The staff were pleasant. The room was clean and the bed was comfortable.The bar area was nice with decent cocktails and good buffalo wings. The valet were quick with retrieving my car. The location is convenient to LAX.
Bit of a pain to get to waiting for a bus for 10-15 mins (and not great sign posting… 1st floor and to your right coming out of the international terminal!). Check in/ out easy enough and room was modern/ comfortable. Vending machine and ice on our floor (10th). Restaurant had a decent atmosphere but food was a bit stale. 24/7 market if you arrive outside of typical hours and need a bite to eat. Shuttle bus back to the airport was every 20 mins (we left at 8pm). Ok if you’ve got a late/ early flight. If you connect with them directly, you can book a room for a few hours instead of paying the over night price.
Parking eas difficult. We had to get further information from parking attendees, vs. hotel staff even after we asked twice. The beds and pillows were not comfortable. Over all I probably wouldn’t stay here again if I visited.
All the staff was friendly and helpful. Rooms are a bit worn but clean. The offer of water when checking in or asking at the front desk was great. Especially for a tired traveler. The rooms are quiet and I didn’t feel cramped like some other hotels.
be very cautious of valet lot attendants as they will pocket your money without a receipt and fight you to prove it. not to mention a $55 a day to valet! Make sure your able to walk stairs to your upper floor rooms as the elevators go out and the only way is to walk up flights of stairs!
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