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3/9/2017 4/9/2017
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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
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    3/9/2017 4/9/2017
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    US$ 265US$ 283
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    Traveller (473)
    Room & Suite (284)
    Pool & Beach (78)
    Hilton Los Angeles/Universal City
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    Overview
    • Excellent25%
    • Very good37%
    • Average23%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “city walk” (204 reviews)
    “theme park” (56 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
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    Hilton Los Angeles/Universal City
    3,680 reviews
    #55 of 350 hotels in Los Angeles
     
    The Garland
    3,032 reviews
    #13 of 350 hotels in Los Angeles
     
    Loews Hollywood Hotel
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    BLVD Hotel & Spa
    391 reviews
    #94 of 350 hotels in Los Angeles
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Reviews (1,644)
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    There are newer reviews for Sheraton Universal Hotel
    See the most recent reviews

    11 - 15 of 1,518 reviews

    Reviewed 2 weeks ago via mobile

    As a Platinum member for the past few years and having travelled extensively I have never stayed at such a poorly maintained Starwood property in North America. We checked in very late in the evening and were given one of their standard double queen rooms...More

    Thank dimiroo1970
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Dear dimiroo1970 , you are indeed a valued loyal guest , and we are disheartened that you visit was not up to par. We understand your concerns are glad renovations are in place . We appreciate the kind praise to the Sheraton team as we...More

    Reviewed 2 weeks ago

    The location of this hotel is fantastic for Universal Studios because if you don't want to wait for the shuttle it is a quick walk to the park or CityWalk. The staff was very attentive and the concierge was fantastic in helping to make plans...More

    Thank DSNYGUEST
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Dear DSNYGUEST, your comments will indeed be shared and we thank you for the kind feedback on the Sheraton Team. We hope to see you again in the near future , as the upgrades will be very welcoming and exciting to reviel !

    Reviewed 2 weeks ago

    The only good thing about this hotel is the free shuttle to Universal Studios. Otherwise, this place is an over priced and over rated poor excuse that is an embarrassment to the Sheraton name. From check in to check out we had two days of...More

    Thank Fred A
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Dear Fred , thank you for your insights and we apologize for the missed experience with your room condition. We understand the first fustratin and will definitely share your insights with the managers involved.

    Reviewed 2 weeks ago

    Universal had a very nice staff, but unfortunately the facilities had multiple problems. The elevators didn't work - some people had to wait 45 minutes to get a working elevator. The hotel has 20 stories - luckily we were on the 8th floor. As I...More

    Thank Laura P
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Thank you for your feedback and please be assured that we are aware of the concerns and the hotel works diligently to rectify issues that may occur, and to create a great experiene for guests. We are certainly saddened that your visit was marred and...More

    Reviewed 2 weeks ago via mobile

    I usually write ecstatic reviews because we are very easy going and always try to find the positives of any situation. I was trying all weekend to find one positive from my experience at this Sheraton hotel and today I did. His name is Alfredo...More

    Thank Bari F
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Dear Bari , we certainly apologize for this missed rxperience . There is no excuse for the lapse of service and we will definitely share your insights with managers and directors involved. We could have done better in areas you noted and this will not...More

    Hilton Los Angeles/Universal City
    3,680 reviews
    #55 of 350 hotels in Los Angeles
     
    The Garland
    3,032 reviews
    #13 of 350 hotels in Los Angeles
     
    Loews Hollywood Hotel
    3,671 reviews
    #18 of 350 hotels in Los Angeles
     
    BLVD Hotel & Spa
    391 reviews
    #94 of 350 hotels in Los Angeles
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$ 235 - US$ 369 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Booking.com, Orbitz, Priceline, Ctrip TA, Hotwire, Cheap Tickets, Cancelon, getaroom.com, Agoda and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
    Add Photo Photos
    Traveller (473)
    Room & Suite (284)
    Pool & Beach (78)
    Dining (72)
    Hotel & Grounds (432)
    Bathroom (42)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
    Hilton Los Angeles/Universal City
    3,680 reviews
    .22 km away
     
    Loews Hollywood Hotel
    3,671 reviews
    4.29 km away
     
    The Garland
    3,032 reviews
    1.22 km away
     
    BLVD Hotel & Spa
    391 reviews
    .50 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    MamaBellaLuca
    19 April 2017|
    AnswerShow all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Kathryn T
    20 February 2017|
    Answer
    Response from Sheratonmanager001 | Property representative |
    Thank you for your question, the hotel will still be in the midst of renovations during that time. If you have any further concerns it is best to call directly and speak to a front desk manager. Service manager for... More
    0
    Votes
    Milehikrs
    5 February 2017|
    AnswerShow all 2 answers
    Response from Sheratonmanager001 | Property representative |
    Hello , we have a few different options of transportation one being a taxi or the concierge is can provide different shuttle services for you as well please call the hotel directly at 818-980-1212 when asked to be connected... More
    1
    Vote
    Room Tips
    "Ask for renovated rooms away from the construction."
    Read review
    "Go somewhere else"
    Read review
    "Lanai pool side was nice but request to be away from the construction area if it is still going on."
    Read review
    "Pick a room close to the lobby floor, otherwise may be doing 20 flights of stairs."
    Read review
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