We loved the location and the hotel. Our room was very clean, modern, and spacious, and the staff were nice and helpful. The valet parking was easy, and our car came within minutes. And the hotel is on the DASH line.It was fun to be in Japantown with so many good restaurants. We would stay here again for sure.
We stayed 2 nights in this hotel last July to visit Los Angeles and Universal Studios. We are interested in Japanese culture and this hotel is located right in Little Tokyo therefore it was our best choice. Our room was clean but a bit outdated. There were many restaurants near the hotel, lots of food choices and there were some Japanese super market where you can find unique Japanese products. Many restaurants stayed up late at night. We enjoyed our day in the park and then explored Little Tokyo at night. We felt safe in the Little Tokyo area even at night.
This is a clean, well-appointed hotel in downtown LA. Beds are comfortable; bathroom was spotless. HVAC unit worked well. Little amenity touches like tooth care packets in the bathroom. Hotel staff very pleasant and helpful. Easy walk to many locations including great Little Tokyo restaurants. More like a 4 start hotel than a 3 star. Would recommend the hotel and would stay here again.
pros - clean - little restaurant inside - lots of sushi spots nearby - walkable to downtown - nice desk and chair to work - friendly check in cons - one of the elevators didn’t work while we were there and it took forever to get up and down - it was in the 90s and the ac in my room didn’t get cold enough
The front desk staff & manager were rude this time. They’re never warm, but we didn’t mind - we just want respectful behavior. We realize there are things the hotel can’t control - no place to eat due to the pandemic, scary neighborhood, human excrement on the sidewalks. Unfortunately, the hotel has gone downhill. No Japanese style toilet. No grab bar in the shower. No water bottles for purchase, so we went to the lobby (only 1 working elevator, so there was a long wait) vending machine. No slippers. Trash under the bed during 2 recent stays. The snack bar has unappetizing pastries. WiFi was terrible in the room & the lobby. A desk clerk admitted it’s always bad. Arrogance: We had an experience similar to mebharkins’s (Sept. 2010 review). We had questions about our reservation. The staff behaved as if they’d done me a tremendous favor by deigning to speak to me on the phone about it. LYING STAFF: Our experience was similar to Sahib Chandnani’s (Dec. 2021). We politely told desk clerk Marwan (dark hair, glasses, 40-ish) that we wished to speak to the manager. Marwan outright lied, initially claiming the manager was out until next week. We insisted until Marwan finally fetched her, & she (name starts with the letter A?) was condescending & argumentative. In contrast to front desk staff, housekeepers & security guards are welcoming & have friendly smiles. If Miyako wants return business, it needs to treat guests with respect & courtesy.…
Forgot to take pictures- but photos online are pretty accurate. Just some things to note: Beds are full size not Queen in case this is important. The bathrooms are a bit dated and not really efficient. No hooks near shower to hang towels or clothing. But there is a heated bidet on toilet which is pretty cool. The lobby and hallways are nice and more updated than the interior of guest room. But everything is clean and staff was nice. The location is great, busy, not isolated. Japanese Village right behind the hotel. The one negative that I have to note is that if you need extra time after checkout they will charge you a half-day rate. They will give you one complimentary hour like most hotels. But more than that, it’s 1/2 of that day’s rate BUT only for 3 hours. So, you’re paying $100 probably for 3 hours. We had a very late flight and had about 8 hours to waste. I might have paid the $100 to stay until we had to leave for airport but not for 3 hours.…
After over a week from check out, I am still waiting for $150 they made me pay as security deposit. They said it would be returned at check out. Where is my money?! I sent them an email about it and got no response. I call this stealing and I will take legal action if the money isn't returned.
I was extremely disappointed how the Miyako handled a situation where one of our gift bags was thrown away by the staff. I get it, accidents happen, but the staff could not have been more rude or less understanding. At first, the lady who worked at the front desk was very nice and let me know that we couldn't look through the garbage because the trash had already been taken out, but she said she would speak to a manager and see how they could help. However, the next day the situation completely spiraled when I had to deal with Harpan, another employee who works at the front desk. First of all, he wouldn't let me speak directly to the manager. He kept leaving our conversation to go "consult" but never let me meet the person in charge. Then, he claimed that the reason why the manager had decided they couldn't help me is because they believed we could be lying. He assured me that none of the staff had thrown it away (having never actually asked anyone), and told me that there was nothing that they could do because it is more likely that "I had just lost it." There was about $200 worth of gifts for my girlfriend that hadn't even been opened yet, and I was absolutely willing to dig through as many trash bags as it took to find it. Still, Harpan and "the manager" refused to work with me in any sort of way and denied any responsibility for the gift bag. I understand if there are extenuating circumstances, but claiming a customer is lying is terrible service. Would not come here again only because of the staff's treatment during this situation and the way Harpan and the manager chose to handle the aftermath. After about 30 minutes of arguing, they settled on waiving one day of parking (a whopping $30 fee) in order to get me to shut up. If the manager had handled this in a remotely considerate way (or actually talked to me), I would have no problem recommending the Miyako. Sad to see an otherwise pleasant stay ruined by the staff.…
I chose this hotel for the area and proximity to the train station. Oh and because it sounded kind of cool. Sadly, although the lobby was striking, there were things wrong. The bidet didn’t work and the toilet was extremely noisy. The shower was awkward and there was no refrigerator. I know it’s not a brand new hotel but it did seem lacking. The safe, which we did not use, had a door that would not close and hung out in front of the table for quite a distance. The workout room was okay, although rather claustrophobic. Sad all around. Maybe other locations are better.
I stayed here over 2 years ago and returned because I like being in the middle of all those wonderful Japanese restaurants. The hotel is of good quality, but the decor isn’t particularly Japanese. The most distinctive feature is the bidet! Otherwise, it was fine, except for one of the two elevators being out of service. The staff are really nice folks.