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Sheraton Universal Hotel

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Traveller (517)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good35%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Additional information
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Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,754)
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1,618 results
Traveller rating
416
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All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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421 - 425 of 1,618 reviews
Reviewed 19 May 2016

Our primary purpose was to visit Universal Studios and this is an awesome place to stay as we were able to walk to the park in less than 10 minutes. We booked a package including breakfast, parking and park tickets. As we are SPG members...More

1  Thank Tonymp50
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 May 2016

Dear tonymp50, We appreciate your detailed review of your recent stay at Sheraton Universal. We value all guest feedback we receive, as it helps us to improve the overall experience we provide. While we value your SPG membership, we are deeply sorry for the complications...More

Reviewed 18 May 2016 via mobile

There rooms are VERY expensive for what you got. They most CROWDED bathroom! It sucked....very poor design. Mold in there bathroom, screw kept coming out of door handle, sink facets leaked, sink trap leaked and then toilet leaked too. Booked there club level- very prompt...More

1  Thank Diane F
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 26 May 2016

Dear Diane F, Thank you for sharing your thoughts. We apologize for the state of your room. In the future, please do not hesitate to let an associate know if your room is unacceptable so that we can assist you more immediately. As a guest...More

Reviewed 15 May 2016 via mobile

Hallways and rooms are in major need of complete overhaul as appearance was so worn that no amount of cleaning could remedy the feeling that countless guests had been through before. The gym was small. Walls were thin so sound transmission of children occurred often.More

Thank jh91
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 18 May 2016

Dear jh91, We appreciate your feedback. As a Sheraton hotel, your satisfaction is very important to us; in fact, we are in the midst of renovating our guest rooms to address some of the very issues you mention. We hope your travels bring you back...More

A TripAdvisor Member
21
Reviewed 12 May 2016 via mobile

HORRIBLE!!!!! I booked this hotel April 16 to stay May 13. This hotel overbooked rooms. The staff is unfriendly, rude,not helpful, & gives you the run around. I tried to resolve the issue with Isabella, the front desk manager, but she hung up in my...More

1  Thank A TripAdvisor Member
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 31 May 2016

Dear Guest, We appreciate you taking the time to inform us of your experience. Considering your previous confirmation, we understand your frustration. We apologize for the inconvenience, and would like a chance to speak with you directly. Please contact us at ssamanon@sheratonuniversal.com so we can...More

Reviewed 11 May 2016

We were swinging through LA on a fly-by visit to check out Harry Potter World and this location was perfect. Parking was easy and convenient (though you have to check-in to get your ticket before you can actually enter the carpark). We ended up checking...More

Thank ntawali
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 18 May 2016

Dear ntawali, Thank you for sharing your review. We’re pleased we provided an excellent backdrop to your visit to Universal Studios. It may please you to know we are renovating our guest rooms to bring a freshened, modern touch to our accommodations. Paired with our...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 242 - US$ 372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 242 - US$ 372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (517)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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Pam S
15 February 2018|
AnswerShow all 7 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
31 December 2017|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Avoid terrace rooms during construction if you are able"
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"A high floor gives you a great view over the Valley"
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"Get a room with a view of the mountains"
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"All rooms are good, maybe slightly better view 'Mountain side'"
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