We got Boucher to stay from United due to delayed on United flights. Agent was very nice and attentive to check in and gave us connecting room for convenience which was great. But room was very dark, very old, everything is dated. Smelled like musty old building. Then we found burn mark on bed cover, and other bed has dog hair on sheets. I travel a lot and I am not a kind of person to put trouble-making photo. This is actually happened to our room today. So we quickly packed up and moved to next door Hyatt Place, which was much nicer room , bright, large windows, high ceiling with views. Upon leaving the Sonesta hotel, hotel staff seemed very concerned about dog hair on the sheets. But this is not the standard hygine we can handle and I would not stay here. There's sort of restaurant but it is very limited. You might be better off ordering Ubereats.…
We were visiting in the LA area and had a morning flight. The check in was easy and fast. The room was clean, had a good bed and had a comfortable nights sleep. The shuttle dropped us off at the airport. It was a good uneventful stay!
After getting bumped from a flight, we were given a new flight and a hotel voucher for the Sonesta LAX Airport since our connecting flight would be the next morning. We got in at midnight from an East Coast flight, exhausted, and found the shuttle to Sonesta. Once we arrived and went to the desk with our voucher, we were met with a rude, "We don't have any rooms, and we don't take American's vouchers anyway." I asked if any of their affiliated hotels might have rooms, she acted very put out and said, "No, I've already talked to them and they are all full." I asked her if she had any suggestions for us, since we had no car and nowhere to go, and she just said no and turned around and walked away. My husband started making calls, and a very kind lady at the Sheraton Gateway saved the night by telling us that they had a room and she would call and get our voucher changed over to their hotel, and to hop on the shuttle and come on over. When we got there they had a key ready for us - that was serious service.…
DO NOT BOOK HERE! I prepaid 169$ for my room thru Alaska Airlines for points. They insisted on a credit card for incidentals then charged that card an extra 85.00$ for the room. No were on my receipt do I see that I agreed to that. This was NOT a 300$ room. PLUS, there shuttle was so full we had to take an Uber as to not be late for our international flight! Everyone was rude, from front desk check in to now, trying to get my money back. I will be reporting them! Crooks!!!
I had some issues with my car while I was staying at the Sonesta, and both valet workers Jesse and Jonathan were incredibly helpful! They made phone calls for me on their personal phones and connected me to get the help that I needed. The hotel in general was very clean and every employee I talked to was very helpful and kind! I will absolutely stay here again when I need a place to stay in Los Angeles!
Sonesta I stayed in this hotel three nights the customer service was excellent the hotel was nice and clean employees were very friendly Especially the front desk TATI She was very friendly and kind and she give me Guide book Explain to me the good places to go visit Los Angeles….
Made a paid reservation via travel agency 1 month in advance. Upon arriving they didn't accept a cash deposit. Credit card only. I even offered to pay $1,000 deposit, but it was turned down. They immediately cancelled my room and refunded the travel agency. After traveling 16 hours by plane, I had nowhere to go. Thanks Sonesta for this lovely experience.
The two drivers that assisted me with the wheelchair did it in a such respectful and caring way. they also took care of my family with their bags . This is important because in other hotels or public places they make you feel that you are a bother. One driver called for a shuttle that had the lift and waited until the other shuttle arrived to assist me. You do not see that a lot. Great job Sonesta. Please say thanks to Javier and Agustin.
My stay is going great so far. Jose Santana, the manager, was a great help from the time I checked in at the front desk with my concerns and with every other query I had since. This is how customer service at any hotel should be. Great job, Jose, for making me feel like I mattered.
Rooms a little tired but ok . Food available and Starbucks next door . Flight delayed and they wouldn't allow any use of facilities for an hour or so while we waited . Poor form , no need to be petty as had stayed the night and it wasn't particularly cheap or lavish .