Revisited the hotel, still great. Love the mall area. Staff and service is great all around. The Starbucks inside the hotel is wonderful. Wonderful room, amazing beds, great TV (with Netflix and free Showtime), airco, safe, fridge, nice bathroom. There is both an outside and inside pool, quite nice. Only negatives for me were the view from the room (overlooking a roof) and the car parking charge of $23 a day/night. Also, there should be (more) rooms with two beds.
Sitting in the M Club Lounge during evening hors devours. One person working the lounge. Comes in every 30 minutes if at all. Food replenishment is slow and it’s almost impossible to order an alcoholic beverage. I had to go to the lobby bar to order. This lounge needs more attention to detail!
Nice visit, have been coming here to this hotel since 2006 with work. Great hotel, M lounge and staff are wonderful, Matthew at the concierge, front desk and valet, helpful always. Restaurant was good, and the fitness center had everything. Check out was fast. Check in was fast and receipt right to my email.
The Marriott at the Warner Center at Woodland Hills is a nice hotel. I have stayed here several times and the experiences have been good for the most part. I appreciate the cleanliness and the helpfulness of the hotel staff. The housekeeping does a good job as well. The parking ramp is plentiful with spots. This hotel has a better fitness center than most hotels with a variety of weight lifting and cardio machines. The restaurant is overpriced for a hotel and their food has gone down hill. The used give out free water bottles, but now put water bottles in the room and charge $3.50 each for them. I found this out when I payed my room bill so be aware.
I had two rooms: one checking in on a Thursday, the other checking in the next day. We were in for a convention, so choices of rooms weren't guaranteed. Friday morning, I went to the desk and asked Christine for help getting the rooms as close as possible to each other. She was sweet and gracious, and she got me a room just across the hall. It made everything for our stay so much easier. We really appreciate your help and your kind demeanor. Thank you, Christine! :) <3
All round this hotel has fabulous staff. The check in are amazing and I’m sure they get great reviews every day. Today I would like to bring attention to the housekeeping staff. In particular Monica. As I was leaving my room she said ‘thank you for coming. Have a great day!’ It contributed to the all round warmth and sense of well being this hotel creates. Most hotels the housekeeping are busy talking amongst themselves. But here, even the housekeeping staff are customer focused and create a great ambience. Thank you Monica!
My husband and I stood at this hotel for a quick getaway as we are in the process of moving , we are in a smaller space w 3 kids. We live about 35 minutes away, needed some quality alone time and this was PERFECT ! The jacuzzi was amazing , indoor outdoor pool is a must in this heat. The bar and food on site was also good !! You don’t have to leave the hotel for anything !Dont miss the fire pit at night. The room, the staff, the hotel itself valet, managers, cleaning crew… ALL so welcoming and friendly. But what stuck out to me the most and made our STAY MAGICAL was the friendly manager that greeted me when I got there SAMANTHA, She was the one who really set the tone. She was so friendly, sweet and welcoming, answered all of my questions and recommended I try everything they had on site , AND IM SO GLAD WE listened to her. We really got a chance to just relax .We also met a friendly staff member at breakfast named DORA. These two ladies just made us feel so at home and Taken care of . THANK you ladies. There was also a young man there who went out of his way to find us a remote and change the channel so we can watch the dodger game! Im telling you the serviceeeee 😊 amazing. My husband and I will be staying here again really soon and hope to see you guys again. We cannot stop telling our friends and family about this hidden gem. Thank you marriott for the amazing service staff !…
I’ve been coming here for years for business. The front desk from Samantha to the bell hop to manager Bobby to Jonathan snd solves yet at the bar and Jonathan g at the lounge I’ve never felt more appreciated and assisted and protected. They genuinely care about you and your experience and they make sure that you don’t feel alone while traveling. And all the hotels from all the business trip this is the place to go when you want to feel at home like people cherish you and are willing to go above and beyond for you any day
I was charged for parking and can’t seem to get the charge resolved. I’ve called, emailed and spoke to them while i was at the hotel. Still no resolution. The stay was enjoyable, but is being tainted by no resolution to an issue. I have a screenshot of chatting with the hotel while on-site and sent it to them, still no refund.
Wonderful service from start to finish. We arrived early & our rooms were ready for us. The front desk staff was so helpful, providing us with maps of the area and even gave my coworker her sunscreen until she was able to get her own! Our rooms were clean and the beds comfortable. The food at the hotel was lovely & the bar staff was quick and efficient. We lived the patio & pool area & there were plenty of shaded and sunny areas. We were even able to do an evening swim (they kept the pool open later for us which was very much appreciated!!) I am looking forward to my next visit to the area and the hotel.