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Sheraton Universal Hotel

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Traveller (24)
Room & Suite (63)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent23%
  • Very good36%
  • Average18%
  • Poor10%
  • Terrible13%
GreenLeaders GreenPartner
The Sheraton Universal has just completed a $25 million renovation. The extensive renovation encompassed a complete refurbishment of the hotel’s 461 guest rooms and suites in order to create a modern, sleek, minimalist ambiance in a soft warm palette encompassing camel tones with touches of yellow and gray. Additionally, the lobby was completely renovated with new furnishings in shades of gray, purple, camel, and orange. The California’s Restaurant had a redo of its floor and wall coverings as well as fabrics. The excitement of Southern California awaits you at Sheraton Universal Hotel, where we roll out the red carpet to make you feel at home. Situated next to Universal Studios Hollywood, our hotel plays host to musicians, actors and other entertainment industry stars; the Hollywood Bowl is just two miles away, and downtown Los Angeles is within easy reach via the Red Line Subway. Sample flavorful dishes at California's, our on-site restaurant, a vodka cocktail at In the Mix.
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Wheelchair Access
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS
Hotel links
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Special Offer:Book Early & Save in TX!
Hotel deals
Location
Full view
99Great for walkers
Grade: 99 out of 100
127Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Reviews (39)
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38 results
Traveller rating
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13
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Traveller type
Time of year
LanguageEnglish
9
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All reviews city walk check in was easy light switches parking garage checking out stayed here for nights would stay here again nice hotel lounge concierge amenities shuttle uber internet hollywood
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1 - 5 of 38 reviews
Reviewed 2 days ago via mobile

Really liked this hotel, my visit was only 3 nights ( way too brief). 7-10 minute walk to Universal Studios or you can get shuttle ( although during my stay, due to construction work in parking area, shuttle couldn’t access Hotel ). Hotel is clean...More

Thank PatW3030
Hotel's Favourite
Reviewed 22 October 2018 via mobile

We stayed in this hotel as it is handy for Universal Studios. It is very plush in design right through from the lobby and bar area to the rooms. We had a double Queen room and it was very large. It was fantastic and exceeded...More

Thank mydiam0nd
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 November 2018

Dear Guest , thank you for your feedback ,and its wonderful that your thoroughly enjoyed your stay ! We will share all the feedback with the teams involved to help create the best experience for our valued guests, such as yourself! We hope to be...More

Reviewed 3 days ago via mobile

This place is awful. You can hear the doors slam up and down the hallway all night; they rattle your bedframe too which is a bonus. The pillows are very thin and lumpy; I had a terrible night’s sleep all week and my neck is...More

Thank JamieLynn2158
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 days ago

Dear Guest , your experience is upsetting and certainly an exception, not the rule . We understand you concerns and apologize for the missed opportunity. Thank you for your detailed feedback and please trust that your comments are shared with the Managers involved. We do...More

Reviewed 3 days ago

Stayed her for 2 nights with my wife for our Trip to Universal. The Hotel was very modern and had a fancy feel to it and would not be good for children. The room was very nice with a large comfy king bed. Our room...More

Thank Aaron K
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 days ago

Dear Guest, we appreciate your feedback and are saddened that you felt it was not a good fi t in certain areas . We will review you comment and are always open to ways we can improve experiences. We do hope to have the opportunity...More

Reviewed 6 days ago via mobile

Did not expect to have this kind of poor experience in Sheraton. First, was bumped off from one associate to another whom seem troubled trying to find a prepaid reservation. Certainly no warm welcome there. Went to the room and found a bottle of water...More

Thank QQTan
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 5 days ago

Dear Guest , your experience is disheartening and we certainly apologize for the missed experience. Your insights are indeed reviewed with the teams involved allowing us to identify and correct the concerns .If you possibly find your travels bringing you back this way, please feel...More

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Questions & Answers
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2018TruthfulReviewer
12 August 2018|
AnswerShow all 7 answers
Response from brownspeeddog | Reviewed this property |
Book on line...we used attraction tickets direct (we are Uk based )and have found them to be excellent! Print at home before you go. If you book online - automatic access to Harry Potter world is included (and well worth... More
2
Votes
Luv2Smitty
15 February 2018|
AnswerShow all 9 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
2
Votes
Joanne H
31 December 2017|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Room Tips
"get a City view"
aaronk986
3 days ago
Read review
"Pool rooms are quieter and away from wedding festivities area (no city view)"
christenaw2017
1 week ago
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"Pool side room that we had - 2 queen beds - barely any room to move around the beds!"
Taynemmsmama
2 weeks ago
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"guess all the rooms should be ok, i am a SPG platinum member so i got an upgrade to a nice room with view..."
AraB116
31 Oct 2018
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PRICE RANGE
US$ 226 - US$ 378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton universal hotelsheraton los angeleslos angeles sheraton
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
461
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