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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,460 Reviews from our TripAdvisor Community

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Showing 3,051: English reviews
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Mesa, Arizona
Reviewed 2 days ago NEW

We were very pleased with our stay here. The complimentary shuttle was excellent. The location was very central to what we had planned. The staff was very friendly and accommodating. Would highly recommend. The room was large and the bed was awesome!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank kimsO6711KF
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I took my family to Universal Studios for 2 days at the beginning of Spring Break this year. We flew into LAX and took a shuttle service (fee) to the Hilton. I did it this way because i don't like renting cars, don't like driving in places like LA, and don't like the hassle. So we caught the van at...

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Helpful?
3Thank Ghutch54
About Hotel's Favourite Review
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to write us a review about your stay with us. We are so happy to hear you had a great time at Universal studios as well as recognizing and enjoying our rooms and amenities! We hope to see you again in the near future. Angie M., Marketing Coordinator

Park City, Utah
Reviewed 3 days ago NEW

Decent HIlton, nothing over the top special. But super close to Universal Studios if that's your plan. Had two great nights here. Hotel is a traditional 90s feeling Hilton that's been well updated. Had a very nice room with view on ninth floor. Fitness center was a bit strange. Good Precor equipment spread over two rooms with an absolutely ridiculously...

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Helpful?
Thank TumbleweedandCactus
St Albans
Reviewed 3 days ago NEW

11 hour flight from London Heathrow - taxi fare from LAX was $85 - so first night needed good nights sleep for day at Universal - room was large with views over freeway and hills - lovely big comfortable bed and good facilities in room - large bathroom and shower with quality Peter Thomas Roth toiletries and bathrobes. Good help...

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Helpful?
1Thank Courtgazza
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to leave us a review on your stay here at Hilton Universal on TripAdvisor! We are glad to see that you enjoyed our rooms, amenities and recognized our friendly staff! We will be looking forward to your next stay with us when you visit the area in the near future!! Angie M.,...

Woodinville, Washington
Reviewed 4 days ago NEWvia mobile

We had a really enjoyable visit at Universal Studios LA. The hotel is within walking distance or they have a free shuttle provided by Universal that picks up and takes you to City Walk with an even shorter walk to the entrance. The hotel was very comfortable and the staff very friendly and accommodating. There is a nice pool and...

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Helpful?
Thank Ellie20121212
Sacramento, California
Reviewed 4 days ago NEW

Perfect for visiting Universal Studios and the studio tours like Warner Bros. Regular, complimentary shuttle runs all day between the Hilton, Sheraton next door, and the theme park. Very large lobby with plenty of seating, a full service restaurant, and a bar. Service was wonderful, with great front desk staff. We were able to check in early and get two...

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Thank SpencerLV
Reviewed 4 days ago NEWvia mobile

Stayed here for one night only with the dog. They were dog friendly but the only drawback was the extra dog fee and also being placed on what appeared to be a floor beneath the main floor (yes, a basement). The room and hallways felt somewhat claustrophobic; being dark and windowless. Our room was clean enough, but again, I felt...

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Helpful?
Thank Michele W
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Michele, Thank you for taking the time to write us a review about your stay here at Hilton Los Angeles/Universal City! We are sorry you felt like you were stuck in the basement of our hotel, that definitely is not what we want our guests to experience! At the moment we are renovating parts of our hotel so our...

Sydney, Australia
Reviewed 4 days ago NEW

Travelled to US on holiday with our 3 children. Had to book two rooms to accomodate 5 of us. At time of booking requested interconnecting room, and to ensure that rooms were on same floor. I was advised at the time of booking this could not be confirmed but they have my request. Before leaving on holiday emailed and rang...

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2Thank Kmnev
Sydney, Australia
Reviewed 4 days ago NEW

Poor service for a well known brand. Staff not interested in assisting, just apologise and say out of our hands. Too many issues, toilet not working, small TV in room, no executive lounge, more geared toward conference facility than family friendly hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kmnev
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to leave us your honest feedback and review on our hotel. We are sorry you experienced poor service, it is very uncharacteristic of our staff as we make it our goal to exceed our guests expectations. We are always looking for ways to improve our customer experience. Your satisfaction is very important...

El Dorado Hills, California
Reviewed 5 days ago NEWvia mobile

I stayed at this hotel for two nights for business, it's very nicely appointed and centrally located to Hollywood for events. Good on site is good, and there's a Peet's coffee for quick breakfasts which I appreciated. The corner rooms are spacious and the higher floors have great views. The thing to be aware of: this is a vey high...

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Helpful?
Thank ColleenQD

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: ₹ 14,832 - ₹ 25,042 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#8 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
91 questions
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1 month ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here - great location poor service”
Kmnev, 26 Apr 2017 | Read review
“Close to Universal Studios; it's really a hotel for leisure travelers, not businesses.”
90042, 20 Apr 2017 | Read review
“Check in early (Hilton Honours helps with this)”
fletchera2017, 19 Apr 2017 | Read review
“Do not get rooms on the second floor, too noisy”
Rod4fun, 18 Apr 2017 | Read review
“Join Hilton Honors and ask for room facing Universal Studios”
TJanzen, 18 Apr 2017 | Read review
5 of 5