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711 South Hope Street, Los Angeles, CA 90017-3803
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (566)
360
Panoramas (17)
Room & Suite (296)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 18/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Los Angeles
Updated 18/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 409 hotels in Los Angeles
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish, Chinese
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
263Restaurantswithin 0.5 km
40Attractionswithin 0.5 km
1447Reviews55Q+A100Room tips
Traveller rating
  • 951
  • 353
  • 82
  • 28
  • 33
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Muna M wrote a review Jun 2022
2 contributions
Miguel at the front desk greeted me upon arrival and made sure I got a high floor room--early check in (was charged 145) king room Great location! Located conveniently within The BLOC shopping center but the minute you step outside of that area, it's every man/woman for herself/himself. One day I needed to run to Walgreens literally just right across the street and I had to run past two homeless men fist fighting then I got into Walgreens and this woman was caught stealing, was cursing at the security guard then came back and threw a soda at the walgreens store so they had to clean it up. It is ghetto outside but the hotel itself is wonderful so long as you don't leave to go outside. Tried out Joey's DTLA right outside on my last night, had a great experience overall. The hotel is clean and quiet and the gym views of LA are wonderful. I would definitely stay here again!
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Date of stay: June 2022
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Trip type: Travelled on business
Room Tip: Higher floors are better
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Camper622092 wrote a review Jun 2022
3 contributions1 helpful vote
Beautiful hotel located near a lot of good restaurants! The room was clean when we arrived and was cleaned everyday we were there. I do wish there was a mini fridge in the room. My kids approved and I would absolutely stay there again in the future!
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Date of stay: June 2022
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Rjay A. wrote a review May 2022
San Francisco, California1 contribution
I’m a big app user for Marriott and I love staying with Marriott. This stay was excellent couldn’t been better! First of all I was able to check in early days prior to my reservation and was alerted as well once I landed LAX. Once I arrived to the hotel, it was very neat, clean and everyone was greeting me once I arrived. Francisco at the bell desk was very helpful helping my family and I work the elevator. He was also very friendly and helped us bring our luggage to our room. Upon check in a lady name Lynda H. And Monica where super helpful and friendly upon check in. Lynda was very helpful on recommendation for parking around the hotel, and we just rather valet it with them. Lynda was very helpful that she was able to get my family member across my room who was checking in the next day. I was not expecting this at all because I know how hard it is to get rooms close to each other but she made a way and it made the stay even better! I didn’t have to travel down hall or even different floors. Thank you to Lynda H., Monica, and Francisco for making our stay amazing. Amazing enough my wife and I are coming back in July! We love traveling to LA, and Sheraton might be our go to stay forsure!
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Date of stay: May 2022Trip type: Travelled with family
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Joan L wrote a review May 2022
2 contributions1 helpful vote
I've stayed at the Sheraton Grand Los Angeles a few time prior to this latest visit. I've always been very happy with my guest room and with the level of service from every staff member I've encountered. This last stay was a great disappointment. We were assigned to room 720. Upon check in we noticed the desk chair was missing. Later that evening we noticed that the desk lamp was also missing. I called guest services and the items were delivered to the room. At check in I was asked if I wanted the room to be serviced -- I'm pretty certain I said yes. The next day when I arrived back at the hotel in the late afternoon I found the room had not been serviced. I contacted the front desk and was told the agent had indicated "Refused Service" and the housekeepers had gone for the day. I ended up simply asking for clean towels and glasses. Overall, the attention to detail seems to have declined since my last stay in Dec. 2021. I know we are still in challenging times, but in my opinion, these are basic issues that should not have occurred. In the past I've told people about my positive experience staying at the Sheraton, but I'm not sure if this will continue to be my go-to hotel in DTLA.
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Date of stay: April 2022
Location
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Response from Tae Wan Kim, Guest Services / Front Office at Sheraton Grand Los Angeles
Responded 22 May 2022
Thank you for taking the time to write about your recent experience at our hotel. We truly apologize for all that has transpired during your stay and for the unsatisfactory standard of service. We are genuinely sorry to learn of your dissatisfaction and hope to be given other opportunities to welcome you to our hotel.
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Vic S wrote a review May 2022
Greenville, South Carolina395 contributions267 helpful votes
Was in town for our daughter's last (hopefully) graduation from USC. We usually stay at the various Marriott's near LA live, but the prices were thru the roof, so we gave the Sheraton Grand a try. Our daughter lives 10 minutes away, so we didnt have to park a car...that saved us 50$ a night...valet parking by the way 4$ every 10 minutes, so come on Uber/Lyft. My wife is Titanium lifetime elite with Marriott Bonvoy, so that got us a nice upgrade to a suite, so our son had his own room/bathroom, plus the nice lounge area we put to good use for inroom dining, and grad prep dressing. While the Marriott's were in the 4-500$ range, we were able to book 3 rooms for less than 300 (250-275) a nite, which really isn't bad for downtown LA..the front desk folks were friendly/plentiful, our keys kept dropping dead and had to be replaced three times...now on the subject of keys, it an weird system to get to your room you must ID yourself and your room number electronically at the base of the elevators each/ever time, takes a little to get used too, but given the area the hotel is in, security is critical. We loved having access to the conc lounge on the 26th floor for bfast, snacks, extra water, but closed sat/most of sunday, they send you to the District (a restaurant in basement) but you got to make reservations even while staying in the hotel, we found the staff uncooperative, and didn't care either way if you were hotel guest or not, so we skipped our meals there and went to starbucks...the hotel has back entrance to the BLOC which has stores/restaurants aplenty so you really dont have to drive or leave the hotel, Be wary of walking any distance from the hotel footprint as the area around it is really sketchy.
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Date of stay: May 2022
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Neil A wrote a review May 2022
1 contribution
The lobby was beautiul, the baggage team was very helpful, the front desk was courteous (thank you, Christina), the elevator system worked fast, the room was clean and the beds comfortable, and the breakfast and service in the Platinum Lounge was perfect (thank you, Lupe)! I could not have asked for a better stay at this price and in this location! 5 out of 5!
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Date of stay: May 2022
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Craig S wrote a review May 2022
2 contributions
Arena is such a sweetheart. We came to LA for a photo shoot and didn’t want to leave. We are local-ish, but the Sheraton and Arena helped us to have a vacation from the Santa Monica area while in town. I would wholeheartedly recommend this stay to a friend.
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Date of stay: May 2022Trip type: Travelled as a couple
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D List wrote a review May 2022
San Francisco, California2 contributions
Check in was smooth, was allowed to leave my so I didn’t have to take it to a meeting since I arrive very early. The rooms are great, I was upgraded to a deluxe king, which I am guessing is just on a higher floor. The room was clean and well appointed. Free water was available as was a fridge for your own use. The TV was a nice size, and you could log in with your Netflix/YouTube accounts and watch your own content. When I checked in - I was asked if I wanted housekeeping to service my room for the duration of the stay, and I responded with a “yes please,” as I usually need towels, and the bed requires a PHD to make right (trust me , I tried). Day 1 I did not get any service, which is fine, I just politely asked for service at the desk to ensure I had towels for the day, as they only stock two towels per day. Day 2 was fine. Day 3 I had a notification that I was exposed to COVID (though continued to test negative). So I asked the front desk to just have housekeeping leave two sets of towels out side my door and I would manage the remainder. Day 3 came and went - and no towels were ever delivered. I was able to make due, since I didn’t go into the office that day. All in all, the service was middle of the road at best - just didn’t seem to be any customer service except for the “yes sir” at the front desk. Outside of that, as the week went on - the quality of goods went down hill. The water glasses went from glass to the flimsy plastic cups. The towels were certainly downgraded and were more akin to a motel towel - a bit small and on the thin side. I realize some of this may be linked to COVID, but it still worth mentioning. They had a QR on the credenza which advertised “In room delivery” from 7am to 10pm. Don’t bother scanning it, the website is down and I was told at the front desk they discontinued any service to the room. So either there was a miscommunication - or that had been in that spot since before this round of the pandemic. All in all, I will stay here - the location can’t be beat (right on the 7th Metro stop, but be aware that the metro station in the Bloc proper closes around 7pm, you’ll need to cross the street). There are some great food options around here - and their own restaurant “The District” is decent for a hotel restaurant. It’s convenient to work. I will chalk this experience up to them being busier than usual and COVID. I’ll be back in July 2022 and will update my review as appropriate.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: The metro station closes at 7pm, but you can still access the metro across the street.
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Karen C wrote a review May 2022
Peterborough, United Kingdom1172 contributions363 helpful votes
Staff here are great. It’s always good when the welcome and check in are such a positive experience. We very much enjoyed our stay. Room was large and well equipped. The restaurant was relaxed and we enjoyed the food. Easy to walk to the museums we were there to visit.
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Date of stay: April 2022Trip type: Travelled as a couple
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Reggie SD wrote a review Apr 2022
San Francisco, California14 contributions
We checked in a littler earlier than usual because we caught an earlier flight in. Miguel at the front desk was more than helpful to accommodate us and help us out. The rooms are very nice and everyone was very friendly. We definitely recommend this place.
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Date of stay: April 2022Trip type: Travelled with family
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PRICE RANGE
$265 - $376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton los angeles, los angeles sheraton
FORMERLY KNOWN AS
Sheraton Los Angeles Downtown Hotel
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
496
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Frequently Asked Questions about Sheraton Grand Los Angeles
Which popular attractions are close to Sheraton Grand Los Angeles?
Nearby attractions include FIGat7th (0.3 km), FIDM Museum and Galleries (0.5 km), and Seven Bar Lounge (0.2 km).
What are some of the property amenities at Sheraton Grand Los Angeles?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Sheraton Grand Los Angeles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Grand Los Angeles?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Los Angeles?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Los Angeles?
Conveniently located restaurants include SUGARFISH by sushi nozawa, Bottega Louie, and Karl Strauss Brewing Company.
Are there opportunities to exercise at Sheraton Grand Los Angeles?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sheraton Grand Los Angeles?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Los Angeles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Los Angeles offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Grand Los Angeles?
The staff speaks multiple languages, including English, Spanish, and Chinese.