The Westin Bonaventure Hotel & Suites, Los Angeles
404 South Figueroa Street, Los Angeles, CA 90071
Full view
View all photos (2,428)2,428
Room & Suite (951)
Dining (151)
View prices for your travel dates
Hotel direct offer!Unlock Member Rates!
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
About
#162 of 586 hotels in Los Angeles
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites, Los Angeles provides the ultimate urban oasis in the heart of Los Angeles, California's business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous hotel in downtown Los Angeles is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our centrally located Los Angeles accommodations define the essence of modern luxury.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Rooftop bar
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Air conditioning
Room service
Safe
Bottled water
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Russian, Spanish
Location
94Great for walkers
Grade: 94 out of 100
103Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
404 South Figueroa Street, Los Angeles, CA 90071
Getting there
7th St/Metro CenterLos Angeles Metro Rail7 min
Pershing SquareLos Angeles Metro Rail8 min
3532Reviews60Q+A100Room tips
Reviews
Traveller rating
- 1,003
- 1,379
- 702
- 248
- 200
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The hotel is like an old abandoned mall from the 80's or 90's with a hotel smack in the middle. It is not pretty and is a bit sad with lots of restaurants and stores closed, however the personnel is so welcoming, and nice and the food is good quality. The location is also excellent. If you can bypass the idea of staying at a luxury place and be OK with a 3 star property with a 5 star and comfortable service, this is a great place to be.
Read more
Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheWestinBonavenGM, General Manager at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 2 days ago
Thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. It sounds like you appreciated our advantageous location and good quality food. Our team members strive to deliver welcoming and comfortable service, and we're glad to hear they made your stay more enjoyable. Despite not being the luxurious setting you expected, we're happy that you consider our property a great place. We hope to serve you again in the future, perhaps in a way that changes your initial perception of us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here for a conference and the building is way cool and way confusing to navigate. Staff were around every corner every time I was lost to help me find my way from session to session. The main gentleman at the Flower Street entry was so friendly every time I entered or exited. The staff are the star at this hotel.
Read more
Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheWestinBonavenGM, General Manager at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 1 week ago
Abbey, it's delightful to hear you enjoyed your time at The Westin Bonaventure Hotel & Suites, Los Angeles. We appreciate your kind words regarding our unique architecture and our helpful team members. Our main colleague at the Flower Street entry will surely be gratified by your praise. Looking forward to your next stay with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Several of us came here for an event. Although we had written into the hotel and called regarding wanting close or connecting rooms, this was not communicated. Both of us are Elite Plat and Titanium and no upgrades. We able to eventually get rooms connecting but one was not ready. I was to be called when it was. Several hours later I went down to the front desk to check only to find out it had been ready for sometime. That was disappointing as I needed to get ready for the event that evening.
Read more
Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The hotel is quite large and confusing as the towers have different colored names. There is no...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Will L, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 2 weeks ago
Dear andreasW1155DV, I would like to follow up with you regarding your recent stay with us. It is clear that we fell short of our goal to meet the expectations you have come to expect from our property. Rest assured that your experience is not typical of the quality of service and hospitality we offer our guests. I am disappointed to hear that your experience here did not live up to the standards that we hold ourselves to, and I hope this experience does not deter you from returning to our hotel. Consequently, I want you to know that any comments and suggestions we receive from our guests are taken seriously. Please rest assured that I have shared your comments with my team, and I apologize for the inadequate and indifferent experience. Please let me know if your plans bring you back to Downtown Los Angeles, as I would like to personally ensure that your next stay goes smoothly.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely staff, a great location for a first visit to LA. But we couldn't connect to the wifi from our room, on the second night we called in and were automatically directed to off-property tech support who were very kind and said that they would escalate the issue. After 30 mins, I still needed wifi so I went to the lobby to try and connect to the lobby network. It was still not working and so I went to the reception thinking they would be able to help. The lady was very unhelpful saying there is nothing she could do, putting her finger up at me and made me feel so unimportant. She didn't even have the heart to ask what my concern for needing to connect to the wifi so desperately. Marriott staff was usually so kind, in the end a kind guest from the lobby offered her hotspot for 5 minutes and my issue was resolved. I am so disappointed to have met this terrible lady at the reception after the most lovely day at Disneyland. Its always the small things and in hospitality you should always care, no matter the race!…
Read more
Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TheWestinBonavenGM, General Manager at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 2 weeks ago
It's wonderful to hear you found the location of The Westin Bonaventure Hotel & Suites perfect for exploring Los Angeles, and that our team members made a positive impression. However, we regret to learn about your issue with the Wi-Fi connection along with the lack of satisfactory assistance you received when you raised the concern. Your experience is far from the standards we aspire to deliver and we appreciate that you have brought this to our attention. Rest assured that our team is committed to refining our services and ensuring that our guests feel valued. We hope there is an opportunity to restore your faith in our hotel on your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HORRABLE! The worse experience we had in 30 years of traveling. Got to the hotel and no one on the reception desk! After waiting for a while one person showed up. Asked her about restaurants in the hotel. She clearly lied telling us "there are many to choose from". After going in circles for 45 minutes we found out that either most of the restaurants were closed or had private wedding. Left us with one choice and that was the steak house and the bar. Wen to the steakhouse and was told by our waitress that the food is out of this world! Well for $100 a plate it better be right? WRONG! Bread was cold and hard. steak was nothing better than what you get at the local supermarket. Drinks were watered down........ After spending almost $400 decided to go to the bar. It was nice up there but the drinks were again all watered down with bunch of extra ice and a ridiculous price. This is how Marriott and Westin screwed up our 31st wedding anniversary. Well all disappointed we decided to just go and sleep. Got to the room and was even more surprised. The room was so small that we had to bump into each other jut to go to the bathroom. It was smelly and outdated. It seemed like we just walked into an old moldy house from the 1800 s . All angry and disappointed we just went o bed and left next morning. Did I mention the $50 parking fee?! Next day I received an email with survey. After sending a negative survey, I got a call from the hotel. I told him what happened and he never got back to me. I guess that's the norm for this hotel to screw people and then forget about maybe making it up to them and make them happy. …
Read more
Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Do not waste your time and money on this location.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Will L, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 2 weeks ago
Dear Toanbell, I would like to follow up with you regarding your recent stay with us. It is clear that we fell short of our goal to meet the expectations you have come to expect from our property. Rest assured that your experience is not typical of the quality of service and hospitality we offer our guests. I am disappointed to hear that your experience here did not live up to the standards that we hold ourselves to, and I hope this experience does not deter you from returning to our hotel. Consequently, I want you to know that any comments and suggestions we receive from our guests are taken seriously. Please rest assured that I have shared your comments with my team, and I apologize for the inadequate and indifferent experience. Please let me know if your plans bring you back to Downtown Los Angeles, as I would like to personally ensure that your next stay goes smoothly.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is okay. Stayed business for a week. But I have hard time to get a copy of receipt. I stayed extended, only have a part of the receipt, the rest has been a battle since and still. Accounting staff needs to wake up and taking calls or responding please! There is a useless website that doesn't respond either.
Read more
Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Get your receipt at check out or you will never get it
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mario Castillo, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 5 Nov 2023
Dear 614kez Hope to find you well, thank you for reaching out to us and for completing the review, unfortunately the information that we get from this review is not enough to locate your reservation, please reach out to me directly I will be more than happy to assist. Sincerely
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well this is definitely an “average” hotel in our opinion. We were allocated a room on the 15th floor but right next to the lifts. The room was a little shabby, and our toilet blocked on our 2nd night. The pillows were so soft we had to use 3 each. The cafe and restaurant were very expensive as was the gift shop. We ate on the Bonadventure Brewing Company restaurant on our 2nd night which was ok. There are a lot of restaurants and shops still closed at this location so there is limited choice, we didn’t use the pool but it looked inviting. The wifi in the rooms was dreadful, don’t bother. However every single staff member that we came across was great, this includes the staff at the cafe, in the shop and at the BBC. We probably wouldn’t return to this hotel but it wasn’t a bad place for a couple of nights to sleep. …
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ghassan Daboubash, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 9 Oct 2023
Dear Happytripper1974, I would like to follow up with you regarding your recent stay with us. It is clear that we fell short of our goal to meet the expectations you have come to expect from our property. Rest assured that your experience is not typical of the quality of service and hospitality we offer our guests. I am disappointed to hear that your experience here did not live up to the standards that we hold ourselves to, and I hope this experience does not deter you from returning to our hotel. Consequently, I want you to know that any comments and suggestions we receive from our guests are taken seriously. Please rest assured that I have shared your comments with my team, and I apologize for the inadequate and indifferent experience. Please let me know if your plans bring you back to Downtown Los Angeles, as I would like to personally ensure that your next stay goes smoothly. Please do not hesitate to contact me with any questions or concerns. Best Regards Ghassan Daboubash Assistant Front Desk Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BEWARE: We stayed back in April 2022, and I paid for 2 rooms for the entire stay using TicketsatWork.com. One room was for Myself, and my husband and the other room was for my son. They asked him for his CC even though it was paid for and stated it was only for room charges during the stay. No charges were made, and everything was good until May 2023 where they charged his credit card for the stay, 1 1/2 years later. When my son denied the charge, they fought him over and over again. Who does this!! They are criminals and no one is returning my call or even acknowledging my request to speak with someone in their accounting dept. I have sent them the bills and the proof that I paid for both rooms. They absolutely refuse to contact me. I would definitely think twice about staying here and I would certainly check your CC statements.…
Read more
Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Will L, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 15 Oct 2023
Dear 231cmw, I am reaching out to you regarding your recent visit to the Westin Bonaventure. First and foremost, we would like to thank you for taking our survey. Feedback such as yours allows us to locate points of improvement and build upon what we provide to our guests. I am disappointed to hear that your experience here did not live up to the standards that we hold ourselves to, and I hope this experience does not deter you from returning to our hotel. Please let me know if your plans bring you back to Downtown Los Angeles, as I would like to personally ensure that your next stay goes smoothly.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As requested by manager Francisco. I stayed at this property and as an Ambassador elite member. This hotel does not live as a true hospitality hotel where service and hospitality means everything. It actually means nothing to Francisco who lacks the Marriott experience, just completely rude. This is my second time at this hotel and my last.
Read more
Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Will L, Guest Services / Front Office at The Westin Bonaventure Hotel & Suites, Los Angeles
Responded 15 Oct 2023
Dear kaleol808, I am reaching out to you regarding your recent visit to the Westin Bonaventure. First and foremost, we would like to thank you for taking our survey. Feedback such as yours allows us to locate points of improvement and build upon what we provide to our guests. I am disappointed to hear that your experience here did not live up to the standards that we hold ourselves to, and I hope this experience does not deter you from returning to our hotel. Please let me know if your plans bring you back to Downtown Los Angeles, as I would like to personally ensure that your next stay goes smoothly.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 4 night at the end of our American holiday. Highly recommend the hotel. Looks great from the outside, really relaxing on the inside. Friendly staff. Large rooms with stunning views over LA. There's a pool, outdoor area, bar, restaurant, gift/essentials shop inside. Great visit
Read more
Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Not the right property for you?
There are more places to choose from in the Los Angeles area.
PRICE RANGE
₹15,085 - ₹23,085 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin bonaventure hotel los angeles, the westin bonaventure hotel and suites, westin bonaventure hotel, westin los angeles, los angeles westin
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
1358
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE WESTIN BONAVENTURE HOTEL & SUITES, LOS ANGELES - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about The Westin Bonaventure Hotel & Suites, Los Angeles
What are some of the property amenities at The Westin Bonaventure Hotel & Suites, Los Angeles?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Westin Bonaventure Hotel & Suites, Los Angeles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Bonaventure Hotel & Suites, Los Angeles?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Bonaventure Hotel & Suites, Los Angeles?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
Are there opportunities to exercise at The Westin Bonaventure Hotel & Suites, Los Angeles?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Westin Bonaventure Hotel & Suites, Los Angeles?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Bonaventure Hotel & Suites, Los Angeles offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Bonaventure Hotel & Suites, Los Angeles?
The staff speaks multiple languages, including English, Spanish, and Russian.
Is The Westin Bonaventure Hotel & Suites, Los Angeles accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.