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Sheraton Gateway Los Angeles

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Sheraton Gateway Los Angeles
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424 Reviews from our TripAdvisor Community

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Showing 359: English reviews
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Mullumbimby, Australia
Reviewed 2 days ago NEW

My daughter & I stayed here for 10 days for a dance event we were attending. There is plenty that is good about this place but keep in mind it is an LAX transit hotel & I wouldn't recommend it for a family holiday as such. The beds are amazing & like sleeping on a cloud. The rooms are spacious...

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Helpful?
1Thank AWTYblogger
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

We stayed here for a few days as a base to see Los Angeles. We arrived by rental car and initially found it hard to find the hotel car park. We parked in one across the street from the hotel and luckily it turned out to be the right one! The lobby was large and welcoming. We had a booked...

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1Thank cosmicgirl1978
About Hotel's Favourite Review
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

I am thrilled that you enjoyed staying on our Club Level and that you found our location to be a great base for sightseeing around the LA area. It was a pleasure to provide you with a five-star experience during your visit to the Sheraton Gateway Los Angeles Hotel and we hope that you will come back and stay with...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 2 days ago NEWvia mobile

I just want to say my birthday was a huge success because of her and Ms Sherry. We were previously staying at Crowne Plaza for my birthday. That place was horrible, the staff were rude, the rooms were Motel 6 quality. We left there for Sheraton..cheaper and nicer. Ms Coco was very understanding she was patient warm and kind. She...

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Thank A TripAdvisor Member
Reviewed 2 days ago NEWvia mobile

Had a long day 15 hrs + due to unexpected delay at departure airport. When I arrived at the Sheraton gateway I was pleasantly greeted by Alexia, an my process was completed within mins (2) or less and I was on my way to rest. Stopped off at the spg member lounge for a light snack an the evening staff...

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Thank Mike L
Cork, Ireland
Reviewed 3 days ago NEWvia mobile

Great Hotel and within 1km of LAX Airport. The rooms are very bright, modern, clean and very comfortable. The bar has many screens for watching sports. The parking however is $44 valet and $22 self park. Parking is available across the street for $17 overnight

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Thank royclarke61
Toronto, Canada
Reviewed 4 days ago NEW

Stayed for 3 nights. Pros: close to the airport and good area to travel to and from the city, friendly service, comfortable beds, moderately clean, Starbucks in the lobby; free wifi. Cons: Hotel in dire need of renovation in some areas including elevators, expensive parking ($29 per night with in and out privileges or $17.55 to park for the night),...

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1Thank joliefolie20
DS49Inc, Director of Sales at Sheraton Gateway Los Angeles, responded to this review

Thank you for your feedback on your recent visit. We are pleased that your room and the Starbucks Café we have in our lobby. We do provide (2) complimentary bottled waters in each guest room. My apologies you were not able to locate them. We are constantly improving on our facility and improving the elevator experience is one of the...

Sydney, Australia
Reviewed 6 days ago NEW

1st stay since hotel has been refurbished. Stayed on Club Floor with both bedroom and club room being totally refurbished since last visit. Bedroom space is better utilised and bathroom we had now has a walk in shower and no bath. A much better arrangement for this traveller. The Club Room received negative comments from my last stay all of...

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Helpful?
Thank Shiretraveller2229
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Our staff was delighted to welcome you back for another stay at our hotel. I’m thrilled that you’re pleased with our recent renovations and the updates that have been made throughout our property. I’m sorry that you were not happy with the shuttle drop off location, and I will be sure to bring this issue to the attention of their...

Canada
Reviewed 6 days ago NEW

The trouble with airport hotels is that they tend not to see you more than one or twice and in my opinion don't really take service seriously enough. As a Platinum member, I was mostly disappointed. The rooms weren't properly serviced, the check-n staff rude [par for the course these days] and the food not good at all.

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Thank allgone1234
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We appreciate you taking a moment to share your feedback with us. I’m sorry to read that your recent visit to our hotel fell short of your expectations. This is not the impression we intend for our guests and we hope to have the opportunity to welcome you back in the future, so we can restore your confidence in us....

Reviewed 1 week ago via mobile

Poor desk clerk assistance Poor cleaning Faulty elevators This had been our usual stay when transiting through LA. Unfortunately, the female assistant didn't have the wherewithal to rebook us after we had booked a room on the 15th floor by phone a day earlier. So we waited 3 hours for our room to be vacated and cleaned after a 13...

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Thank Adrian B
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We appreciate your continued loyalty to our hotel when traveling through LAX. I’m truly disheartened to read that your recent stay with us did not meet the high level of service you’ve come to expect from us. As a frequent guest, you know this is not the experience we intend for our guests and we hope that you’ll allow us...

UK
Reviewed 1 week ago via mobile

After a long flight from the UK (10hrs), the days of standing in line for immigration, in line for a car rental shuttle, in line at the rental desk and then driving a couple of hours out are over. Need to get to a hotel and hit the hay, so finding a hotel near the arrival terminal is essential. Joes...

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Thank Phil_Dr
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel after your long journey from the UK. I’m happy to learn that you enjoyed a pleasant stay with us and were pleased with the efficient service you received from our staff along with the comfort of our Sheraton Signature Beds. We hope to welcome you back to the Sheraton Gateway...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more   less 

Additional Information about Sheraton Gateway Los Angeles

Address: 6101 W. Century Blvd, Los Angeles, CA 90045-5310
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: ₹ 12,088 - ₹ 19,910 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Los Angeles 4*
Number of rooms: 802
Reservation Options:
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Also Known As:
Sheraton Gateway Los Angeles Hotel Los Angeles
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#20 Green Hotel in Los Angeles
#26 Luxury Hotel in Los Angeles
#43 Business Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#62 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Los Angeles staff and other travellers.
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Questions? Get answers from Sheraton Gateway Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner suites are best if you can get an upgrade.”
allgone1234, 20 Apr 2017 | Read review
“Determine your view at time of check-in”
501keithd, 10 Apr 2017 | Read review
“Upper floor west view. Free Wifi for SPG gold and platinum.”
bbchea, 18 Mar 2017 | Read review
“Not on the runway side”
lize171, 12 Mar 2017 | Read review
“all the room are good”
876rajeshs, 12 Mar 2017 | Read review
5 of 5