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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 318
    US$ 318
    US$ 318
    Traveller (470)
    Room & Suite (271)
    Pool & Beach (76)
    Loews Hollywood Hotel
    3,596 reviews
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    Overview
    • Excellent25%
    • Very good37%
    • Average23%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “city walk” (200 reviews)
    “theme park” (56 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
    Hotel deals
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    Loews Hollywood Hotel
    3,596 reviews
    #19 of 351 hotels in Los Angeles
     
    Hilton Los Angeles/Universal City
    3,630 reviews
    #54 of 351 hotels in Los Angeles
     
    The Garland
    2,993 reviews
    #13 of 351 hotels in Los Angeles
     
    BLVD Hotel & Spa
    385 reviews
    #89 of 351 hotels in Los Angeles
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (1,614)
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    1 - 5 of 1,492 reviews

    Reviewed 2 days ago

    We stayed at the Sheraton Universal City resort for 3 nights in mid-July for the convenient location next to Universal Studios. It was one of the worst hotel experiences we've ever had. The wait for the lift was consistently over 5 minutes. The hammering was...More

    Thank bailey w
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

    Dear bailey w, your experience is certainly not the norm and we would like to extend an apology for the missed experience as we could have done better. We are known for extending caring attentive service , and are disheartened that you did not receive...More

    Hotel's Favourite
    Reviewed 12 March 2017

    This is a great hotel - located next to Universal Studios! We have stayed here before and were happy to return and stay again. When we are traveling somewhere for a reason (Universal Studios), we want to stay close so it is easy and quick...More

    1  Thank BeachBumDFW
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 22 March 2017

    Dear BeachBumDFW, we are thrilled you had a great visist ! The lounge indeed is a great place to enjoy some delicious food and the service is so caring and attentive. Please keep us in mind if your travels bring yoi back to Univesal City...More

    Reviewed 2 days ago via mobile

    Please be aware that there was no water 12-4 am guests were not notified prior to arrival. My room was changed two times after waiting from 2pm. At 7 pm they told us we had no room because the cleaning was still not done. Our...More

    1  Thank mgugli1
    Reviewed 2 days ago via mobile

    We spent two night at this location. The location is outstanding. Walk to universal one direction or head to the metro the other and catch it to several destinations including Hollywood blvd. The hotel was being renovated so lots of things going on, noisy, the...More

    Thank Bill C
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

    Dear Bill, we apologize the circumstances of the renovation created an issue. We understand how the process can be difficult at times, however we do all we can to assure our valued guests are comfortable and happy during their stay. We apptrecite yoru feedback and...More

    Reviewed 4 days ago

    The customer service that we received at the Sheraton Universal Hotel ranged from absolutely outstanding (Drew - front desk, Dai & Chizuru - concierge, evening staff - Club Lounge) to pretty poor at best (morning staff - Club Lounge, a lady on the front desk...More

    Thank vicriches
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 days ago

    Dear vicriches, your experience should be consistent across the board, and you deserve the very best we have to offer. We apologize for any lapse and we will indeed share your insights with the teams and management involved . We hope to have a chance...More

    Loews Hollywood Hotel
    3,596 reviews
    #19 of 351 hotels in Los Angeles
     
    Hilton Los Angeles/Universal City
    3,630 reviews
    #54 of 351 hotels in Los Angeles
     
    The Garland
    2,993 reviews
    #13 of 351 hotels in Los Angeles
     
    BLVD Hotel & Spa
    385 reviews
    #89 of 351 hotels in Los Angeles
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$ 256 - US$ 379 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Expedia, Hotels.com, Hotwire, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
    Add Photo Photos
    Traveller (470)
    Room & Suite (271)
    Pool & Beach (76)
    Dining (70)
    Hotel & Grounds (422)
    Bathroom (40)
    Business Centre & Event Rooms (9)
    Family and Play Areas (2)
    Nearby
    Hilton Los Angeles/Universal City
    3,630 reviews
    .23 km away
     
    The Garland
    2,993 reviews
    1.22 km away
     
    Loews Hollywood Hotel
    3,596 reviews
    4.30 km away
     
    BLVD Hotel & Spa
    385 reviews
    .50 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    MamaBellaLuca
    19 April 2017|
    AnswerShow all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Kathryn T
    20 February 2017|
    Answer
    Response from Sheratonmanager001 | Property representative |
    Thank you for your question, the hotel will still be in the midst of renovations during that time. If you have any further concerns it is best to call directly and speak to a front desk manager. Service manager for... More
    0
    Votes
    Milehikrs
    5 February 2017|
    AnswerShow all 2 answers
    Response from Sheratonmanager001 | Property representative |
    Hello , we have a few different options of transportation one being a taxi or the concierge is can provide different shuttle services for you as well please call the hotel directly at 818-980-1212 when asked to be connected... More
    1
    Vote
    Room Tips
    "To get a good room: go to the hilton next door or other hotel in the area."
    Read review
    "Take a room facing Universal Studio as the other side is bit noisy for freeway traffic."
    Read review
    "Of course the renovated rooms are nicer; but stay at the Hilton next door which isn't under construction."
    Read review
    "Rooms on lower level have walkout to the pool."
    Read review
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