I cannot recommend this hotel. Check in took 1/2 hour. Room surfaces had residue from previous guests. Wifi doesn’t work. The 1990s called and want their decor back. It’s clear that Marriott cares more about profit than they do about their guests. The only bright spot is valet parking.
I’ve stayed at a number of hotels lately, and the rooms at The Westin Bonaventure are cleaned and prepared far far better than any other hotel I’ve seen. Every disposable item is presented in a sealed clear plastic bag, as is the TV remote control. This includes coffee, along with a package including liquid creamers, plastic cups and shampoo/conditioner/lotion. And while the awesome breakfast buffet is closed, Platinum members get a voucher for the lobby bar, which includes a breakfast sandwich, fruit, juice and coffee drinks. The face value of those items would be north of $30, and the staff there are super friendly. I will look forward to things getting back to normal, but in the meantime it’s a pleasure to stay at the Westin Bonaventure.
Excellent staff/service - really great people across the board from the valet, front desk, restaurant staff, to the room staff. I usually associate Westins with young professionals, but this crowd was pretty diverse - more like a polite cruiseship crowd (I don’t mean that in a negative way) The hotel’s massive layout is eccentric and confusing. The room we stayed in (a small suite) was a great size for a family of three. Rooms are clean, but are due for an upgrade/renovation. Solid breakfast buffet. Good Wi-Fi speed in the room - was getting 80+ mbps TV’s are not internet-connected, but the HDMI ports are accessible.
For the price, a good deal. Lobby bar and 24-hour coffee shop are convenient. Room was clean and comfortable if a little dated. Valets were hard working but a bit overwhelmed at peak times. Leave extra time if you need to drive somewhere. Valet parking fee is $50 per night, so you might want to investigate other options nearby. Connection to moviemaking is cool. I’d stay again.
The Westin didn't really bowl me over during the stay but on reflection, everything was as you would want it. Room was clean, albeit small. Service was good (we didn't eat on site), I'm just talking about service staff meeting basic check-in needs. The room was small and oddly shaped given the shape of the towers. The AC worked well but we had to keep it on 60 the whole time and it was not 60 in the room. My only real complaint is your room depending on where you are is subject to full view of the elevators (and they can see you too). Rates were reasonable and being located on the edge of DTLA area means it's safe and there's lots of pedestrian traffic even late into the night.
Had some family staying here from Germany and they loved it. It was in pristine part of downtown, very clean and located close to World Trade buildings. The parking was quite expensive but there were much cheaper parking lots within walking distance. They stood there for a week, and said the hotel had very good food options inside including Sushi, pizza, and sandwiches. The pooo was not very big but it was very clean and well maintained, also offered some very nice views of downtown skyline. The staff was very helpful and receptive with my parents who weren’t great with English. Helped them into their room and got them checked in very easily. They said this was on par with the best hotels in Downtown Frankfurt and Berlin.
Bonaventure is a hotel most angelinos like myself aspire to stay in. After decades, I finally get a chance to try it out, and it did not disappoint. The suite was spacious, with 270 degree view over LA. What a city. The room was quiet, and bed comfy. The price was decent relatively to other hotels in the area. If there is any complaint, it's the exorbitant price of parking. There is parking less than half of the price just 2 blocks away.
We were not expecting much from our weekend stay at the Westin Bonaventure. We had stayed here years ago when it was at the height of its popularity as a group hotel. With all the cutbacks and labor shortage, this hotel has managed to make things work. The mobile capabilities allowed me to have more towels and amenities in the room without having to call down to the front desk as I have had to do at other hotels. The seasoned crew measured up to their experience and got it right. What surprised us even more was the quality and taste of the food served at their all day cafe. Every item we ordered was fresh and delicious, from fajitas to a chicken club sandwich. We were expecting pre wrapped! Not here. The kung pao salad was outstanding as good as in any of the fancy restaurants. Coffee was good and fresh and their apple pie A la mode was better than average. So glad that they held up to their culinary standards. Kudos to the Executive Chef and team. More than anything thé service we received from Tiko(?) and Jose on different days was a delight. She made us feel welcome and he went out of his way to help us find a deli in the area. These folks are hard to come by in this age of hospitality. If the experienced team at Westin Bonaventure keeps this up, they will survive and excel.…
Husband and I stayed here two nights midweek so we could enjoy a Dodgers game one night and then a concert at Walt Disney Concert Hall the second night. The location was perfect for us to park our car (better daily rates in the World Trade Center Garage adjacent to the Westin) and either walk or take public transit to where we wanted to go. We enjoyed the great breakfast buffet both mornings. Staff in the restaurant were well-trained and very friendly. Rooms were clean and pretty well appointed. If I have an opportunity to give the Westin feedback, it would be to ditch the waterfall showerheads in favor of low-flow devices. Also install aerators on the bathroom sinks so that more water is conserved during the extreme and exception drought conditions.
Low on staff at bar by the lobby, both bartenders saw me and ignored me for ten minutes. Kept providing service to other patrons. One of the bartenders acknowledged me but only to tell me he will get me later! I was there before some of the people he was serving. The hotel needs better servers with customer service training and possibly anti bias training, and more servers when they have large numbers of guests. They had conferences at the hotel and only two bartenders!