The Wayfarer has a lot going for it. The location is close to the Convention Center (10 minutes walk), and there are many good restaurants and attractions nearby to fill out a business trip lasting a few days. I was able to walk to Little Tokyo, Walt Disney Auditorium, MOCA, Angel's Flight, the Last Bookstore, the Central Library, St. Vincent Court, LA Live, the Broad, Bunker Hill steps... there is a lot to do in DTLA. There's good food and drink in the lobby, and a rooftop restaurant and bar with the best views in the city. The rooms are appealing in a boutique kind of way, meaning they are smaller than normal hotel rooms, no-frills, but have creative touches (no closet but there are pegs on the wall; there's a desk but it's at stand-up height, or you can sit on a provided bar stool). There are great plug-ins, the bathrooms are well equipped, and the Wifi is good. I thought the bed was comfortable. The room lighting and atmosphere create a downtempo vibe, quite relaxing. Between the first time I stayed there right before the pandemic and the second, I felt the rooms took a bit of a beating; on my 2nd visit some of the drawers were off their rails and the bathroom seemed just a bit more grimy than I would like. I noted a couple additional issues, some of which could be addressed. The staff is friendly but I want them to banish the irritating phrase "Welcome in." How about just "Welcome," or... "Hello"? They were using some kind of strong floral scent in the lobby. It didn't get into the rest of the hotel, but it discouraged me from spending time downstairs. There was a day when I was counting on grabbing a croissant before my conference, but they randomly did not have any food available at breakfast. The other issue is that because the restaurant serves the general public, and the rooftop seems to be especially popular, there are tons of potentially loud and intoxicated people going in and out all the time, including in the guest elevators. You use your room key to access your floor, but with all the traffic, it does not feel all that private. There is a complementary 5 pm beer pour, which is cool, but the bartender seemed unclear on whether that's a daily benefit or once per stay. Seems like it should be pretty clear. Later I determined there's a daily amenity fee so it should be a daily beer. Out of a four night stay, there was only one day that I was present in the 5 pm hour anyway, so I didn't bring it up with the desk staff. (I still had to pay the fee every day.) Maybe, since the guests are paying, let them use the beer coupons any time the bar is open? And give them one per day if the barkeep is going to collect them? An amazing speakeasy has been installed in the basement, but it was never open for business during the hours I was at the hotel. Seems like a lost opportunity to pick up some late-night business. I tried sitting down there to do work on my computer but was told to leave. As an idea, they could turn it into a guests-only space at night to make up for all the traffic in the lobby. I'd return to the Wayfarer DTLA next time. It seems like a bit of a canvas where there could be some cool changes made. I might also be interested in seeing what you get in this part of town if you spend a bit more money.…
On my first night in this hotel, I was woken up at around 7 in the morning by two women having an extremely loud conversation in the room next to mine – even though I always sleep with earplugs on. I called the front desk and told them that two guests were being loud and that I couldn’t sleep because of it. The woman who answered my call said she’d send someone to tell them to keep it down. Nothing changed so I called back a while later and she said that the man she sent told her that he couldn’t hear anything unless he put his ear up to the door. I said that was insane because I could clearly hear the conversation from my bed and even more so when I slightly opened the door; there is just no way that anyone walking in the hallway wouldn’t have heard it. She remained quiet and I added “do you want me to take a video in the hallway?” just to prove that I was not lying and that what she said didn’t make any sense. I really don’t appreciate being gaslit by the hotel I’m staying in; I paid good money to be here and this employee is literally telling me that what I know to be true is somehow not. Their job should be to make sure I’m having a comfortable stay, not to deny reality! Anyway, she said she didn’t want me to take a video and told me that she’d go up herself along with the man she sent originally. A few minutes later, I heard knocking on a door, and the guests did lower their voices after that. I was able to go back to sleep until my phone rang a few minutes later. It was this same woman from the hotel telling me she told them to keep it down but that they weren’t fighting, they were just having a normal conversation. Ok? First of all, I never said they were fighting, I said they were being loud. Second, what does it matter if they were fighting or not? You can have a loud conversation or an argument at a reasonable volume, the point is that they should not be speaking so loudly. Third, they had already been told to lower their voices AND THEY DID, which enabled me to go back to sleep – so why are you waking me up with a phone call? I just saw this as more gaslighting, another opportunity to tell me that what she believed to be my version of the events wasn’t true – even though I clearly said “two guests are being loud” and never “two guests are fighting.” Needless to say, I will not be staying here again! I will say this, though: Milenia from the front desk was very friendly and helpful. I don’t remember the name of the employee that handled my call that day, but I interacted with Milenia when I checked in and when I checked out, and she was great. Edit: It has now been a week since I was there and I have not gotten my deposit back. This place truly cannot be any worse.…
I can't rate this hotel highly enough!The staff are super friendly and went out oif their way to make my stay as comfortable as possible.Xaviera the manageress is fantastic and Kevin's High Tea in Lilly Rose is to be experienced!The rooftop restaurant is amazing ,has a fantastic vibe and the Beyond Burger is my favourite along with the weekend brunch.The only thing this hotel lacks which I really wanted was a rooftop pool for days lazing around the views of LA are amazing.The location is perfect for shopping and the Metro is a 4 minute walk.The rooms are serviced regularly and are clean and comfortable.I would not hesitate in recommending this hotel to my friends .My advice is go for it you won't be disappointed
This hotel is okay. The location isn't great as dtla is mostly awful. Don't go to the 7 eleven across the road it's full of very dodgy characters and it's unsafe. The breakfast at the hotel is okay, I would avoid their brunch as most of the menu regurgitates the breakfast food for more money. Rooms are okay, comfortable. I have an ongoing issue with this hotel where I left with an invoice stating a 0 charge and a few days later 77gbp has been debuted on my card. The hotel are sending me marketing emails and yet not responding to my emails about the charges so I'll be raising this with the bank so they can reverse it. For this reason and the horrible unsafe area I wouldnt return to this hote.
This was an awesome stay! We booked this hotel for a staycation, we had initially came to visit the rooftop brunch and came back to stay at the hotel the rooms are small but super cute and comfortable the hotel does a great job of taking very good care of you. They provide two vouchers one for a complimentary beer from 5-7pm and another with credit for their cafe in the mornings those vouchers were definitely a treat. We had a great time and appreciate that check out is at noon. We had such a great experience the same day we checked out we booked our next stay within the next few weeks.
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