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All reviewsthe concierge loungemanhattan beachshuttle servicelong flightfree shuttlerental caran early morning flightself parkingsanta monicastayed one nightlobby areafitness centerstarbuckslaxlatitudehertzconvention
We have stayed at numerous places around LAX but this is definitely my favorite. The hotel has all one can wish for for a pleasant layover (we're normally pretty jetlagged when we get into LAX). The pool and jaccuzi are a bit worn and not...More
Stayed one night for a meeting and departed on 4/10/18. . The lights in my bathroom did not work the morning of departure, water leaking from the bathroom ceiling flooded the floor making the bathroom unusable, and the A/C would not shut off. Front desk...More
Response from derek j, Front Office Manager at Los Angeles Airport MarriottResponded yesterday
Thank you for your review of your stay with us. We sincerely apologize that your experience did not live up to the standard you should expect as a Platinum Marriott Rewards Member. I would like to check on the points that our team promised to...More
We were greeted and welcomed immediately. There was no wait to check in. Lobby was great; service and staff were excellent. The room was very comfortable. The new renovations are beautiful!
Parking is a bit difficult and expensive. The self-park area was full so we...More
They did a fine job refurbishing the rooms & the entire lobby/restaurant/bar. Although the rooms seem a bit smaller, they are laid out very well for the business traveler. Everything really flows as I want it. The JW Marriott Restsurant was fine, although over-priced. Shout-out...More
Dear Marriott, in the U.K., we have available an attachment to a door called a "door closer". These enable doors to close themselves silently. Perhaps you would like to consider fixing them to stair doors that are adjacent to rooms thereby eliminating the noise of...More
Response from derek j, Front Office Manager at Los Angeles Airport MarriottResponded 3 days ago
Thank you for taking the time to share your comments from your recent visit. It is never pleasant to learn we failed to meet a guests expectations and I apologize this was the case in this instance. I will be sharing your feedback...More