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If these guys would only set up a customer service school of excellence for the hotel industry Trip Advisor would become obsolete. The location is good and the accomodation is nice. What sets this hotel apart from the others is their staff. They are amazing....More
We booked a two bedroom suite at this hotel for three nights. We arrived late on our first night and had a very warm welcome from reception. We were greeted with a drink and a snack list and lots of information about the area we...More
Nice comfortable rooms, great location to Hollywood Boulevard, exceptional customer service, the staff couldn't have been more helpful. Free unlimited snacks and soft drinks including chocolate and chips. A great place to stay. Would highly recommend for singles, couples or families.
We stayed at Magic Castle for 5 nights. Firstly the location is great, walking distance to many attractions and the train station. Accommodation was also worth mentioning; large and comfortable. The best thing though was the staff. The customer service was the beyond compare and...More
This is the first time we have ever written a review. Given the quality of our experience we had to share this with you and use it as an opportunity to thank all at the Magic Castle.
After a long flight from Melbourne Australia, we...More
The MC is in a decent area but you need to keep your eyes open at all times. Hollywood Blvd is 2 blocks away which will be a different adventure. Public transportation is available but I suggest you use UBER to go to... More
The MC is in a decent area but you need to keep your eyes open at all times. Hollywood Blvd is 2 blocks away which will be a different adventure. Public transportation is available but I suggest you use UBER to go to attractions. Driving can be stressful if you have never drove in the states. I was in Australia for a month and it took me a week to get adjusted to your driving. FYI, the MC has Vegamite in a tube for breakfast. Welcome to the USA!