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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,553 Reviews from our TripAdvisor Community

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Showing 1,436: English reviews
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Dallas, Texas
Reviewed yesterday NEW

My nieces (15 and 16) and myself stayed here for Spring Break to visit Universal Studios Hollywood. I will start off by saying our stay was enjoyable. The front desk and concierge were always helpful. The hotel staff always greeted us with a smile and were engaging. The hotel is about a 5-10 minute walk to the park and they...

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Helpful?
Thank mterry1981
Sun City, California
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

If you are going to Universal Studios there is not a better location than the Sheraton. We used the free shuttle to go to and from the park and were very pleased with that also. The hotel is a little dated but remodeling going on right now. We never saw the construction so it did not bother us at all....

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Helpful?
Thank James B
About Hotel's Favourite Review
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear James B, I am very glad that the location and amenity's worked for you! We appreciate the feedback on the outlet and the excellent service. Receiving great service, especially when traveling is just so important. I am happy you felt connected to the Sheraton Team and comfortable in your room. We look forward to being of service again very...

Reviewed 2 days ago NEW

We stayed at the hotel from March 12 - 16, 2017. We have two boys 6 and 8 at the time of our trip. I don't know what to say about this location. The managers are very nice and try their best, however, the product they have to work with is very poor. We knew there was construction, so we...

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Helpful?
Thank Jaspinder B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jaspinder B, we are very sorry that you experience was marred. We do highly appreciate your feedback in in regards to the team whom assisted you and that too will be shared wit the Sheraton Team along with your room concerns. Feedback such as yours help us be aware of areas that may need extra attention. We do hope...

Aurora, Colorado
Reviewed 1 week ago NEW

It's so hard to know what to say. We usually enjoy Sheratons, but this one was a disappointment. We were given a choice between an old room, and a renovated one; we looked at both, but chose the renovated one because it was closer to the pool. After one night, we realized the older room was more comfortable. The renovations...

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Helpful?
Thank Milehikrs
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Milehikrs, we understand your concerns and certainly apologize for the missed experience, there is a lot going on with the renovations.... However with that said we take the steps necessary to assure minimal impact to our valued guests , such as yourself . Thank you kindly for your insights and we hope to have the opportunity to regain you...

Los Angeles, California
Reviewed 1 week ago NEW

Well in days gone by maybe. but still this hotel has a great layout and Hollywood feel - I've stayed here 5x in 6 years and each time it has delighted - with pool side rooms or high rise views - there is something for everyone - breakfast by the pool highly recommended. for Business travellers there are 4 fantastic...

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Helpful?
Thank Shaun-10x
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Shaun-10x, it is great that your visit was a success and we appreciate all the feedback! The hotel is indeed ideal for business travelers and like you mentioned , we offer many great areas to conduct work in. We are glad that you are a repeat guest and look forward to being of service again very soon! Thank you...

Bismarck, North Dakota
Reviewed 1 week ago

Checked out on a Thursday and dropped off two bags of laundry to have them returned when I checked back in on Monday. When I returned, they had lost one half of one bag and the entirety of the other. I called Monday night with no explanation, called back Tuesday night with no explanation. I called back again and they...

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Helpful?
Thank Jladuke
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jladuke, on behalf of the hotel I am sorry for the situation you experienced during your last stay. You are a valued repeat guest and we hope to have the opportunity to regain your confidence during your next visit and thank you for your candid feedback.

Brisbane
Reviewed 1 week ago

We stayed here for 3 nights and had a fantastic time. Staff were always friendly and helpful. We had a club level room which was a bit dated but the room was clean, comfortable and the bed was lovely to sleep in after a very busy day. Breakfast in the club floor longe (floor 9) was great and the staff...

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Helpful?
Thank eeyoreBrisbane
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear eeyoreBrisbane, thank you for your feedback ! We are happy you thoroughly enjoyed the visit , and yes , our renovation are in place and we do all we can to assure our guest are comfortable. We hope top be of service again soon if your travels bring you back this way !

Wallingford, Connecticut
Reviewed 1 week ago

Our stay at the Sheraton Universal was good, it's within walking distance to Universal Studios which was nice to experience. The hotel is under construction which makes it busy and at times noisy. The staff was great.

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Thank Mike H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mike H, we arer glad you felt connect to the Sheraton team, we are very big on extending caring service and we hope to be of service agin soon!

Redlands
Reviewed 1 week ago

Despite the renovations, this hotel was well worth it if you've got the extra cash. It's a fast 10 minute walk to the 'Skywalk' of Universal Studios where all the restaurants and shops are. The bar and desk staff were helpful, courteous and polite. Rooms were clean and comfy. We didn't venture to the pool but it looked inviting. My...

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Helpful?
Thank 742melindac
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear 742melindac, we are glad that you enjoyed the hotel, staff and the convenience. Convenience is super important when traveling and we do have the attractions very close by to the hotel which is so nice! We hope that your travels bring you back very soon, thank you so much fir your time and feedback.

North Tonawanda, New York
Reviewed 1 week ago

You do get what you pay for in location at this hotel if you are traveling to Universal Hollywood. However, the quality is more mid-range than what the price suggests. It was nice having Starbucks coffee in the rooms, but the soundproofing between suites was horrendous. Our next door neighbors had several very enthusiastic children who would run around and...

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Helpful?
Thank BradMindy620
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

BradMindy620, it is definitely concerning that your visit did not meet expectations. We do appreciate your feedback and share it with the managers involved and it would be great to have a chance to regain your confidence in the Sheraton Universal. We are going through a renovations process and excited to showcase our new product in the near future. If...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: ₹ 16,297 - ₹ 25,424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the side of 809 give you a pool view and if possible, book a floor about 5 or higher because the view will be amazing.”
 of 5 bubbles mterry1981, 28 Mar 2017 | Read review
“if you have more than two people in your party, do not get the new rooms, they are Micro Rooms at best.”
 of 5 bubbles jaspinderb, 27 Mar 2017 | Read review
“near the pool”
 of 5 bubbles Shaun-10x, 22 Mar 2017 | Read review
“Try to get a room that is not at this hotel”
 of 5 bubbles Jladuke, 21 Mar 2017 | Read review
“Club level well worth the money”
 of 5 bubbles fcrane35, 19 Mar 2017 | Read review
5 of 5