A delightful surprise in downtown L.A. Very friendly service and fair price. Comfortable rooms with innovative interior design. Full gym and nice pool. Good food. My only suggestion: The hotel should provide early-morning coffee in the reception area, since the nearest open coffee shop is a bit far (and the hotel restaurant doesn't open until 6:30).
Great location if you're staying in downtown LA. Our room was a double Queen room on the 15th floor with views of Staples Center. The room was spacious, funky decor, mood lighting behind the beds. Bathroom was huge, shower was amazing. The pool and fitness room were first come first serve and limited occupancy because of covid. Fitness room is large and has great equipment. Pool area has plenty of loungers and a foosball table. We had drinks and appetizers in the bar and the food was delicious. Everyone here was super friendly. Parking is valet only, $44/ night but that's standard everywhere downtown LA.
I needed a cute hotel for a quick getaway and this hotel fit the bill. It is located in downtown and super eclectic and unique. It is not a family friendly hotel, but perfect for a guys or gals getaway. They have a cocktail lounge and restaurant and bar. It’s close to the subway and a short Uber ride to everything. I had booked the more expensive package that was supposed to include free breakfast, but it didn't. The hotel puts a hold of $100 per night on your card for incidentals. Room service for a plate of chicken, desert and a soda was $75! Breakfast was around $40 and it wasn’t all that great. The beds were not comfortable and the front desk staff were not all that nice. Would I stay there again? Probably not. Comfortable beds and friendly staff are a must when traveling
This is an expensive hotel run by untrained gum chewing teenagers. The front desk had no information regarding restaurants or bike paths and seemed asleep at the wheel. The breakfast menu is a joke and why pay money to be back at the high school cafeteria.
This hotel is definitely not worth of $350 per night. There were so many other options in LA. Now I am regretting why I picked this. Furniture are old, dirty and worn out. Shower booth is badly designed. Staffs are not professional and they don’t care about customers. After checking in, they texted me that I have to text them if I need anything. So I texted them to ask 2 towels and 2 forks. The front desk replied that a houseman would be with me shortly. But no one showed up for 50mins. So I texted again. They replied that they would inform a houseman about the towel but I have to pick up utensils in the lobby. I had to wait for 50 mins for nothing!!! and they didn’t even apologize about it. Now I have to change clothes to pick up 2 disposal forks. I had to sleep here for 3nights…ugh……
Phenomal customer from Nef and Andrea! Easy and accommodating! This hotel was exactly what I was looking for in downtown LA. Room was also perfect. Service was great. Was easier and better priced than some of the other hotels in the surrounding area
I had a facelift surgery and I choose to stay here afterwards. I stayed 2 days in after care then stayed here for 4 nights before my follow appt.. I was nervous at 1st, but that was wiped away as I checked in early, and knew I was not under the best conditions and made me feel like I was at home. Marablle, Neff, Andy were so accommodating. Also the bald guy( forgive I forgot your name) took great care of me. Extra pillows, towels, microwave. They even came by and checked on me to make sure I was okay. I had some family that didn’t call and check on me, but at the hotel indigo I was family during my time there as they checked in me. Thank You 🙏🙏🙏, all for caring Loyal guest Dwight
I booked this room 6 months ago and requested a high floor so I wont hear the loud LA traffic and homeless people parties But to no Avail!! Gave me 9th floor and said no guarantees on a high floor booking even though I booked way in advance When I questioned the noise level I was accused of being a light sleeper from the receptionist! No guarantees! Not worth the risk!!
Everyone here has been super nice, especially a bellman named Juan, who went above and beyond to help me find and transport packages for a critical business trip. Other hotel staff, Andy, Olivia, and Andrea were also great to interact with, top notch on the hotel side. The bar and dining side weren't up to the same level of performance, but would definitely stay in the hotel again.
The valet are all fantastic and the front desk staff has been pretty responsive. Other than that I won’t be staying here again. I am writing this from my room at 2 in the morning after being woken up by really loud music, I can hear it through ear plugs. Apparently security was sent up to check it out, but nothing has changed. The heater/ac unit is OFF and emitting some loud sounds as well. The noise is inescapable. I also read in a google review (after booking) that a reviewer was unable to sleep due to noise. Lastly, it is right next to the freeway so it is just not quiet, no matter what. It’s loud, period. Don’t come here.