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Four Points by Sheraton Los Angeles International Airport

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3,056 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Los Angeles International Airport
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Showing 2,720: English reviews
Oakland, California
Reviewed 1 April 2013

Accommodations were impressive, especially given it was an airport hotel. Really appreciated the extremely helpful staff - especially Cameron! The lobby area was nice, the room was very clean and though a little small, the bathroom was equally well appointed. The location is great, making for easy transport to airport and close to freeways, etc. Much nicer than expected given...

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Helpful?
Thank Wayne R
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Thank you for the kind words! I'm really glad that you enjoyed your stay. We absolutely look forward to welcoming you back. Best!!! Phil GM

Vancouver
Reviewed 1 April 2013

Not a great experience in this hotel. You could hear the neighbors and their baby so clearly, it was almost like they were in the same room. The planes were very loud too. You would think, at an airport hotel, that they would get windows that would block the noise. We found the room dated, not very clean with incredibly...

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Helpful?
Thank Sandra I
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

At the end of the day we shouldn't ask our guests how their stay was, we should ask them how they slept. When you hear a baby throughout the night there is nothing that can make you happy with a hotel stay and everything becomes and irratant. I think you probably had a connecting room. The good news/bad news is...

Reviewed 31 March 2013

This particular hotel property, in my opinion, is not up to Sheraton's quality standards. Mildew on shower head, stained white bath towel and washcloth, bed sheets still damp from laundry, etc. Room needs updating. On the positive side, the bartender was friendly and very attentive. The food was very good. The selection of draft beer was excellent. The front desk...

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Helpful?
Thank Jim K
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Where we fell down here was on the "drivers of satisfaction". The room has to be spotless throughout. When it isn't it makes our time in the room and our sleep uncomfortable. In your shoes I would have been extremely upset and may have even scored us lower. On the other hand where we did well was on the "drivers...

Aiea, Hawaii, United States
Reviewed 30 March 2013

My oldest son and I were traveling with my husband, 2 other sons & our dog to my hubby's next duty station when we were seperated. Let's just say that American Airlines doesn't know how to treat military personel or their families... After getting booked on the next flight to Honalulu on Delta, my son & I started looking around...

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Helpful?
Thank HJM72
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

This hasn't been a particularly good group of reviews to respond to and as a GM it does get you down a bit when all focus is on happy guests and some still end unhappy. However, your review makes up for all of that! It is really rewarding to know that we took great care of you and your son...and...

Boise, Idaho
Reviewed 29 March 2013

I know it's difficult to find a decent hotel near LAX and I tried to choose wisely, reading the reviews on Trip Advisor. We just stayed in the Four Points LAX, and was really disappointed. Not sure what this hotel used to be, but they needed to do more extensive remodeling to make this a nice place. When we checked...

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Helpful?
Thank beckybeewee
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

All the good service, food, etc. mean nothing in a hotel when we can't get a good night's sleep. I'm sorry that we didn't get you in a good room...as a hint the Traditional rooms (150 out of 566) are in an enclosed exterior corridor wing. They are refurbished, well appointed and clean. However I have to honestly say that...

Hilton Head Island, South Carolina, United States
Reviewed 29 March 2013

We were stranded in LA after Delta caused us to miss out flight. Everyone here was very friendly from check-in to the resturant. We were able to get a discounted rate and they helped get us the toiletries that were in our luggage that made it to our destination. Great place to stay!

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Helpful?
Thank Tonya R
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

I'm glad we were able to take care of you after the missed flight. Delta has done that to me a few times and I really don't have good memories of where I ended up. I hope you have a chance to come again on better terms. Best! Phil

Bangalore
Reviewed 28 March 2013

Its one of the best hotels next to the airport, You have suites facing the runway and the SPG club lounge is great during evenings. The staff are pretty friendly and have an amazing breakfast buffet... Not much flight noises to disturb you... Great place to lodge...

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Helpful?
Thank Kiran N
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

At the end of the day the main goal of an airport hotel is to be an oasis in the midst of all of the travel stress. Thank you for the kind words! Very much appreciated!!! Phil GM

Pasadena
Reviewed 28 March 2013

We'll answer that question in just a wee bit. First, we attended a Convention this last weekend (March 22-24 2013). Even though we live in Pasadena, we decided to make a weekend out of it and spend Friday & Saturday night at the hotel. Not too bad of a drive, we left at 5:00pm and we're inside the hotel lobby...

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Helpful?
Thank Markmom18
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

I just ran out to see if Snooki was still here. Rats! :) Wow, thank you for the super thorough review. It should be really helpful for the folks working on their hotel decision. A couple of things...the vast majority of our guests prefer to self-park. Being at LAX unfortunately it would be impossible for us not to charge and...

Westcliffe, Colorado, United States
Reviewed 27 March 2013

We stayed for 5 days/4 nights. When we arrived we requested a refrigerator for medication. Took 3 hours to get it to the room. Once it finally got there, management comped us for the delay. 2nd night was Friday and there was a party in the ballroom two floors below us. We could hear the entire thing until after midnight....

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Helpful?
Thank Lisa-Marie C
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Its funny sometimes how reviews line up. I should have you talk to the guest who thought they saw Snookie above. There are some West Tower rooms that are above the San Diego Ballroom. There was a pretty sedate group in there and I know I didn't anticipate much noise or a late event. I apologize that we didn't get...

Hemet, California
Reviewed 26 March 2013

very nice experience. the room was wonderful, the staff friendly and I loved the restaurant/bar that was open late. The price is very very reasonable. I will definitely recommend this hotel and be back. The pool area is very clean and relaxing.

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Helpful?
Thank katherine w
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Some reviews I just want to say thank you. The positive feedback goes a long way with the staff who work hard to please a lot of guests with very different expectations and needs. THANK YOU!!! Come back and see us again. Best! Phil GM

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 

Additional Information about Four Points by Sheraton Los Angeles International Airport

Address: 9750 Airport Blvd, Los Angeles, CA 90045
Region: United States > California > Los Angeles > Westside
Price Range: ₹ 8,758 - ₹ 36,569 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Number of rooms: 563
Reservation Options:
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Also Known As:
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
4 Points By Sheraton Los Angeles International Airport
Four Points Los Angeles
Sheraton Los Angeles
Los Angeles Four Points
Los Angeles Sheraton
Hotel Style:
#78 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Los Angeles International Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Los Angeles International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In case of airline arranging comp accommodation get names and confirmation before leaving airport.”
 of 5 bubbles Bajangirl60, 22 Feb 2017 | Read review
“corner suite”
 of 5 bubbles parker428, 20 Feb 2017 | Read review
“Room was on upper floor and was very quiet - thanks....”
 of 5 bubbles Sjbrat112014, 15 Feb 2017 | Read review
“Hint - If you rent from Budget Rental Car - it's just across the street - makes for easy car return or pick-up.”
 of 5 bubbles mplsmarko, 10 Feb 2017 | Read review
“Bring your own Soap!”
 of 5 bubbles BorisMurchant, 2 Feb 2017 | Read review
5 of 5