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The Westin Los Angeles Airport

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3,224 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Los Angeles Airport
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Showing 2,988: English reviews
Sherman, Connecticut
Reviewed 2 October 2013

I have to say, I am SHOCKED that Westin hasn't just unloaded this property. It is old and in serious need of an update, not to mention royally over priced for said condition. While I was lucky enough to stay on my company's dime (at the group rate) I cannot say I would have been happy to stay there at...

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Helpful?
Thank Robin C
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Robin C, We appreciate you taking the time to share your feedback with us. We are truly sorry to hear your stay was less than enjoyable, and was not a reflection of the service and standards Westin prides itself on. It is truly our desire to serve each of our guests with the care and attention they deserve. We...

Reviewed 30 September 2013

We stayed at the Westin LAX for 2 nights.. its quite a ghetto hotel and not very clean. Service is poor, they overcharge for parking. Everything is really average and yet overpriced in this hotel.. the restaurant, the room rates. Just a really dissatisfying experience overall.

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Helpful?
Thank niksharma
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello niksharma, We appreciate your feedback regarding your recent stay. It is truly disappointing to read that your time with us was not up to par with your expectations. We hope you will accept our apologies for the inconveniences we caused you. Please do allow us the opportunity to provide you with the personal, instinctive and renewing experience you deserve....

Los Angeles, California
Reviewed 29 September 2013

We always stay at Westins....the beds are always comfortable and you know you're getting a great quality hotel. That being said, this did not feel like a Westin to me. The only great thing about this hotel is the lobby, which is beautiful and grand. The room is tiny, with a very old rug and a teeny tiny bathroom with...

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Helpful?
1Thank Jennifer D
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Jennifer D, We appreciate you sharing your feedback from your recent stay here at The Westin Los Angeles Airport. We are saddened to hear that your experience was not up to par with your expectations and hope you will accept our apologies for any inconvenience! Please know for your future stay it would be our pleasure to provide you...

Christchurch, New Zealand
Reviewed 29 September 2013

Booked four nights through our travel agent on Executive floor with included daily continental B/F and evening hors d'ouvres . First evening and breakfast provided, but next three nights no breakfast or hors d'ouvres provided as they "don't provide on those nights" even though we paid extra $70 per day for this service!!! Reception staff unconcerned but offered us "coffee...

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Helpful?
Thank Dr0ssy
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Dr0ssy, Thank you for taking the time to provide us with feedback from your stay. We truly appreciate your business and are sorry to hear our property did not fulfill your expectations. We hope you will accept our sincerest apologies for the challenges you faced while staying with us. We hope you will give us another chance if you...

Huntington Beach, California
Reviewed 26 September 2013

We stayed one night and they are keeping our car for twelve days while we are on vacation. Very clean and nice hotel staff. We ate a light dinner in the bar area and it was very good. We plan on staying there whenever we fly out of LAX

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Helpful?
1Thank Priscilla P
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Priscilla P, Thank you for posting a review of your recent stay! We are thrilled to have the opportunity to welcome you back whenever you are flying in and out of LAX. It is truly our pleasure to serve you. Sincerely, Guest Experience Coordinator

Seattle
Reviewed 25 September 2013

Stayed here for the convenience (flying in/out of LAX, meetings in Culver City the next day) and wound up regretting it. When I first walked into the room it looked like a crime had taken place - every single lampshade was askew. While this isn't a cleanliness or functionality issue, it should have been a clue that things weren't that...

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Helpful?
Thank JulieInSeattle
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello JulieInSeattle, We appreciate you providing us with feedback from your recent stay. We are terribly sorry to hear of your experience during your time with us. It is truly our desire that each of our guests leave The Westin Los Angeles Airport feeling better than they did when they arrived. We hope you will allow us the opportunity to...

埼玉
Reviewed 25 September 2013

I stayed just for transit. This hotel is more than I epected. -Close to LAX-AP -Nice restaurant -easy acces to LAX-AP via shuttle bus -Clean room -Acceptable room rate I will stay again.

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Helpful?
Thank MangoWaffle
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello MangoWaffle, We thank you for sharing your feedback with us. We are happy to hear we are able to provide you with a convenient place to rest and renew. We look forward to welcoming you back again soon. Best, Guest Experience Coordinator

Reviewed 23 September 2013

Arriving in the states always feels good to me, especially the time that we arrived at this LAX hotel. The hotel is big, luxurious and has a nice pool on the roof. All you need when you arrive after a 13 hour flight! Don't expect anything from the neighborhood, when walking around it felt like a little ghetto. Go back...

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Helpful?
1Thank Vincent T
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Vincent T, We couldn’t thank you enough for taking the time to share your feedback from your recent stay with us. It excites us to read that we provided you with a place to relax and rejuvenate after a 13 hour flight! Please do let us know when your travels bring you back our way. Be Well, Guest Experience...

Singapore, Singapore
Reviewed 23 September 2013

I wrote a review on this Westin Location sometime ago. I thought I will not come back again. However as it was booked by my client, I gave it another try. The front desk was helpful this time and gave me the club floor when asked for a quite room. These are rooms facing the city instead of directly facing...

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Helpful?
Thank TaiLim
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello TiaLim, We thank you for allowing us the opportunity to serve you for a second time. We are thrilled to hear that we have exceeded your expectations and that you will be joining us again when your travels bring you back to Los Angeles. Thank you for sharing your feedback. We look forward to your return. Sincerely, Guest Experience...

Charleston, Illinois
Reviewed 23 September 2013

Due to airline negligence, our direct flight to Kauai was delayed by way of Los Angeles...this obviously colors my view of the hotel, since I should have been on Kauai at that point, not at a hotel near LAX. Having said that, I don't think this Westin meets the typical standards for a Westin. The staff was very nice and...

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Helpful?
Thank bobbi222
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello bobbi222, Thank you for taking the time to post a review. We are pleased to know that we were able to provide you with a place to rest and relax while you waited for your flight to Kauai. We look forwarding to welcoming you back again soon. Best, Guest Experience Coordinator

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 

Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045-5975
Region: United States > California > Los Angeles
Price Range: ₹ 10,362 - ₹ 17,181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
Reservation Options:
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport
Hotel Style:
#23 Luxury Hotel in Los Angeles
#56 Business Hotel in Los Angeles
#67 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Los Angeles Airport staff and other travellers.
26 questions
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Questions? Get answers from The Westin Los Angeles Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are several conferences going on in the building. I was on the back side of the building but it was quiet.”
 of 5 bubbles 739ilened, 22 Feb 2017 | Read review
“We had a junior suite which included the exec lounge that served evening snacks and a hearty breakfast”
 of 5 bubbles Maggie1234111, 20 Feb 2017 | Read review
“see if you can wangle club level”
 of 5 bubbles StevenW934, 16 Feb 2017 | Read review
“Any room here would, I believe, be an excellent room. Very clean and spacious.”
  • Boston Marrow squash from our garden
 of 5 bubbles UdallRayez, 1 Feb 2017 | Read review
“Lower floors are recommended for seniors with mobility problems.”
 of 5 bubbles RomeoFernandez, 26 Jan 2017 | Read review
5 of 5