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Stay on a consulting tip. Neighborhood may not be considered safe -- two security guards at the entrance and parking lot.
Room was a bit worn, cleanliness was suspect. Free breakfast was adequate. Would be nice if coffee and tea available all day. No ice...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 5 December 2015
Thank you for taking the time to leave us feedback during your business trip. We are very sorry to hear that the overall hotel condition and location was not up to your expectations. Our goal is to make everyone’s stay special and this...More
One of the stand outs with this hotel was how friendly and helpful the employees were. Someone that seemed to be a manager stood near the desk in the morning looking for someone to help and offering great service. Their business center worked well too....More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 9 December 2015
Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our staff to be friendly and helpful. However, we regret that your overall experience was not 100% satisfactory....More
Holiday inn express is usually my go to hotel, but this one did not satisfy as expected. The bed was so hard I suffered from a sore back each morning we got up. If you are built like a 2x4 these beds are for you....More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 9 November 2015
Thank you for submitting your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not...More
I had to spend a night here and it was a very clean room and the staff was nice the security guards are great guys had a few conversations with one of them. The breakfast was good and the place had an overall good feeling...More
I spend 2 night in this hotel with my family, rooms are clean same bathrooms,
tv not working, front desk knows, but they don't send no body to fix the tv, i try to go with my kids to swimming pool, and the was big...More
Thank Pawel W
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 22 August 2015
Dear Paul W,
Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept my sincerest apologies for the unsatisfactory service you received from the staff. Rest assured that all your comments will be looked into and...More
US$ 181 - US$ 274 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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