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Sheraton Gateway Los Angeles

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Sheraton Gateway Los Angeles
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388 Reviews from our TripAdvisor Community

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Showing 327: English reviews
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Toronto, Canada
Reviewed yesterday NEW

First let me say the room was very clean and everything you expect when staying at a Sheraton hotel. I don't think I would ever stay at this hotel again however. Upon arrival we asked for the wifi code and were told it was not included. I Showed them our booking which stated "Free Wifi Included" and was told that...

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Helpful?
Thank jdb580
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

Last night I needed a hotel close to LAX and decided to stay at this Sheraton. Though the hotel is not fancy, it is clean, and up to date. What set this stay apart from the many hotels I stay in was the service. When I checked around 10pm I asked for an early wake up call from the front...

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Helpful?
3Thank RAK350
About Hotel's Favourite Review
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel and I’d like to thank you for taking the time to acknowledge the outstanding customer service provided by our staff. Your kind words and five-star rating are greatly appreciated and we look forward to seeing you again at the Sheraton Gateway Los Angeles Hotel the next time you are flying...

Santa Maria, California
Reviewed 3 days ago NEW

WOW, what my husband and our son just had a phenomenal dinner at Lobby Bar! Our server Kevin was super friendly...my husband ordered an aviation cocktail and Kevin said it was great. I got a martini that was very good too, it had Absolute Mandarin, but I can't remember the name. When it came time to order, Kevin suggested a...

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Helpful?
Thank egromfin
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel and I’m thrilled that your family had a great time dining at our lobby bar. It’s always wonderful to know that our guests were pleased with the preparation of their meal, but it’s your kind words about the outstanding service you received that truly make me happy. I will be...

Pennsylvania
Reviewed 3 days ago NEWvia mobile

I have stayed at the Sheraton Gateway numerous times and one thing does not change...customer service. I really don't care if a place is that great or that bad. I'm usually pretty indifferent, but this place sure goes out of their way to make sure that you are happy. I got into LA early and was expecting to wait for...

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Helpful?
Thank GrizzzzlyBear
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your continued loyalty to our hotel whenever you are traveling to the LA area. It is wonderful to read that it’s the outstanding customer service provided by our staff that keeps you coming back time after time. I will be sure to pass your compliments long to Rob for his exceptional hospitality. It’s always a pleasure to...

Sao Paulo, SP
Reviewed 3 days ago NEW

Was just one day but easy to see that the staff were great and very helpful. They make you feel confortable at the hotel, with a very good Guest Relations area ! Besides that - breakfast was too expensive for the offer. No free wi-fi.

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Helpful?
Thank rodrigodvianna
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your five-star rating of our hotel. I am delighted that you were pleased with the exceptional service and hospitality provided by our staff. It’s great to read that you felt comfortable here. We hope to welcome you back to the Sheraton Gateway Los Angeles Hotel again very soon.

A TripAdvisor Member
Level Contributor
12 reviews
3 hotel reviews
6 helpful votes
Reviewed 4 days ago NEWvia mobile

Stayed here a few times. Quick check-in a very clean, modern room. Shuttle was very fast and came frequently. They even have a neat little robot that will bring things to your room. Quite a sight to see! Highly recommended for hotel before early morning flight.

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Thank A TripAdvisor Member
DS49Inc, Director of Sales at Sheraton Gateway Los Angeles, responded to this review

Thank you for your recent survey and taking the time to let us know about your experience. We are happy to know that our convenient location was of value to you during your visits to Los Angeles. We appreciate the feedback and hope to see you here again soon! We are also glad to know you enjoyed our robot feature...

Sitka, Alaska
Reviewed 5 days ago NEWvia mobile

Good, convenient airport hotel. Nice room with King bed. But got accessible room first time - not very easy for us. But that's the only complaint. We stayed here twice - coming and going from So Cal, and stored an extra bag in between. Nice. Would stay again when using LAX.

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Helpful?
Thank R W
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for choosing the Sheraton Gateway Los Angeles Hotel whenever you are traveling through LAX. We apologize for placing you in an accessible room for your first stay and hope this was not much of an inconvenience. It is always a pleasure to have you stay with us and we look forward to seeing you again soon.

Los Angeles, California
Reviewed 6 days ago NEW

Recently renovated airport area hotel which now offers top tier accommodations to Los Angeles visitors. Well appointed rooms, year round heated outdoor pool, grandiloquent bar and lounge and excellent (though pricey at $26) breakfast buffet make this hotel a solid choice. Airport shuttle runs like clockwork. Highly recommended.

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Helpful?
Thank bbchea
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your glowing review. We’re thrilled that you were impressed with our recent renovations and that you were pleased with the convenience of using our complimentary shuttle to LAX. It was a pleasure to have you stay with us at the Sheraton Gateway Los Angeles Hotel. We hope to see you again soon!

Los Angeles, California
Reviewed 6 days ago NEW

Without a doubt Ms. Estela Estrada provided excellent care and service for our group. She ensured that everyone was taken care of and offered help above and beyond our expectation. Sheraton Gateway has a gem in her. She made our event that much more smooth because of her service.

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Helpful?
Thank jjohns8
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for choosing our hotel as the host venue for your recent event. I am delighted that you were pleased with the exceptional service provide by Estela and her team. We hope that you will allow us to welcome you back to the Sheraton Gateway Los Angeles Hotel so we may host more of your events in the future.

Cincinnati, Ohio
Reviewed 1 week ago via mobile

I stayed for one night on business and it was a good stay. The room was clean, spacious and really comfortable. I would definitely stay here again. My only issue was the breakfast buffet (which was included in my room rate, had I paid I would have been extra disappointed). The staff in the restaurant were very friendly and helpful,...

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Helpful?
Thank S H
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel for your recent business trip. While I am delighted that you were pleased with your visit, I am disheartened that our breakfast buffet did not live up to your expectations and I will be passing your comments along to our dining team for their review. We appreciate your recommendation of...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more   less 

Additional Information about Sheraton Gateway Los Angeles

Address: 6101 W. Century Blvd, Los Angeles, CA 90045-5310
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: ₹ 10,743 - ₹ 18,341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Los Angeles 4*
Number of rooms: 802
Reservation Options:
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Also Known As:
Sheraton Gateway Los Angeles Hotel Los Angeles
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#19 Green Hotel in Los Angeles
#25 Luxury Hotel in Los Angeles
#43 Business Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#62 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Los Angeles staff and other travellers.
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Questions? Get answers from Sheraton Gateway Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor west view. Free Wifi for SPG gold and platinum.”
 of 5 bubbles bbchea, 18 Mar 2017 | Read review
“Not on the runway side”
 of 5 bubbles lize171, 12 Mar 2017 | Read review
“all the room are good”
 of 5 bubbles 876rajeshs, 12 Mar 2017 | Read review
“Ask for a view of the airport if you're an av-geek”
 of 5 bubbles eg450, 6 Mar 2017 | Read review
“Ask for a room facing east if you want to reduce the plane noise.”
 of 5 bubbles 46SueK, 3 Mar 2017 | Read review
5 of 5