Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites, Los Angeles provides the ultimate urban oasis in the heart of Los Angeles, California's business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous hotel in downtown Los Angeles is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our centrally located Los Angeles accommodations define the essence of modern luxury.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Westin Bonaventure Hotel & Suites in Los Angeles boasts a grand atmosphere and a central location that travelers find convenient for exploring downtown attractions. Many guests commend the friendly staff, though some have encountered service delays. The hotel's unique architecture and amenities are popular, yet the high fees and perceived outdatedness of rooms have led to some dissatisfaction.
While the cleanliness generally receives praise, there have been mentions of housekeeping oversights. Additionally, the rooms' soundproofing and maintenance are areas that guests believe could be improved.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We actually stayed at this hotel on two occasions throughout the Christmas season. The first was one night, the night of December 28. We had just arrived from Los Angeles from New Brunswick, Canada. It was our first time in the LA area and we were unsure what to expect. We chose this hotel based on the trip advisor reviews, and its location. We were very impressed with both the hotel and its location. We found the valet parking price quite high, but soon realized it was reasonable for the area and the valet staff was very friendly and efficient.
We had a city view which was incredible! And we were able to walk to Angel flight as well as the MOCA and highly recommend that you visit both.
The housekeeping staff was very friendly and did not hesitate to bring us extra towels and toilet paper whenever asked throughout our stay. Let me add, although we checked out on December 29 we returned on the 30th and stayed for three nights. We only left on the 30th so that we may travel to Anaheim and visit Disneyland.
During our three nights stay, we attended a Lakers game at the crypto.com center, which was easy walking distance. We had dinner at Joey DTLA, which was fabulous and within walking distance. We also walked to and enjoyed the Gloria Molina Park. And, we experienced our first ever Waymo ride.
We ate dinner one night in the hotel restaurant located close to the front desk check-in. Our server was lovely although she admitted coming to Canada once and found it too cold to ever return. :)
If you’re looking for a place to stay in downtown LA with great customer service, clean rooms, and amenities, and close proximity to many many DTLA experiences than I highly recommend the Westin ! I also want to add; we had a room with two queen beds, which also had two chairs, both of which were occupied almost 100% of the time we had in the room by my husband and my son as they were mesmerized, looking out the window at the view.!
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Date of stay: January 2025Trip type: Travelled with family
Room Tip: Although the hotel states it’s located on Figueroa Street, the valet parking is on Flower street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 9 Jan 2025
Maura, we're delighted you loved your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. It's wonderful to hear how much you enjoyed the location and amenities. Our team members take pride in providing great service, and they will be thrilled to know their efforts were appreciated. It's great that you were able to explore so much of downtown LA and savor the incredible city views. We hope you'll choose to stay with us again on your next trip!
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This visit to the Westin Bonaventure was for a three-night stay. While the room was comfortable and the view from the 27th amazing, the overall hotel complex is sterile! As this hotel complex was built in the 1970's, it is gray and beige with very little color with muted lighting even in daylight hours. The major problem is the hotel does a poor job at letting guest know about food options. There is very little signage that notes what is open and menus. There is a center area of the lobby that has a bar and quick service food. But I learned later that one could sit and receive better food from the kitchen. This wasn't noted anywhere. This center eatery is a franchise of Starbucks, with their prices slightly higher than a normal location. There are also food places on the upper levels, but their hours are tied to business hours but one has to find them first! Of course, the prices were spending in this Westin with the food being OK. During my stay in November 2021, there was no room service, which is sorely missing! Also, keep in mind that most nights and weekends many stores and restaurants are closed as this hotel is in the business center of downtown LA. Arrival at the hotel is not well marked, as one enters the parking garage and then luggage and valet services will take care of your vehicle. Note, parking is $49 a day. It takes a day to get ones bearings on the layout of this huge complex. The rooms are in five different circular towers. My room was a king on the 27th floor. The view was facing southeast, so I enjoyed some nice sunrise mornings. All rooms have good views, but there are 30 floors in each tower. The elevators to the room are on the exterior and there are views of the city. Remember that if you are not comfortable with heights.
The bed was comfortable and the room HVAC worked well to maintain a pleasant temperature. I was impressed with how quickly hot water was available in the shower consider the size of the building. There was a coffee maker and a small refrigerator. The decor was bland, but with some fun old photos of Los Angeles. The staff was friendly and I felt welcome during my stay. This is a good place to stay for a short time, but don't expect anything to wow you. The hotel has lots of history as location for many film and television productions which they provide information about.
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Date of stay: November 2021
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Couldn’t find my booking during check in even though I prepaid 4 nights stay via Agoda. Eventually found my booking after close to 45mins and they gave me complimentary breakfast for the long wait.
Room’s safe is faulty and couldn’t get a replacement or repair. Rooms are outdated and could use a renovation.
Room service didn’t provide new towels and restock the facial Kleenex tissues. Only sent up to room after request. Room service missed my room cleaning for a day and they couldn’t send anyone up as all the room cleaning staff are done for the day.
Location is a distance away from the nearest metro station.
Beds and pillows are very comfortable to rest in, one of the best we have ever slept on in a hotel.
On the last day, hot water for showering is inconsistent even after 8hrs servicing. Room cleaning also didn’t top up shower gel and shampoo. Really disappointing.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 19 Jun 2024
desmundgoh, thank you for sharing your experience. The team is glad to hear that you enjoyed the comfort of the beds and pillows. We regret to learn there were several aspects of your stay that did not meet your expectations. The issues you encountered with the reservation, room amenities, and housekeeping services are noted. We strive to provide a seamless experience and will review these matters with the relevant departments. We appreciate your feedback and hope to improve upon your next visit.
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Lots of aspects that could use improvement. When we checked in, we asked for any upgrades as we were on a birthday trip and the agent didn't bother to even look before saying no. Or celebrate in any kind of way. Perhaps they were sold out? The room type we paid for was a "city view" but the direct view is just a building... if I knew the view would be like that I wouldn't have bothered to pay for additionally for a "view". You have to stand up and lookout the corner to actually get any kind of view. Our view was the building and elevators full of people going up and down. No privacy whatsoever so we kept the curtains drawn anyway. Asked for a microwave and was told it would be an hour wait? Staff seemed very disorganized as I asked if I could store some takeout as I was in a rush- I was told by the front desk I could store it with the bellhop to which the bellhop then refused?? Rooms are outdated. The hotel is not centrally located. No restaurants or really anything within walking distance. The only reason I will give two stars is because we were given a complimentary hour late check out. Safe to say I've stayed in way more accommodating Marriot's in the area and I will not be returning to this one.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Will L, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 1 week ago
We would like to thank you for your time to provide us with your honest feedback. Your valuable feedback allows us to pinpoint on area of improvement. Rest assured that your experience is not typical of the quality of service and hospitality we offer our guests. Once again, thank you so much for your time so we can learn from your experiences. Should you plan to return to the Los Angeles area, please let us know. It would be a pleasure to personally ensure that your next stay with us is smooth.
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Staying at the Westin Bonaventure made me sad because it’s an LA icon that time forgot. The hotel is a must-stay for anyone interested in architecture. It’s a paradigm of 1970s hotels: massive, extravagantly overbuilt, lake-size fountains in the lobby, sweeping, poured concrete everything. The exterior elevators will never cease to be cool. But as you start to explore the upper levels of the lobby you see clear signs of decline: the massive space is deserted, most of the retail shops are shut down, the concrete is showing cracks. Anyone who’s been to the aging casinos and Skylon Tower at Niagara Falls will have instant flashbacks. The pool area is also pretty pathetic (and was freezing!) because it’s so far removed from the rest of the hotel. No food or drink service to be found. The rooms are spacious and offer panoramic views but the decor is straight from 2000. My room smelled faintly of smoke. However, there are some definite bright spots: the food and drinks at the lobby bar are excellent. The Bonavista Lounge (the revolving restaurant and bar) also has great food and drinks and offers a chill spot to take in the LA skyline, day or night. In sum, I feel for management at the Bonaventure because the hotel is a relic from a bygone era in retail and hospitality and is WAY too big to keep at capacity or properly maintain without losing money. But I still enjoyed the experience and sincerely hope this hotel has better days ahead.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 16 Sept 2024
cbernchny, it seems like your stay offered a mix of experiences. The unique architecture and history of the hotel left an impression, while certain amenities did not quite meet expectations. The panoramic views from the room and quality cuisine at the lobby bar and Bonavista Lounge seemed to be highlights of your visit. The observations on the hotel’s current state are noted, yet it’s heartening to hear that you still found enjoyment in your stay. Your feedback is invaluable as it aids in identifying areas that may benefit from enhancement.
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The Westin Bonaventure in Los Angeles, California was our home for 3 nights and we had a wonderful experience. It's central location made it perfect for travelers as it was close to all the major attractions. The hotel had great facilities and the staff were incredibly helpful and friendly. We especially appreciated the daily housekeeping service which made us feel like we were coming back to our own home after a long day of exploring. We highly recommend this hotel to anyone looking for a comfortable and convenient stay in LA.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Kalogeropoulos, Agency / Consultant at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 13 Apr 2024
Rich44_cadiz, thank you for sharing your delightful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. It's great to hear that our central location was beneficial for your travel adventures. We're thrilled our team members left a positive impression with their helpful service and you enjoyed our daily housekeeping's finer touches. Your recommendation is truly appreciated. We're looking forward to welcoming you back for another comfortable and convenient stay.
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Hotel entrance and lobby area is grand. It’s also iconic and for those of you old enough the film true lies Arnold shwarzenegar was filmed here. There is a bar located in the centre.
The location is good if you’re looking to stay somewhere in downtown. There is a convenience store 2 blocks down around 10 mins. There is also a 7/11 however this is a little over 15-20 min walk.
The hotel is huge. The rooms and floors are located in different towers. All floors have free ice machines located in the centre of the floor. The beds are comfy and we got a good nights sleep no issue here. The bathroom is a decent size with a tub.
The breakfast has a good choice and you can request a delicious eggs Benedict included.
We want to thank Rosemary one of the duty managers as we had an issue but she quickly resolved this. She listened and provided a stellar service. I want to extend our gratitude to her meeting all our needs during our stay. She is a real asset to this company.
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Date of stay: May 2024Trip type: Travelled with friends
Room Tip:Â Valet parking is an additional charge and costs approximately 70usd daily charge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 19 Jun 2024
Imranstravelapple, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. The iconic nature of the hotel and its grand entrance certainly do make it a memorable place to stay. It's great to hear that you enjoyed the convenient downtown location and found the beds comfortable for a good night's sleep. Rosemary will be thrilled to hear that her efforts significantly contributed to your positive experience. We're glad you enjoyed the breakfast options, including the delicious eggs Benedict. We're looking forward to welcoming you back on your next visit!
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My recent stay at the Westin Bonaventure in Los Angeles was an absolute nightmare. I stayed at this so-called "4-star" hotel for three nights in August 2024, and it was easily one of the worst hotel experiences I've ever had. The hotel is outdated, with dilapidated facilities that are a far cry from the polished image presented on their website.
The problems started as soon as I arrived. The room was riddled with issues—non-functioning outlets that required maintenance intervention, and a hairdryer that emitted a terrible burning smell. These are basic amenities that should work seamlessly in any hotel, let alone one claiming to be of high standard. However, the worst was yet to come.
On my third day, the entire hotel lost water access, making the situation unbearable. No showers, no functioning toilets—nothing. The management’s response to this crisis was shockingly unprofessional. Hours passed with repeated promises that the problem would be resolved, only for the estimated time of resolution to be pushed back again and again. This constant delay was not only frustrating but also completely lacked transparency and professionalism. Eventually, after many hours of this uncertainty, the hotel finally decided to relocate guests to another hotel nearby. However, this decision came far too late, after hours of misleading assurances that the issue would be fixed soon.
To add insult to injury, the customer service throughout the ordeal was abysmal. Long lines at check-out, clearly exacerbated by the crisis, were handled with little to no urgency. Despite the chaos, no additional staff were brought in to manage the situation, leaving guests frustrated and overwhelmed. It was painfully clear that the management was completely unprepared to handle an emergency of this scale, revealing a lack of competence and care that is inexcusable for any hotel, let alone one that pretends to be a luxury establishment.
I would strongly suggest that the Westin Bonaventure seriously consider for a complete renovation
The experience was beyond disappointing—it was unacceptable.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 26 Aug 2024
Simone, it seems your experience fell short of the high expectations typically associated with such accommodations. The maintenance issues in your room and the unexpected loss of water access must have been quite frustrating. The team is well aware of the importance of addressing guest concerns promptly and effectively. Relocating guests when necessary is a decision that comes with significant coordination, and efforts are made to minimize inconvenience. Going forward, improvements in communication and guest service during unforeseen challenges are key priorities.
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BEWARE... My Family and I stayed 4 nights at the hotel. My son slept in a roll away bed, All seemed to be well, however, upon arriving home my son starting itching and noticed multiple bug bites on his leg and ankles and feet. I called the hotel, reported a bed bug incident and claim was filed including photos of the bites with the hotel insurance company. We spent the next few days disinfecting our home, bedding and suitcases. A few days later the hotel security manager informed me that they had an inspector and sniffing dogs come and inspect the room and "all the roll away beds" and their findings were "negative". I am highly skeptical as the bites stopped when we arrived home! It has been 3 business days since this phone call, I contacted the insurance company who informed that they have yet not received the reports from inspector and will contact me with their findings.
With all this being said there has been NO CONTACT from hotel management. I understand not hotel is risk free, but there seems to be no regard for customer concerns/experience. I waited to post a review to allow hotel management to contact me but have heard nothing.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ghassan Daboubash, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 31 Aug 2023
Dear Sir/Madam. Thank you for taking the time to share your valuable feedback. My name is Ghassan Daboubash and I am the Assistant Front Office Manager at the Westin Bonaventure Hotel & Suites, Los Angeles. It has come to my attention the issue you Experienced during your recent stay. For this, I sincerely apologize. On the other hand I will share your feedback with our Director of Housekeeping and Security Manager. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 1-213-624-1000. I look forward to speaking with you in order to restore your confidence in the Westin Bonaventure Hotel & Suites, Los Angeles. Best Regards Ghassan Daboubash
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I’ve always liked the Bonaventure primarily for its unique architecture, spacious rooms, and views of downtown LA. On our current stay we discovered that overstuffed, hard foam pillows are the only pillow option available to guests, even though the Marriott app still lists feather pillows as an option.
Hello sleepless nights and neck aches!
When I asked for feather pillows the answer was that the foam pillows are the only choice. And that was the end of it. It’s the second Marriott property where this happened this year, and will make me rethink staying with them, and I’m a lifetime platinum guest.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites Los Angeles
Responded 4 May 2024
Pinheiro_Traveler, thank you for sharing your thoughts. We understand that you had concerns about the pillow options during your stay. We regret any confusion and want to emphasize that comfort of our guests is our highest priority. We'll definitely consider your feedback when reviewing the amenities provided in our rooms. We value your loyalty as a lifetime platinum guest and hope to continue welcoming you back in the future. Please do reach out to us directly next time, we are committed to ensuring your comfort and satisfaction.
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Los Angeles, California452 contributions126 helpful votes
Hi, apologies for the late reply. The mini-fridge is small, and there is no freezer compartment. You should call the property, ask to speak to a manager, explain that you need some ice packs, and inquire if you can use the freezers at the property. I hope you have a speedy recovery!
There are more places to choose from in the Los Angeles area.
PRICE RANGE
₹18,059 - ₹27,088 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin bonaventure hotel los angeles, the westin bonaventure hotel and suites, westin bonaventure hotel, westin los angeles, los angeles westin
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
1,358
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE WESTIN BONAVENTURE HOTEL & SUITES LOS ANGELES - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about The Westin Bonaventure Hotel & Suites Los Angeles
Which popular attractions are close to The Westin Bonaventure Hotel & Suites Los Angeles?
Nearby attractions include Angels Flight Railway (0.5 km), The Museum of Contemporary Art (0.4 km), and The Rooftop at The Standard Downtown LA (0.3 km).