InterContinental Los Angeles Downtown
900 Wilshire Blvd Vehicle entry on 7th St. between Figueroa and Francisco, Los Angeles, CA 90017-4701
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About
#82 of 586 hotels in Los Angeles
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As the tallest building west of Chicago, the InterContinental Los Angeles Downtown forever elevates the city skyline and is paired seamlessly with a genuinely personable commitment to service excellence second to none. Located in the epicenter of Downtown and mere blocks from Staples Center and L.A. Live, the hotel leads the way as the new architectural icon of luxury hospitality. Featuring a 70th floor sky lobby and 889 guest rooms including 109 suites, there is a myriad of culinary venues: La Boucherie, a Wine Spectator award-winning steakhouse; Dekkadance, an international market experience; and Spire 73 – the tallest open-air bar in the Western Hemisphere – located atop the 73rd floor. The hotel also offers 95,000 sq. ft. of indoor/outdoor meeting and event space, an outdoor pool, an executive-style gym with classes and steam rooms, and a signature Club InterContinental Lounge.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga room
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Happy hour
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Nightclub / DJ
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
98Great for walkers
Grade: 98 out of 100
138Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
900 Wilshire Blvd Vehicle entry on 7th St. between Figueroa and Francisco, Los Angeles, CA 90017-4701
Getting there
7th St/Metro CenterLos Angeles Metro Rail4 min
Pershing SquareLos Angeles Metro Rail11 min
1062Reviews52Q+A100Room tips
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Most Recent
The hotel experience was good in general. I went for a conference as a group with colleagues. They made a mistake and charged my card and did not fix it for a while even after calls, which affected me financially.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favourite
First time in 23 years for a trip with just my wife and I. We stayed 9 nights. Staff was amazing, atmosphere was very upscale but not stiff, and the room/setting/food, well, amazing is an understatement.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Services Manager, Owner at InterContinental Los Angeles Downtown
Responded 26 Jun 2023
Thank you for taking the time to share your wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. It's delightful to hear that you enjoyed your first trip with just you and your wife in 23 years. Your kind words regarding the staff, atmosphere, and overall experience mean a great deal to us. We're thrilled that our staff made such a positive impression on you with their exceptional service. We strive to provide a warm and welcoming atmosphere for our guests, and it's great to know that you found it to be upscale without being stiff. It's lovely to read that you found our rooms, setting, and food nothing short of amazing. Our dedication to creating a luxurious and memorable experience for our guests is evident through your comments. InterContinental Los Angeles Downtown truly values your feedback and we look forward to welcoming you back for another fantastic stay in the future. We hope your next visit will be just as enjoyable, if not even more so!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel in downtown LA with magnificent view. New rennovated room and bathroom. Upscale Byredo shampoo, conditioner and lotion. Front desk receptionists and the concierg desk are friendly and helpful. The elevator system is pretty strange. You touch the outside screen with room key to get the designated cart to go up to your room level. You can not do anything once you enter the elevator or tailgate anyone to their cart. The lobby level is grand and beautiful which gives you a view of spanning LA downtown. If it is a clear day, you can even see The Hollywood sign. I would come back. The valet parking is expensive but it is the same rate everywhere else in LA.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 6 days ago
186jacquelinev, it's fantastic to hear that the InterContinental Los Angeles Downtown delivered an experience worthy of a return visit. We're thrilled that the vast views, reimagined rooms, and quality amenities impressed you. Our team members at the front desk and concierge are delighted to have been of assistance. Regarding our unique elevator system, it's designed with security in mind but we understand it may be unusual at first. We're pleased that our captivating lobby and the visibility of the iconic Hollywood sign captivated you. We can't wait to host you again! Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst hotel, they locked me out of my room at 3am because apparently I didn’t pay for room service, we have been here for 1 week and all of a sudden they lock me out with no warning. Worst customer service you need to treat your customers with respect especially when we’re travelling from across the world and spending so much money to be treated like this. Do not come here absolute trash
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Date of stay: November 2023Trip type: Travelled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 6 days ago
It is disheartening to hear about your experience, especially in regard to the room access and the way it was handled. It is always our intention to resolve any issues in the most respectful and efficient way possible. Furthermore, your feedback regarding treatment from our team members is taken seriously and will be addressed internally. Your comments will be crucial to improving our overall guest experience. We sincerely hope we can regain your trust and have the chance to welcome you back in the future. Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Accommodations are state of the art!! Amazing venue! A must visit. Look for no other venue while in LA! U will definitely return as this place is second to none. My family and I will always make this place to stay.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 1 week ago
Greetings, it's heartwarming to hear your enthusiasm for InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled to learn our world-class accommodation has become a must-visit destination for you and your family. Your kind words are the true testimony of our team members' dedication to creating extraordinary stays. We indeed look forward to extending our hospitality to you again in the future. Thank you for making us your preferred choice in LA. Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 4 nights. The hotel is nothing like any other intercontinental I have stayed in. Looks more like a average 4 star hotel. Poor service and not many staff, rooms clinical and still in covid mode! Everything stripped out from room including bathrobes. Pool area in in the shade most of the day and It states pool is heated but it’s not at all. It was so cold you could not use it. Breakfast poor, and though you have included breakfast you have to pay gratuities….though it’s a buffet and no service ! Stunning views . The lifts are a nightmare as you have to go up to 70th floor to reception, change loft and then go down to exit the building. Located in a very rough area . The reason it got the second star is due to the lovely lady cleaning club lounge and lobby area. Cried to the hotel. I wont use this again, I would recommend the ritz Carlton !…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 2 weeks ago
It's disheartening to learn that your experience did not meet your expectations. We aim to uphold the InterContinental's reputation for elegance and top-tier service, seemingly missed during your stay. We understand there were some concerns around room amenities, pool temperature, and the breakfast service. Your observations regarding our elevators and their operations are also noted. On a brighter note, we're delighted to hear your positive comments about our team member in the club lounge and lobby. We hope to have another opportunity to provide a more satisfying stay in the future. Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off the place is really nice and has fantastic views of the city. The only complaint I’d have is with the elevators. And also some of the signs. Little things like the signs on the door entering the fitness center. They say push. Nope guess again Pull. Little stuff but it matters. Also, upon checking in we had no clue that the complementary breakfast was included and we ordered an $80 breakfast to the room. That would’ve been OK if they didn’t forget the creamer and the orange juice. But the overall biggest issue is with the elevators. I’ve never in my life seen a more complicated elevator system. I can’t believe Management is not all over this, addressing this issue immediately. Every single elevator trip up or down was filled with people discussing the elevators and how complicated and confusing they were. To make you go up to the seventh floor to go back down to whatever perspective area is also crazy. Especially in the city where they’re pushing going green. It doesn’t necessarily make sense for you to have to go to the 70th floor just to capture a beautiful view to go back down to your room on the floor two. Seems like a waste of energy, but I did appreciate the view. The elevator system is so complicated, I don’t think my grandmother would be able to figure it out if her life depended on it. Sometimes I think things are just over thought and over engineered and this hotel check all those boxes.…
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 3 weeks ago
Joseph, it's clear your experience had its highs and lows. It's good to hear that you enjoyed our breathtaking city views. We take note of your feedback regarding the elevators, as well as the small details around signage and breakfast communication. We always aim to ensure our guests have a smooth and user-friendly experience throughout all aspects of their stay. We will ensure these points are reviewed by our team members for potential improvements. We do hope your overall impression will not deter you from returning and experiencing the improvements made. We remain at your service and hope to welcome you back in the near future. Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our third time in this Hotel in L.A. Downtown. The hotel is beautiful. This time my room was not the best (we've had better !... with breathtaking views) but still a very nice room: clean, modern, hot tub, corner unit. Great housekeeping service and in general the staff is really nice. Several options for dinner, bars, and a rooftop bar in the hotel. The lobby bar is super cool. The rooftop is amazing! The breakfast buffet is ok. The location is excellent and the area around the hotel has been getting better and better!!!, the hotel is 30 min from the airport, 40 minutes from Long Beach, and within walk distance of many points of interest: Broadway Street has many restaurants or 20 min walking to Walt Disney Concert Hall area. This Hotel is a gem!
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Room on the highest floor possible L.A.'s views're breathtaking. Restaurants're a bit expensive...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 3 weeks ago
Greetings, it's thrilling to hear about your rewarding experiences at the InterContinental Los Angeles Downtown. We're happy you enjoyed the distinctive design of your room and appreciated the splendid views. It's also great our housekeeping services were up to mark and our team members provided you with excellent service. We're glad you luxuriated in the various dining options and appreciated the hip vibe of our lobby bar and rooftop, too. Your acknowledgment of our prime location with increasing offerings in the vicinity is encouraging as well. Thank you for describing us as a gem; we hope your future visits will continue to sparkle just as brightly! Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible experience the fire alarm went off at 4:30 am to evacuate the hotel down the stairwell we were on floor 52, started to do this without anyone direction from hotel tried to call the hotel from cell phone no answer. Very scary situation with no help from hotel. DO NOT STAY AT THIS HOTEL. I called to complain after the this episode they said I would get a call back within 48 hours, it did not happen. One week later called again they said I would get a call back within 24 hours did not happen.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 4 weeks ago
Dear Sightseer01462302663, Thank you for staying with us for your recent visit to Los Angeles. I am terribly sorry to hear about experience during your stay and the lack of follow-up from our side. I would welcome an opportunity to speak to you about your stay. Please email me at your convenience at matthias.kaiser@ihg.com. I look forward to speaking with you. Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very beautiful hotel. I should have done my research b/c I didn't realize the lobby was on the 70th floor!!! I am afraid of heights so this was most unpleasant. The lovely lady who checked me in was able to put me on the lowest floor possible for a room (40th!) However, she put me in an ADA room with no shower. So, I had to call the front desk and they got me a different room. The AC never worked but it did not get hot in the room until my last day - I called and maintenance came up. He didn't have the part to fix the AC so he said they could move me (again). I was leaving bright and early and it had been a very long day so I didn't want the hassle of moving. The room itself was clean, shower pressure great and plenty of clean towels. The pool area was wonderful BUT you have to time the sunshine b/c there are tall buildings that block the sun for large times throughout the day. The gym was also great. There was plenty of security which was great b/c LA has some serious issues with homeless people that clearly have mental issues. I probably wouldn't stay here again simply b/c of the hassle of switching elevators to get to the lower floors and my own fear of heights which precluded me from dining at the restaurant (which I am sure was spectacular). Final thought is that everyone I encountered on staff was very pleasant and helpful.…
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown
Responded 28 Oct 2023
Greetings, we appreciate your balanced feedback. It's pleasing to hear that the cleanliness of our guest rooms and the amenities, such as our pool and gym, met your expectations. We're also glad our team members were pleasant and helpful. On the other hand, we're sorry to read about the challenges you faced, such as the hotel layout and the issue with the AC. We always strive to ensure our guests' comfort, and we apologize if there were aspects of your stay that didn't meet this aim. Your comments regarding elevator use and overall hotel design have also been noted and are appreciated. We understand that our unique layout might not please everyone, especially those with certain phobias. While we're disappointed to learn you may not return, we want to reassure you that should you choose to stay with us again, we will do everything we can to accommodate your specific needs. Thank you for your review. Matthias Kaiser Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$291 - $411 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
889
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Claim Your ListingINTERCONTINENTAL LOS ANGELES DOWNTOWN - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about InterContinental Los Angeles Downtown
Which popular attractions are close to InterContinental Los Angeles Downtown?
Nearby attractions include FIGat7th (0.1 km), The Rooftop at The Standard Downtown LA (0.4 km), and Standard Downtown (0.4 km).
What are some of the property amenities at InterContinental Los Angeles Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at InterContinental Los Angeles Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Los Angeles Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Los Angeles Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental Los Angeles Downtown?
Conveniently located restaurants include SUGARFISH by sushi nozawa, The Original Pantry, and JOEY DTLA.
Are there opportunities to exercise at InterContinental Los Angeles Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at InterContinental Los Angeles Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Los Angeles Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Los Angeles Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at InterContinental Los Angeles Downtown?
The staff speaks multiple languages, including English and Spanish.