Comfortable stay in a good quality hotel. Unusually this hotel made up the rooms on a daily basis, which is not the norm anymore. Food was pretty good and service was good. Rooms were clean and tidy. Good location in Beverly Hills for access to shopping. Has good entertainment and a nice bar.
I had the opportunity to stay at Sofitel LA with my family last week, and I can honestly say that I was blown away by the level service provided by everyone. From Alec, Shakira, Alex and Iago at Front Desk, Zervado from Concierge, Marvin at Reservations and Farah, Marta and Sandra at the restaurant they were all absolutely amazing. The amount of passion that they put on their daily work is admirable, it’s not something that you see very often and it’s the main key to have your guests satisfied; I can sincerely say that they are what make your hotel magnificent! I will for sure be back, I have incredible memories from this wonderful hotel! Thank you so much for everything, José Manuel Delgado
I don’t understand how anyone rates this hotel as better than terrible. I am here on business and two nights during my 3 night stay offered a horrendous experience. The hotel is host two a nightclub with live jazz music and live salsa music that blares through the hotel until all hours of the night. I am staying on the 6th floor and it feels and sounds like I am in the middle of the dance floor. My hotel room walls are vibrating and in between gyrations you hear people laughing and screaming loudly. The hotel manager, while very sweet, was clear this is simply part of the hotel experience and that it’s very common for people to complain as it’s very disruptive. Don’t stay here unless you plan for an all night party.
When ever in Los Angeles my first choice of a hotel to stay at is Sofitel. Centrally located with an accommodating staff from the time you drive in to the friendly eager front desk to check you into your room so you can begin your busy day. The other important item that keeps me coming back are the beautifully designed comfortable rooms with bed and bathroom that parallel my own. On my last visit, I left my lap top in my room so I called the front desk when I got home. The front desk put me in touch with security Carlos Hill. Mr Hill was aware of my lap top and very helpful in getting it back to me as rapidly as time would permit. A big thank you to Mr Hill for defusing my frantic concern over my business computer and getting it back to me a day later.👍👍👍👍
I had a great stay at the Sofitel, without issue! The rooms are perfectly fine, but what really excelled was the service throughout my stay. The welcome from the front desk was very nice, and the cleaning staff were incredibly kind and thorough. What especially stood out was that I left something valuable in my room, and was able to contact the Security Dept which coordinated a Fedex delivery to my home with the lost item! I'm incredibly grateful to Kunfai for handling it with diligence and speed. Big shoutout to him!
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