was hard not to notice.

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Helpful?
Thank Todd E
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for taking the time to share your feedback. I am happy to hear that you were satisfied with your stay, although you identified some areas for improvement. We appreciate that because it is our way of finding out what we need to work on. Thank you for staying with us and we hope to see you again soon.

Annapolis, Maryland
Reviewed 13 January 2017 via mobile

This hotel was clean, modern and had good service. The little market area needed better stock of toiletries and last minute needs. The shuttle is convenient and will take you where you need to go close by, if you plan for it. The breakfast had fresh hard-boiled eggs, oatmeal and fresh fruit.

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Helpful?
Thank AnnieMF
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, AnnieMF! We are glad to hear that your overall experience here was good. A good start for any day is a healthy breakfast and we also have other options for those who choose to indulge a bit more. We also have a fitness center that is available for our guests to use 24/7, we hope...

Reviewed 17 December 2016 via mobile

Nice front desk staff, clean and spacious room. Location is not fantastic and We got ourselves lost trying to get back to hotel after our shopping spree. Not hotel's fault though as there is too much intersection on the highway and we repetitively hit the wrong exit. You can imagine we were only less than 10km away and took more...

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Helpful?
Thank Mervyn H
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Mervyn, we're happy to know that your first day of vacation is off to a good start! Although driving to the hotel may be confusing at first, it is conveniently located close to the malls and restaurants. Thank you for taking the time to tell us about your experience at the hotel and we hope that you enjoy the rest...

Reviewed 7 December 2016

Most everything was fine with the room during a business trip -- except the heating/AC system. It went on and off every five minutes and was so loud I had to take phone calls in the bathroom. Other than that, the service personnel are courteous and prompt.

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Helpful?
Thank Steve S
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for sharing your comments about your recent experience here. It would be helpful to know the room number that you stayed in, so that we can repair the AC unit. You can email the information to info@sanjosesheraton.com. I will share your comments about the staff with the rest of the team as they will be thrilled to hear...

San Francisco, California
Reviewed 4 December 2016 via mobile

Stayed at the Sheraton Milpitas on a friend's recommendation and I'm happy I did. Friendly staff, clean room, easy access to freeway and close to Levi Stadium. Free parking and you get upper floors and free WiFi if you join their SPG preferred program. I'd stay here if I was in the area again.

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Helpful?
Thank Race O
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for choosing to stay with us and for sharing your positive feedback with us and our future guests. We look forward to your next stay with us when you come back to the area.

Lynchburg, Virginia
Reviewed 1 December 2016

I stayed here for a few weeks due to other hotels in area being full. I was given a courtyard room which overlooks the pool area and has designated parking spot. So far so good, The room though was very used, the carpet was stained and dirty I have stayed before and had better but 1st time not in the...

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Thank martyh00
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your candid feedback about your recent stay here. It must have been disappointing to find those missed details that we could have easily fixed. We appreciate that you shared this with us so that we can make the necessary improvements. Thank you for choosing to stay with us and we hope that you will return someday.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more   less 

Additional Information about Sheraton San Jose Hotel

Address: 1801 Barber Lane, Milpitas, CA 95035
Region: United States > California > Milpitas
Price Range: ₹ 7,004 - ₹ 26,640 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton San Jose Hotel 3.5*
Number of rooms: 229
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Also Known As:
Sheraton Milpitas
Milpitas Sheraton
Hotel Style:
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton San Jose Hotel staff and other travellers.
1 question
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Bakersfield, California
over a year ago

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Questions? Get answers from Sheraton San Jose Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't spend extra for the concierge lounge - it's not worth it”
 of 5 bubbles Alan_B_CO, 13 Mar 2017 | Read review
“Look at room to make sure clean”
 of 5 bubbles martyh00, 30 Nov 2016 | Read review
“free wifi only if your a member of starwood sheraton so join the free membership and get free wife or you pay”
 of 5 bubbles go_dupont, 10 Nov 2016 | Read review
“Sheraton has a deal with my company, so wifi was free. They may charge you, if your company isn't contracted with them.”
 of 5 bubbles Soung-Phoenix, 2 Nov 2016 | Read review
“odd numbered rooms have better views - of the mountains etc”
 of 5 bubbles alexsashar, 29 Oct 2016 | Read review
5 of 5