Crowne Plaza Lo Angeles Harbor Hotel
601 S Palos Verdes St San Pedro, Los Angeles, CA 90731-3329
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Lo Angeles Harbor Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#147 of 408 in Los Angeles
Location
Cleanliness
Service
Value
Welcome to The Gem of San Pedro! In this Los Angeles seaport town, you can enjoy cultural attractions, thriving businesses and a great coastal climate year-round. Recently renovated in cool hues with pops of color, our property is the place to stay! At the Crowne Plaza(R) Los Angeles Harbor hotel you are near the Port of Los Angeles, USS IOWA Battleship and Long Beach Convention Center. With almost 17,000 sq. ft. of flexible meeting space, our hotel is a great location for business and social events. We also have a Business Center, dedicated Crowne Meetings Director and Daily Meeting Debriefs, making us "The Place to Meet." Our hotel is within minutes of the Aquarium of the Pacific, Long Beach Convention Center, Terrace Theater, cruise and ferry terminals, historic Fort MacArthur and the HMS Queen Mary. You can play a round of golf at the nearby Trump National Golf Club or hop a ferry to Catalina Island for the day or weekend visit to Crafted at POLA. For a relaxing evening, spend time at the San Pedro Gateway, watch the dancing waters and light show of the Fanfare Fountain. Masters of the art of hospitality, our friendly staff will make sure your stay is excellent. You can start your day with a Guaranteed Wake-Up Call and enjoy our outdoor pool with peak-a-boo views of the harbor, fitness center and Blu Restaurant and Lounge. Make your reservations today!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Car park
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Mid-range
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
20Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
601 S Palos Verdes St San Pedro, Los Angeles, CA 90731-3329
Getting there
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829Reviews37Q+A100Room tips
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Have been staying here since 2015. At that time, they had the park and sail room rates. But even now, still better and cheaper to leave your car here, and pay the nominal fee for the shuttle to the pier. They are renovating the property and the room we had was very nice. Didn't eat at the restaurant this time due to having sleeve surgery and can't really eat alot. But I will definitely come back again when I cruise again.
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
By 2050, there will be more plastic in oceans than fish. Single-use plastic shampoo and conditioner bottles are terrible for the environment and completely unnecessary. I would love to see the Crowne Plaza shift to shampoo and conditioner dispensers in all hotels.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from IHG Service, Owner at Crowne Plaza Lo Angeles Harbor Hotel
Responded 3 weeks ago
Hello Sawadee28, We are very interested in your opinion about your stay with us on our property. We need insights like yours to improve our quality and constantly aim higher for our guests' enjoyment. I have taken the issues you encountered to our management for appropriate action. I apologize for the shortcomings. Our local team is addressing all of them as we speak. Thank you for choosing us for this occasion. Hopefully, we will get to host you again! We just can't wait to show you the changes done. Alejandro G. Case Manager. IHGService.
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We've stayed two nights pre-cruise, last night and tonight. Our room was ready at 4pm, check-in was a breeze, and the girl at the front desk was super helpful. We're in a "Harbor View Deluxe King" on the 7th floor. The room is clean & quiet, comfortable bed, and a nice view. This hotel is exactly what I hoped it would be. We will be back!
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Date of stay: April 2022Trip type: Travelled
Room Tip: Deluxe Harbor View Room on a high floor.
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I booked two rooms for my family to stay the night before our cruise. We got to the hotel around 1 which I knew we wouldn’t be able to check in yet so we went to the pool. At about 3:45 I went to see if we could check in. Only one of our rooms was ready. Check in is at 4. The front desk women said it would be 45 more minutes. So we went to the room that was ready and waited. The housekeepers were in no hurry and she was casually talking on her cell phone. Around 4:45 she was finally done. I went to get the keys at the front. I was greeted by a front desk agent who was male with black hair. I believe his name was Armando. He was so extremely rude to me. I was asking why the second room rate was a higher price when they were exactly the same and not the price I was given when I booked. I asked to see an itemized receipt. He very rudely told me there was no receipt or itemized paper work to show me. He just kept telling me they put $100 hold. I told him I wanted to speak with the manager if he couldn’t tell me why it was more. So she called me 30 minutes later to tell me it was more because of parking. Ok why couldn’t he tell me that. That was all i was asking him. I told her he was very rude and we waited almost an hour past our check in for our room. She very coldly apologized. I work in a resort and a little bit of hospitality goes a long way. So we will not ever stay here again. Anything that was good was completely over shadowed by the bad.…
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from IHG Service, Owner at Crowne Plaza Lo Angeles Harbor Hotel
Responded 30 Apr 2022
Hi Sheenalkm, I am glad to have been a host to one of our valued guests. Thank you for choosing our Crowne Plaza hotel brand for this trip and for sharing your thoughts about your experience. Our goal has always been to provide our guests with the best hospitality service, but I'm sorry we missed the mark this time. I understand your dissatisfaction with the service received, and having to wait for the room to be available wasn't ideal. Trust that I have shared your thoughts with our Hotel team. I know they appreciate your thoughts, and I am confident they will take appropriate steps to address these issues. I've dropped a message via your inbox to talk about this more. I hope this incident doesn't stop you from choosing our IHG Hotels and Resorts for your future trips. Kind regards, Glaiza G. Case Manager IHGService
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The desk clerk at Check in told us all 10 and 11 O Clock Shuttles to the cruise ship were booked and we had to book at 9 or 8 O Clock. The Cruise ship did not begin boarding until 11am and the seven people in our party were not going to sit on the curb for three hours. We took our rooms and we found the toilet in our room did not flush. The tightening nut was stripped. How this was not identified by housekeeping was beyond me, We decided to have supper in the hotel resturant. The wait staff appeared indifferent and the food was mediocre. The next morning the Bell Captain Jim was on duty and he arranged for additional shuttle trips to the cruise ship and we were able to get on a 10:30 shuttle to the cruise ship. Thank you Jim.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Response from IHG Service, Owner at Crowne Plaza Lo Angeles Harbor Hotel
Responded 29 Apr 2022
Hello Greg J, Thank you for choosing to stay with us and for sharing your experience with the accommodation. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around, but I'm sorry to leave you dissatisfied because of the shuttle schedule, toilet and food not pleasing your appetite. We take feedback seriously and I have shared your comments with our hotel management to address this immediately and I am confident they will take steps so this doesn’t happen again. Your loyalty is exceptionally important to us and we hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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Recently I stayed for 7 days while working in the area. I was required to work midnights at work during my stay so I needed a quiet place to sleep during the day. On the 4th day I found a note slid under my door advising that the hotel would be executing a fire alarm test the next day. I contacted staff at the front desk and told them that this was unacceptable as I was working at night and had to sleep during the day. They promised me that it would be a short test and they could not reschedule it and also advised that the power to the hotel would be turned off for an entire hour the same day. The next day, after working all night I was woke up in my room with a siren, a flashing strobe light a constant prerecorded message that was extremely loud, advising me to open my door so staff could verify if the interior speaker and strobe was working in my room. I then had someone banging on my room door demanding I open it for inspection. This insane test went on for 2 1/2 hours. Needless to say I got very little sleep that day and had a horrible time at work that night trying to stay awake. I stay at hotels all the time with my work and this was the single worst experience I have EVER had. It is unconscionable to expect to rent a room to a paying guest and then perform tests like this !! NEVER EVER EVER will I stay at this hotel again. Any Hotel Manager / Owner that thinks that this is a reasonable way to treat paying guests out of their mind !! Buyer Beware - I did not even mention the day that the Air Conditioner would not work all day and then the next day, after they "fixed it" it would not shut off and I froze all day. The hotel is not maintained very well and has a lot of problems. If you decide to “roll the dice” and book a room, all I have to say is GOOD LUCK !…
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Date of stay: March 2022Trip type: Travelled
Rooms
Service
Sleep Quality
Helpful
Response from IHG Service, Owner at Crowne Plaza Lo Angeles Harbor Hotel
Responded 20 Apr 2022
Hi L8698HYdanr, Thank you for leaving feedback on your hotel experience. It's a pleasure to have you as our guest, and we appreciate you choosing the Crowne Plaza hotel brand for your business travel. We strive for our guests to have a great and satisfying stay, but I am sorry it didn't go well as I hoped it to be. I understand your dissatisfaction with the issues encountered during your stay, and I recognize you're hesitant to stay with us again. Trust that I have brought this to our Management's attention. I know they appreciate your thoughts, and I am confident they will take appropriate steps to address these issues. I know that this stay may not have been the best, but I am hopeful for another opportunity to welcome you back. Safe travels, Glaiza G. Case Manager IHGService
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The room was fine, everything one needed was taken care of. Clean, great harbor view, and good coffee. However, told around 10:30 am that water would be shut off for emergency works, and I was told by my wife while having breakfast at about 10:45 that I had better get back to the room if I wanted to have a shower. Had to leave half eaten breakfast (which was great by the way) and hightail it to room. Emergency situation occurred following day, which led me to believe that since works were being done in the building that it was construction rather than emergency shutdown. Anyway, we worked around it. What was disappointing though was that hotel couldn't consider paying for breakfast or picking up 3 day parking fee as sign of saying "sorry you had no water," and the brusque and eye-contact-avoiding front desk woman who assisted the very nice front desk guy didn't exactly seem approachable to ask for a compensation. So, very nice property, upgrading well except for water shut offs, good location, but could use a little management empathy regarding quid pro quo for having no water in middle of day for two days in a row.…
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Date of stay: April 2022
Helpful
Response from IHG Service, Owner at Crowne Plaza Lo Angeles Harbor Hotel
Responded 19 Apr 2022
Hi dibUK, Thank you for your stay in Crowne Plaza Lo Angeles Harbor. Our hotel is the best place to rest and maintain your self in contact with everyone and everything. I read your remarks and was surprised by what you described. I am sorry for the issues during your stay. I understand this is not what you expected from a quality chain like ours. I shared your comments with our local area managers and took action to avoid events like this in the future. I hope you allow us to serve you on your next trip. Regards, Oscar C. Case Manager IHG Service
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We stayed here for 5 nights. Upon arrival reception staff were friendly. They took a look at my passport and took a security deposit from me, which was given back about a week later. This hotel did have free complimentary Wi-Fi. When we arrived there were renovations going on in the middle of the reception area and this did not disrupt our stay in any way, you didn't hear any noise from them at any point. We were given a room on the 5th Floor. The ice machine was not working which was disappointing. There was security on the floor, which we later found out was because of passengers arriving at the port, and not because it was a covid floor which is what a fellow hotel guest said about us in the lift. The room itself was dated, it was nothing like the photos we saw. It was clean, but the curtains/nets did have stains on them. We had two queen beds that were comfy and we managed to get good sleep. The room was on a slight slant, it was like a little hill by the door, which was bizarre. The hotel did have a little shop inside but this wasn't open all the time, which is a shame really because it would have been convenient to go to. The one time we actually went there we got a couple of things and it came up to nearly $7 dollars for a chocolate bar and tub of noodles. You are definitely better going off to the shop just around the corner. I have to give it to the hotel staff though, they were helpful, friendly and if we needed anything they delivered it super quick, you cannot fault them for that. At the end of our stay, we left our luggage with the concierge who gave us a tag. When we came back there was nobody at the desk and the door to where our luggage was, it was open and anybody could have taken them.…
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Date of stay: February 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from IHG Service, Owner at Crowne Plaza Lo Angeles Harbor Hotel
Responded 4 Apr 2022
Hi lauracw30, Thank you for writing to us about Crowne Plaza Lo Angeles Harbor. We strive to provide a quality stay-in and environment with everything you need to stay connected with your loved ones. I saw your remarks and I am sorry for the inconvenience with our room, curtain, and store, among other things. I understand your disappointment about this matter and with this in mind, I shared your comments with our local area managers. We have evaluated them and taken action to avoid this from happening again. I hope you allow us to serve you on your next stay so we can serve you with the services of excellence customary in our chain. Warm regards, Oscar C. Case Manager IHG Service
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I was very hesitant to stay here due to reviews but glad that we did. The hotel is currently going through a major refresh and it looked as though most public areas including the bar and restaurant areas are now complete as was our hallway. Our room was a Junior Suite on the eighth floor overlooking the port. Perfect view for our pre-cruise stay. The room could use a refresh but most important it was very clean and comfortable. The bed was very comfortable. The staff at this hotel was very friendly and helpful. We had also read comments that the area surrounding the hotel was "sketchy " but once again we did not find that. Actually just the opposite. The waterfront area near the hotel has undergone a major upgrade, there is a Mexican restaurant next door (Green Onion) that serves good food and great prices. Also, there is a coffee/tea shop across the street. Parking is located behind and below the hotel with an elevator connected to the lobby of the hotel. Parking was $15.00 a night which is inexpensive for a hotel. The one negative was the elevators. It appears that they had been updated but at times when we pushed the call button, it did not work. That should be looked into. This location is across from Los Angeles cruise port in San Pedro. Very convenient if you're going on a cruise. They also offer parking to leave your car if you're going on a cruise. We have decided to stay here again in August for our next cruise…
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Date of stay: February 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Stayed here 1 night prior to cruise, very walkable to ship, and many restaurants and shopping nearby Veronica was the best, allowing an early check in after a sleepless night @ LAX, since I had to fly in a day ahead due to bad weather back on east coast. Bathroom was very nicely updated with beautiful granite. Towels & bedding super soft, hot water came up super fast. Will definitely stay again if I'm ever in the area again for sure. Highly recommend.
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
Helpful
PRICE RANGE
$146 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza los angeles, los angeles crowne plaza
LOCATION
United StatesCaliforniaLos AngelesHarbor
NUMBER OF ROOMS
144
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Lo Angeles Harbor Hotel
Which popular attractions are close to Crowne Plaza Lo Angeles Harbor Hotel?
Nearby attractions include Los Angeles Maritime Museum (0.3 km), Warner Grand Theatre (0.5 km), and LA Waterfront (0.3 km).
What are some of the property amenities at Crowne Plaza Lo Angeles Harbor Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Lo Angeles Harbor Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Lo Angeles Harbor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Lo Angeles Harbor Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Lo Angeles Harbor Hotel?
Conveniently located restaurants include Happy Diner, Green Onion, and The Whale & Ale.
Are there opportunities to exercise at Crowne Plaza Lo Angeles Harbor Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crowne Plaza Lo Angeles Harbor Hotel have an airport shuttle?
Yes, Crowne Plaza Lo Angeles Harbor Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Lo Angeles Harbor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Lo Angeles Harbor Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Lo Angeles Harbor Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.