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SpringHill Suites Madera

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SpringHill Suites Madera
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168 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Madera
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Showing 158: English reviews
San Francisco, California
Reviewed 25 March 2016

Usually I prefer Marriott over Hampton, but in the case of Madera, they are swapped. The usual quality I have come to expect for Marriott is missing from this Madera SpringHill Suites Marriott hotel. The problems started in the beginning: not only does it have cheaper entryway, which itself warned me to the rest of the stay, but the guests...

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Helpful?
Thank Brad A
Melinda F, Front Office Manager at SpringHill Suites Madera, responded to this review

Dear Brad A, It appears you had many challenges during your recent stay here at the SpringHill Suites Marriott – Madera, on behalf of the entire team I apologize for any inconvenience you had experienced. We pride ourselves in all expects of our individual duties and work hard as a team to ensure our guests’ have a wonderful experience. It...

Long Beach, California
Reviewed 16 March 2016 via mobile

The hospitality at the property was disappointing for Marriott standards. Every interaction with staff except for one, resulted in dealing with complacent employees. My biggest concern here was when I asked the front desk for a new key as I misplaced my original, I gave them my room number and a key was issued. No identification or name was verified....

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Helpful?
Thank Brandon H
Anita V, Manager at SpringHill Suites Madera, responded to this review

Dear Brandon H, We here at the Springhill Suites Marriott Madera appreciate your feedback and understand that guest security vital to ensuring guest safety. I hope you might contact me directly to discuss this situation further in order to give my team another opportunity to "wow" you. Also, please know this level of service and security isn't our norm and...

Reviewed 25 February 2016 via mobile

Excellent all around- staff, room, breakfast, cleanliness, comfortable bed, quiet atmosphere. Homemade cookies at night, free USA today paper, good scrambled eggs with salsa and cheese on the side, croissants, lemon poppy seed bread, biscuits and gravy for my hubby plus Greek yogurt and granola and all the other usual fare of free breakfasts. Oh and the 24 hr coffee,...

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1Thank Carol T
Reviewed 7 January 2016 via mobile

This review pertains to their customer service & public facilities. We had to make a pit stop to change my LO. The front desk receptionist was kind enough to direct me to the restroom. I docked 1 star because they didn't have a baby/family-friendly restroom or changing area. I had a bit of trouble balancing my newborn on the sink...

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Helpful?
Thank Kimberly L
Stacey M, General Manager at SpringHill Suites Madera, responded to this review

Kimberly L, Thank you for the wonderful review regarding you recent pit stop at our hotel. I am sharing your feedback regarding the baby changing station with my team and we will look at adding this feature to make travelers such as you have an easier time. We look forward to seeing you and the family next time your travels...

Monrovia, California, United States
Reviewed 7 January 2016 via mobile

Very dissapointed. We have stated here for New Years for several years visiting family. We've come back because the hotel is clean & the staff is always nice & helpful. We always stay 3- 4 nights & our son family stay there too. This year on the last night we were there our sons Toyota Tacoma was parked in the...

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Thank Renee E
Newport Beach, California
Reviewed 3 January 2016 via mobile

Large clean suite hotel located right off the freeway. Pulled in about midnight and the staff was great. Breakfast was par for this style hotel. Convenient to have the fridge in the room. There isn't much around the hotel other than a Black Bear Diner. Overall, clean and comfortable hotel.

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Helpful?
Thank jckdaniels03
Stacey M, General Manager at SpringHill Suites Madera, responded to this review

I am happy to hear we exceeded your expectations during your most recent SpringHill Suites experience. I hope should your travels bring you back to Madera that you'd give my team the opportunity to direct you to some of the local flavor including but not limited to local wineries, the fossil discovery museum and don't forget the drive in during...

Jamestown, California
Reviewed 28 December 2015

Beautiful clean room, coffee bar always available, convenient snack station, very modern and beautiful hotel. Complimentary hot breakfast was very appetizing with a large selection to choose from. Motel staff was very friendly and helpful.

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Helpful?
Thank Victoria B
Stacey M, General Manager at SpringHill Suites Madera, responded to this review

VictoriaB, I am so happy to hear that my team made your most recent SpringHill Suites Madera experience a positive one. We hope to see you soon! Happy travels,

Reviewed 6 December 2015 via mobile

When in Madera your options are limited. The Spring Hill Suites is a very new and modern hotel. It is ideal for business travel as every room has a dedicated desk area. The real separation for this hotel is the staff. I spend 300+ plus days on the road and everyone at this hotel is top notch! If you need...

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Helpful?
Thank tom r
Stacey M, General Manager at SpringHill Suites Madera, responded to this review

Dear TomR, Your review of our hotel and staff might just be the greatest holiday gift I will receive this year. Your feedback will warm the hearts of my hard working team and may our level of service continue as your travels bring you back to our hotel in the future. Happy holidays!

Riverside, California
Reviewed 1 December 2015

Friendly staff, beautiful room, super comfy bed, very clean, 24-hour coffee/tea service a nice extra. Complimentary hot breakfast a good plus. The only drawback was freeway noise. Windows seemed too thin; maybe double panes would help?

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Helpful?
Thank ldehayes2014
Stacey M, General Manager at SpringHill Suites Madera, responded to this review

Thank you for your wonderful feedback and believe it or not we have double panes on our windows. Please make sure to utilize our Restful Night Kit in your room when your travels bring you back to the SpringHill Madera as we want even our lightest sleepers to enjoy a great night's sleep. Warmest regards,

Camarillo, California
Reviewed 15 November 2015 via mobile

Had an excellent stay at the Spring Hill suites in Madera. Check in and out was quick and polite. Throughout our stay the entire hotel staff was exceptionally friendly and let us know about amenities that we ended up using since there's not a lot to do in the area. We were initially worried about noise since the freeway is...

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Helpful?
Thank Alice1125
Stacey M, General Manager at SpringHill Suites Madera, responded to this review

Dear Alice1125, It's wonderful as a General Manager to return from my own vacation to receive feedback such as yours. I'm glad my team provided you an experience to remember and share with your family and friends. We look forward to serving you again should your travels bring you back to the Madera/Fresno area. Happy Holidays,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about SpringHill Suites Madera

Address: 1219 East Almond Avenue, Madera, CA
Region: United States > California > Madera
Price Range: ₹ 7,001 - ₹ 11,669 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Madera 3*
Number of rooms: 84
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Also Known As:
Springhill Suites Madera Hotel Madera
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Questions & Answers

Questions? Get answers from SpringHill Suites Madera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have stayed in various locations in the hotel. All equally quiet & comfortable. Elevator is a plus !”
51deam, 4 Jan 2017 | Read review
“Opposite the freeway.”
kernvilledaddy, 30 Nov 2016 | Read review
“avoid being next to the stairs, elevator and on the non-freeway side”
AprilinCali, 14 Nov 2016 | Read review
“Interstate road noise can be heard in rooms facing highway”
hiddencove22, 27 Oct 2016 | Read review
“We only had the one room, that was on the opposite side from the freeway, overlooking the parking lot and was very comfortable.”
asthecrowflies269, 14 Oct 2016 | Read review
5 of 5