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Sheraton Universal Hotel

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Traveller (517)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good35%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,753)
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Traveller rating
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415
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379
163
125
Show reviews that mention
All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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381 - 385 of 1,617 reviews
Reviewed 16 July 2016

If you are planning on going to Universal Studio I recommend this hotel. It is walking distance to the park and City Walk and the hotel also provides a shuttle if you prefer not to walk. The staff was helpful and friendly. The bathrooms were...More

Thank amw01822016
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 19 July 2016

Dear amw01822016, We are delighted to hear you enjoyed your stay at our hotel. We are glad to hear our location put you close to Universal Studios and you saw the value in becoming an SPG member. Thank you for your review, and we are...More

Reviewed 14 July 2016 via mobile

Pros- Fernando and Jayson in concierge are wonderful!!!! So helpful and knowledgable about the area! Really great! * walking distance to Universal and City Walk * liked the Club Room breakfast each day (didn't really go for appetizers in pm) *friendly staff and front desk...More

1  Thank cbart75
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 19 July 2016

Dear cbart75, Thank you for taking a moment to share your review. We’re delighted that Fernando and Jayson could be of such great service. As a guest of our hotel, you deserve the very best, not just in service and location, but in accommodations as...More

Reviewed 12 July 2016 via mobile

This hotel was perfect for our trip. We spent two days at Universal Studios and the hotel was a very short walk from the park. The rooms were clean and comfortable and the staff were very friendly. One tip, buy your park tickets through the...More

Thank rockypoint1616
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 19 July 2016

Dear rockypoint1616, Thank you for choosing to stay with us at Sheraton Universal. We are excited to hear that you had a pleasant time, and that you found our proximity to Universal Studios convenient. We’re also glad that you took advantage of our convenient room...More

Reviewed 10 July 2016 via mobile

Pluses- Friendly service from staff and conveniently close to Universal Studios. They have tram that comes every 15 minutes or you can walk there in about 10 minutes. Minuses- The rooms are very old and run down. The shower was not very clean, some of...More

Thank 88SCA
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 12 July 2016

Dear 88SCA, Thank you for sharing these comments with us. As someone familiar with the Sheraton brand, we’re disappointed to hear that your stay wasn’t more satisfying. Guest feedback is very important to us, which is why we plan on utilizing it as we continue...More

Reviewed 9 July 2016

Stayed here 7/7 with my daughter and two grandchildren after a day at Universal Studios. Very close and convenient to the theme park. There is a shuttle although we didn't use it. Very friendly staff, nice lobby bar, comfortable beds. Our room had been updated...More

Thank exdisney27
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 12 July 2016

Dear exdisney27, Although we’re glad to hear that you enjoyed excellent service from our staff and our convenient location right next to Universal Studios, we regret that you were not satisfied with other aspects of your stay. On our Club Level, we do in fact...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 244 - US$ 372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 244 - US$ 372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (517)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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Pam S
15 February 2018|
AnswerShow all 7 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
31 December 2017|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Avoid terrace rooms during construction if you are able"
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"A high floor gives you a great view over the Valley"
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"Get a room with a view of the mountains"
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"All rooms are good, maybe slightly better view 'Mountain side'"
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