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Sheraton Universal Hotel

Booking.comUS$ 286*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Universal Hotel
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1,584 Reviews from our TripAdvisor Community

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Showing 1,464: English reviews
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Fresno, California
Reviewed 2 days ago NEW

We checked in on a Sunday and stayed one night at this hotel. We reserved 2 rooms and they were able to get us adjoining rooms on the first floor with access to the pool through the back sliding doors. The staff was wonderful and even called to ask if everything was sufficient once we got in the room. The...

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Helpful?
Thank Jennifer A
Brisbane, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Very friendly staff on our entrance to check in. Helpful and Informative. The room was renovated and hey have done a fantastic job. Very comfortable bed with the most Lucius pillows!!! Great view of he hills and universal. We were very impressed with the presentation and cleanliness of the room. All staff were great and smiling. We uber around most...

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Helpful?
1Thank Nenno14
About Hotel's Favourite Review
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

We are thrilled you enjoyed your stay and felt the team was helpful and informative. We are all about extending excellent service and are glad happy you felt comfortable and happy! Please keep us in mind for future stays !!

Reviewed 6 days ago NEW

We checked in on Friday afternoon, The staff was very good, very accommodating , however, the Hotel is under construction and the quality of construction in the rooms supposedly finished was substandard. The bathroom looked like a 7 year old caulked the tiles, the desk was missing outlets, Actual square spaces missing outlets.. Bulbs not working in the shower etc.....

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Helpful?
Thank Richard R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Richard, thank you very much for your feedback following your recent visit. We understand your concerns regarding the circumstances of your visit as we certainly could have done better in areas that you mentioned. I do apologize sincerely for the lapse. Please trust that your comments are shared with the directors involved to look into where the breakdown have...

Wichita, Kansas
Reviewed 1 week ago NEWvia mobile

First let me say we are platinum members. This was our second time coming to this hotel. We booked using points and asked for a suite upgrade. We arrived and greeted warmly. The hotel is being remodeled and we were told that loud noises start at 730am. There would be no water 11am to 5pm. No where on their site...

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Helpful?
1Thank Charlies1600
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Charlies, we are certainly disappointed to see your visit was marred and felt uncared for . Our management team does all they can to assist in many situations to assure our guests are comfortable and happy. I understand your concerns and it would be our hope to able to regain your confidence during a possible future stay.

Reviewed 1 week ago

We stayed two nights here. During our stay, the bed wasn't made up when we return. FYI, we were gone for 9 hrs. At night, another guest was trying to check-in to my room. I was shocked, I was about to take a shower. I immediately called the front desk and front desk lady apologized. Instead of housekeeping service they...

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Helpful?
Thank Helena K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Helena, there is no excuse for you to not recieve the very best service and comfort we have . It is disheartening that your visit was marred and this will indeed be shared with the management involved. We understand your apprehension about possibly giving us another try , however we will keep that door open as to show you...

West Vancouver, Canada
Reviewed 1 week ago

Our room was a newly renovated room - very nice, clean and modern. Unfortunately the hotel is under renovations so is a bit dirty outside. The pool was nice but no bar service the afternoon we were there. Great shuttle to Universal Studios. We found the hotel to be very quiet.

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Helpful?
Thank WVDundarave
San Jose, California
Reviewed 1 week ago via mobile

We stayed at the Hilton in Universal City so we could go to Universal Studios. The hotel was under construction so not the best stay. Pool Area needs a compete overhaul (pool itself was very dated). They did note on their website that the hotel was under construction so we were aware before our arrival. Don't expect a nice hotel...

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Helpful?
Thank paipai456789
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Thank you for your message, we appreciate your feedback , however not sure if you stayed at the hotel adjacent to us . We are always happy to help with concerns when guests are on property to assure their visit is the best it can be. Thank you again for your time and feedback

Sydney, Australia
Reviewed 2 weeks ago

Renovations were taking place, we understand that there would be interruptions however workers started walking around at 5:30am the level above our room. Very thin walls, clearly hear conversations in the adjoining room. Beds are not comfortable.

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Helpful?
1Thank atblox
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear atblox , it is certainly troubling to hear that your visit was marred due to the renovation concerns. We will share your feedback with the managers and involved. It is always our goal to do all we can to assure guests have a comfortable visit and it is disheartening that your visit was not that. We hope to have...

Reviewed 3 weeks ago via mobile

The location of this hotel for a trip to universal Hollywood is fantastic. Pool area was clean and children enjoyed swimming. Included breakfast was good, but food in general overly fussy and overpriced. However, we had the most awful nights sleep in this hotel. Air conditioning was so loud you could hear it through the walls from other rooms! When...

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Helpful?
Thank H489EZsarahm
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

H489EZsarahm, we are geld you enjoyed aspects of you stay and location, however troubled that you faced challenges . We will certainly pass them on to the Directors involved as we are highly focused on creating great memory's for our valued guests, such as yourself. Thank you again and we hope to have the chance to regain your trust in...

Auckland, New Zealand
Reviewed 3 weeks ago

The Sheraton Universal needs some MANAGEMENT. We checked in, which was ok, and bypassed all the construction to our room, which was at the end of a long corridor on the 4th Floor. The room was rather tiny, with two double beds. The bathroom had a bath/shower and a toilet which was also ok. We noticed on the main window...

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Helpful?
Thank Tim E
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Tim E , you expedience is certainly contrary to the expectation we set for our valued guests. It is troubling that your visit was marred . Your feedback is crucial and will be shared with the management involved. We know how our guests look forward to their visits with us and we are focused on extending caring service and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: ₹ 15,700 - ₹ 25,367 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on lower level have walkout to the pool.”
JenniferA61, 24 May 2017 | Read review
“choose a room several floors below the 21st floor party room or you will hate them.”
X6461NWrichardr, 20 May 2017 | Read review
“Our room was on the level below the lobby just down the hall from the restaurant - very quiet”
WVDundarave, 16 May 2017 | Read review
“The higher you go the better view of the Valley (floors 18 are the best)”
time720, 3 May 2017 | Read review
“select lanai room”
J3209JTjohnm, 26 Apr 2017 | Read review
5 of 5
Booking.com
US$ 286* /night
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TripAdvisorUS$ 286
HotelQuicklyUS$ 355
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Prices are for 1 room, 2 adults
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