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La Quinta Inn & Suites LAX

1,622 reviews
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Traveller (206)
Room & Suite (234)
Dining (48)
Overview
  • Excellent17%
  • Very good44%
  • Average23%
  • Poor10%
  • Terrible6%
Travellers talk about
“taco bell”(56 reviews)
“free breakfast”(82 reviews)
Free Wifi
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.0 Star Hotel
All hotel details
Offers from La Quinta Inn & Suites LAX
Special Offer: Save up to 20%
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,622)Write a Review
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All reviewstaco bellclose to the airportfree breakfastmanhattan beachyogurtfree airport shuttleother hotelsrental caran overnight stayone night staybed was comfortableairport hotelhour flightcoffee makerlaxlqcentury
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11 - 15 of 1,345 reviews
Reviewed 2 weeks ago

Poor managerial (off shift) customer service. Placed on hold in excess of 40 min. Manager floating around the hotel doing nothing for the customer service. Talked to the night manager and he just blew me offMore

Review collected in partnership with La Quinta
Thank Rick R
Response from LQ Customer Car... T, other at La Quinta Inn & Suites LAXResponded 2 weeks ago

Rick, Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short, we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience...More

Reviewed 3 weeks ago via mobile

We stayed in this hotel for one night as a stopover between Brisbane and London. It was totally adequate for a airport hotel. A shuttle bus was provided to and from the airport which left every 30 minutes. We arrived really early for check in...More

Thank AndyC0108
Response from LQ Customer Car... T, other at La Quinta Inn & Suites LAXResponded 2 weeks ago

Andy, We sincerely appreciate the constructive feedback and are happy to hear that your stay was enjoyable overall. We hope to see you again soon! Sincerely, Danielle LQ Customer Care

Reviewed 3 weeks ago

I'll make it short and sweet, when I got there at 1:30am the TV didn't work, the AC didn't work, and the bed was hard and uncomfortable. The plugs in the wall were all worn out and my phone charger wouldn't stay in it. The...More

Review collected in partnership with La Quinta
Thank John Z
Response from LQ Customer Car... T, other at La Quinta Inn & Suites LAXResponded 3 weeks ago

John, Thank you for taking the time to write a review of your stay. The issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you and have shared your comments with our management staff to ensure the issues are addressed...More

Reviewed 3 weeks ago

Waited an hour for airport shuttle, while watching other hotel shuttles go by multiple times. Driver did not assist us at all to get bags into shuttle. Hotel is dog friendly, but be advised there is a lack of grass for dogs to potty on....More

Review collected in partnership with La Quinta
Thank 355kristin713
Response from LQ Customer Car... T, other at La Quinta Inn & Suites LAXResponded 3 weeks ago

Kristen, Thanks for taking the time to write your review, as we appreciate the feedback. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have...More

Reviewed 3 weeks ago

Hotel met our needs of an over night stay, breakfast, shuttle to and from airport and extended long term parking. Staff was very courteous, efficient and helpful. Waiting for shuttle service back to hotel was lengthy, after a four hour flight. Just over 30 minutes.

Review collected in partnership with La Quinta
Thank marjories631
Response from LQ Customer Car... T, other at La Quinta Inn & Suites LAXResponded 3 weeks ago

Dear Valued Guest, We sincerely appreciate the lovely compliments you've expressed. Our staff will be delighted to hear this greatly deserved praise. Please come visit us again soon! Sincerely, Danielle LQ Customer Care

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Breakfast included
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Multilingual Staff
Conference Facilities
Laundry Service
Banquet Room
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Outdoor pool
Pool
Bar/Lounge
Details
Price range
US$ 124 - US$ 213 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 124 - US$ 213 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (206)
Room & Suite (234)
Dining (48)
Pool & Beach (20)
Amenities (21)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
breicherca
21 January 2018|
Answer
Response from Bilbo03 | Reviewed this property |
You need to call the hotel to let them know you need pick up. To meet the shuttle you have to go to the curb outside the terminal. There are different colors for different shuttles, find the one for hotel shuttles. They run... More
0
Votes
breicherca
21 January 2018|
AnswerShow all 3 answers
Response from Dot13 | Reviewed this property |
The shuttles run constantly between lax and the hotel. Just go to the ground transportation area to the center island and wait under the green sign.
0
Votes
G_facebook_review
2 January 2018|
Answer
Response from djk1951 |
Yes
0
Votes
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Room Tips
"Holiday Inn Express"
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"Try and get a room facing the airport (south) so you can watch planes!"
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"If the prices remain the same and the room is upgraded, it will be of greater value."
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"Rooms on the side where the flights take off are great"
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