Hotel Indigo Los Angeles Downtown, an IHG Hotel
899 Francisco St, Los Angeles, CA 90017
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Room & Suite (211)
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What is Travellers’ Choice?
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What you can expect during your stay
- Face masks required for guests in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 30/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Los Angeles Downtown, an IHG Hotel
Updated 30/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 409 hotels in Los Angeles
Location
Cleanliness
Service
Value
Travellers' Choice
At Hotel Indigo® Los Angeles Downtown, you'll experience the city's thriving creativity, urban vibe and unique multiculturalism both inside and out. With convenient access to a variety of entertainment, dining and shopping options, including the iconic L.A. Live complex, Staples Center and The Arts & Jewelry District. Throughout the hotel, you'll find décor with floral accents that recall La Fiesta de las Flores, an event that has showcased the city's international melting pot since 1894. With neon lights that mirror world-famous L.A. nightlife, 18 Social features sweeping views of the dazzling lights that illuminate Los Angeles every night. In your room, cityscapes fill the walls, while our spa-style bathrooms were inspired by pre-Hollywood glamour and the jewelry that accessorized Golden Age cinema. No other hotel in Los Angeles provides such an immersive experience. Come and create YOUR LA Story.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid public parking on-site
Wifi
Pool with view
Outdoor pool
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Rooftop bar
Patio
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English, Spanish, Chinese, Japanese
Hotel links
Special Rate:Book Direct at IHG.com for the Best Deals Online
Location
Full view
100Great for walkers
Grade: 100 out of 100
113Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
899 Francisco St, Los Angeles, CA 90017
Getting there
7th St/Metro CenterLos Angeles Metro Rail7 min
PicoLos Angeles Metro Rail10 min
862Reviews41Q+A100Room tips
Reviews
Traveller rating
- 564
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- 52
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- 41
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Popular mentions
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Most Recent
A delightful surprise in downtown L.A. Very friendly service and fair price. Comfortable rooms with innovative interior design. Full gym and nice pool. Good food. My only suggestion: The hotel should provide early-morning coffee in the reception area, since the nearest open coffee shop is a bit far (and the hotel restaurant doesn't open until 6:30).
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Date of stay: June 2022Trip type: Travelled on business
Location
Cleanliness
Service
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 3 days ago
Hello gltrottersfo, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. We are so glad you enjoyed your stay! I will be sure to inform our food & beverage department regarding the coffee, if I may add the rooms have a coffee maker complimentary to all our guests. We look forward to welcoming you back in the near future. Thank you! Maribel Sandoval Assistant Front Office Manager
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Hotel's Favourite
Great location if you're staying in downtown LA. Our room was a double Queen room on the 15th floor with views of Staples Center. The room was spacious, funky decor, mood lighting behind the beds. Bathroom was huge, shower was amazing. The pool and fitness room were first come first serve and limited occupancy because of covid. Fitness room is large and has great equipment. Pool area has plenty of loungers and a foosball table. We had drinks and appetizers in the bar and the food was delicious. Everyone here was super friendly. Parking is valet only, $44/ night but that's standard everywhere downtown LA.
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Date of stay: June 2021Trip type: Travelled with family
2 Helpful votes
Helpful
Response from Andrea Chinchilla, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 10 Jun 2021
Dear Jaime J, We are delighted to know that you enjoyed the location of the hotel, the amazing views, the decor, and the lightening in the rooms were top notch. We hope to have you once the restrictions are lifted so you can enjoy the hotel at its full hours of operations for the pool and fitness area. We hope to welcome you back at our hotel!
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+1
I needed a cute hotel for a quick getaway and this hotel fit the bill. It is located in downtown and super eclectic and unique. It is not a family friendly hotel, but perfect for a guys or gals getaway. They have a cocktail lounge and restaurant and bar. It’s close to the subway and a short Uber ride to everything. I had booked the more expensive package that was supposed to include free breakfast, but it didn't. The hotel puts a hold of $100 per night on your card for incidentals. Room service for a plate of chicken, desert and a soda was $75! Breakfast was around $40 and it wasn’t all that great. The beds were not comfortable and the front desk staff were not all that nice. Would I stay there again? Probably not. Comfortable beds and friendly staff are a must when traveling
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Date of stay: June 2022Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 3 days ago
Hello Relaxininaz, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I sincerely apologize for the the feedback on our front desk staff and the breakfast I will be sure to relay this information to the appropriate departments. I hope we get the opportunity to host you again in any IHG future stay and make things right for you! Maribel Sandoval Assistant Front Office Manager
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This is an expensive hotel run by untrained gum chewing teenagers. The front desk had no information regarding restaurants or bike paths and seemed asleep at the wheel. The breakfast menu is a joke and why pay money to be back at the high school cafeteria.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: No such thing
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1 Helpful vote
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 1 week ago
Hello skysgirl007, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I sincerely apologize for the experience you had during your stay. I will be sure to follow up with the appropriate departments regarding your feedback. I sincerely hope we get the opportunity to make it right in any of your future IHG stay! Thank you for staying with us. Maribel Sandoval Assistant Front Office Manager
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+1
This hotel is definitely not worth of $350 per night. There were so many other options in LA. Now I am regretting why I picked this. Furniture are old, dirty and worn out. Shower booth is badly designed. Staffs are not professional and they don’t care about customers. After checking in, they texted me that I have to text them if I need anything. So I texted them to ask 2 towels and 2 forks. The front desk replied that a houseman would be with me shortly. But no one showed up for 50mins. So I texted again. They replied that they would inform a houseman about the towel but I have to pick up utensils in the lobby. I had to wait for 50 mins for nothing!!! and they didn’t even apologize about it. Now I have to change clothes to pick up 2 disposal forks. I had to sleep here for 3nights…ugh……
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 2 weeks ago
Hello Enjoytripp, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I sincerely apologize for the experience you had during your stay. Your feedback is very important to us and I will be sure to relay this information to the proper departments. I sincerely hope we get the opportunity to make things right in any of your future IHG stays. Maribel Sandoval Assistant Front Office Manager
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Phenomal customer from Nef and Andrea! Easy and accommodating! This hotel was exactly what I was looking for in downtown LA. Room was also perfect. Service was great. Was easier and better priced than some of the other hotels in the surrounding area
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 3 weeks ago
Hello Connector586674, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I am so glad that our team was able to provide a great service to you and we certainly hope to welcome you back in the near future! Maribel Sandoval Assistant Front Office Manager
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I had a facelift surgery and I choose to stay here afterwards. I stayed 2 days in after care then stayed here for 4 nights before my follow appt.. I was nervous at 1st, but that was wiped away as I checked in early, and knew I was not under the best conditions and made me feel like I was at home. Marablle, Neff, Andy were so accommodating. Also the bald guy( forgive I forgot your name) took great care of me. Extra pillows, towels, microwave. They even came by and checked on me to make sure I was okay. I had some family that didn’t call and check on me, but at the hotel indigo I was family during my time there as they checked in me. Thank You 🙏🙏🙏, all for caring Loyal guest Dwight
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Date of stay: June 2022Trip type: Travelled solo
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 4 weeks ago
Hello Dwight B, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I am so glad you enjoyed your stay and that our warm hospitality was able to make your experience memorable! I sincerely hope to welcome you back in the near future! Maribel Sandoval Assistant Front Office Manager
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I booked this room 6 months ago and requested a high floor so I wont hear the loud LA traffic and homeless people parties But to no Avail!! Gave me 9th floor and said no guarantees on a high floor booking even though I booked way in advance When I questioned the noise level I was accused of being a light sleeper from the receptionist! No guarantees! Not worth the risk!!
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Date of stay: May 2022Trip type: Travelled solo
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 4 weeks ago
Hello loiskeegan, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I sincerely apologize that we were not able to give you a higher floor. We do our best to accommodate and ensure all guests requests can be met. Our 9th floor is considered a high floor however, I hope we get the opportunity to better assist you in the near future. Thank you. Maribel Sandoval Assistant Front Office Manger
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Everyone here has been super nice, especially a bellman named Juan, who went above and beyond to help me find and transport packages for a critical business trip. Other hotel staff, Andy, Olivia, and Andrea were also great to interact with, top notch on the hotel side. The bar and dining side weren't up to the same level of performance, but would definitely stay in the hotel again.
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Date of stay: April 2022
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 20 May 2022
Hello kevinbY8121ZP, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I am so glad you enjoyed your stay and that our staff was able to provide a great service! We certainly hope to see you again in the near future! Maribel Sandoval Assistant Front Office Manager
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The valet are all fantastic and the front desk staff has been pretty responsive. Other than that I won’t be staying here again. I am writing this from my room at 2 in the morning after being woken up by really loud music, I can hear it through ear plugs. Apparently security was sent up to check it out, but nothing has changed. The heater/ac unit is OFF and emitting some loud sounds as well. The noise is inescapable. I also read in a google review (after booking) that a reviewer was unable to sleep due to noise. Lastly, it is right next to the freeway so it is just not quiet, no matter what. It’s loud, period. Don’t come here.
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Date of stay: May 2022Trip type: Travelled solo
Helpful
Response from Maribel Sandoval, Guest Services / Front Office at Hotel Indigo Los Angeles Downtown, an IHG Hotel
Responded 20 May 2022
Hello 359raeh, Thank you for staying with us recently and for taking the time to share your experience on Trip Advisor. I sincerely apologize for the experience you had during your stay. I will be sure to relay this feedback to the appropriate departments. We sincerely hope we get the opportunity to change that experience for you in the near future. Maribel Sandoval Assistant Front Office Manager
Read more
PRICE RANGE
$252 - $364 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
350
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Claim Your Listing Frequently Asked Questions about Hotel Indigo Los Angeles Downtown, an IHG Hotel
Which popular attractions are close to Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Nearby attractions include GRAMMY Museum (0.3 km), Microsoft Theater (0.4 km), and Lucky Strike LA Live (0.3 km).
What are some of the property amenities at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Conveniently located restaurants include The Original Pantry, Yard House, and Faith & Flower.
Are there opportunities to exercise at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Los Angeles Downtown, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Indigo Los Angeles Downtown, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, and Japanese.