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All reviewsmarriott hotelssan franciscoliving areapizza hutwithin walking distancerefrigerator and microwavemin walkfree breakfastbagelsfitness centerfast foodrental carthe hotel is cleanconvenient locationstayed one nightking bedshuttle service
Late arrival after cancelled flight. Long line with extremely slow check in with one clerk. The room had many amenities but smelled like mold. The hair dryer didn't work although someone from housekeeping fixed it for one minute. I was told they were being replaced...More
Response from GuestXperienceTeam, Guest Relations Manager at Fairfield Inn & Suites San Francisco Airport/MillbraeResponded 15 August 2018
Dear Guest, We are sorry that your arrival was at a particularly busy time, and that your check-in was slow, but unfortunately, on the night in question, many people were impacted by canceled flights, which we, of course, would not have known about in advance....More
Room was ok, staff were good. Went to Europe for three weeks and parked our car in the garage at the hotel. When we came back, there was a black trash bag taped to our drivers side back window. Window was broke out and items...More
Thank Brian C
Response from GuestXperienceTeam, Guest Relations Manager at Fairfield Inn & Suites San Francisco Airport/MillbraeResponded 8 August 2018
Thank you for taking the time to share your recent experience with us. I am terribly sorry that your vehicle was broken into while you were on your vacation. Its not very often that we get to get away from our day to...More
The room has a nice layout with living room sofa and desk.. quite big actually .. we stayed in double bed for 5 nights..Clean but Old.. furniture is pretty old..thought it was newly renovated as said on their website..bathroom needs renovation.. shower pressure is low.....More
Response from GuestXperienceTeam, Guest Relations Manager at Fairfield Inn & Suites San Francisco Airport/MillbraeResponded 16 August 2018
Thank you for taking the time to go into so much detail regarding your stay with us. We are delighted to have provided you with suitable accommodation for your trip here, despite the age of our property, and we trust that you noticed the high...More
Very high price compared to hotel quality.
Even this hotel belongs to Marriott hotel chain, don’t expect Marriott quality.
Free airport transportation worked well.
Breakfast poor vs. hotel price.
The most weird thing is that 2 days after check out they charged my credit card...More
Response from GuestXperienceTeam, Guest Relations Manager at Fairfield Inn & Suites San Francisco Airport/MillbraeResponded 28 June 2018
Dear Guest, We are disappointed that your stay with us did not entirely meet your expectations, and that you did not feel that you received the excellent value that we are renowned for offering in this area. Our breakfast is generally very well-received by our...More
Bed: broken in with medium softness, comfortable
Pillow: sufficient pillows, all 1 variety medium full feather I think, I was happy with it
Water pressure: poor
Hot water: plenty, but no exhaust fan in the bathroom
Interior sound proofing: I did...More
1 Thank Travel R
Response from GuestXperienceTeam, Guest Relations Manager at Fairfield Inn & Suites San Francisco Airport/MillbraeResponded 1 July 2018
Thank you for your very detailed and specific feedback from your recent visit at Fairfield Inn & Suites Marriott.
We are pleased that so many aspects of your stay pleased you so much and that in particular, you enjoyed your spacious, clean room, comfortable bed,...More