The hotel is very clean and in great walking distance to everything. Stuff was super friendly, especially Marieta., our lady from the breakfast area . She was super nice and polite . She kept this place super clean and she went above and beyond to make sure everyone is taken care of . Free breakfast had a lot of choices for everyone. We will be back for sure. Thank you !
This hotel is centrally located for those needing to be in this area. Easy hop to the 101. Security perfect. Room 821, a suite was quiet, a requirement for us and very spacious. The Covid protocols in CA are a pain but understandable. A special shout out to Tania who was gracious, kind and help us square away some issues. We will be back!
We are family with teenager kids and new born baby. We are very happy with location and the services of the hotel. Breakfast is included and menu changed everyday. We especially get good service by Marieta- staff work in breakfast restaurant. She is nice, kind, friendly and supportive
We arrived super early. Our room was ready. The hotel in general & our room in particular were spotless. We are a large family & we were given extra sheets, towels and an extra quilt we were advised to put on the pull out to make it more comfy (taking that tip on). The staff was kind, attentive, courteous, helpful & just plain nice. Thank you Tania, Veronica, Maria & everyone else for making our stay memorable.
Room is good size for family of 4 with two kids. Great Location for many attractions! Typical Holiday Inn breakfast items, nothing is particularly bad or fantasic. Marieta in breakfast area was so friendly and helpful! Hotel staff overall is friendly and reacted to your requests in a timely manner. It would've been a 4 stars review if none these two things happened and I received no follow up as promised. 1. One personal items left on the room desk got taken away on the second day of our stay. A bikini top got removed from the desktop and nowhere to be found after we got back to our room at the end of 2nd day. After we reported it, GM called and provided some compensation regarding to the issue; however, fail to follow up to provide reasonable explanation. The official response was "we checked the laundry room towel pile, we found no such item." If someone intended to "take" people's personal item, they would not leave it in the hotel towel pile! I am not satisfy with this response. There is security camera outside of our room, it is very straight forward to check the video and can see who had accessed our room during that day and check. We received no follow up from GM 2. When I picked up my car from valet on third day morning, I notice both my odometer trip A and B got reset and showing 12 miles. I don't reset trip A until refilling the gas tank, I don't reset trip B until 1st of each month. So, someone with my car key, got into my car after I drop it off the night before, reset the meters and drove it for 12 miles at least. Who knows how much it was driven before meters got reset! During the phone conversation with GM, I requested to know the time when the car got removed from the hotel garage the time got returned, but I still did not hear back even though GM promised to check the video and revert back to me. I've never heard of valet parking would reset the odometer and drive for at least 12 miles to park. I can only reasonably assume someone drove our car the night before off the property for personal usage. 12 miles in Hollywood area can cover a lot of areas! Another note to add, even though, the hotel web-site shows parking option are both self and valet parking, I was told there is only "valet" option during the initial arrival by the valet staff and hotel staff. After the incident, I request to keep the key after valet staff parked the car, then they told me to park myself. So, be aware if you care, keep the key to yourself and insisting on parking it yourself! So far, from what I hear, there is no one be hold accountable for these two major issues, so, think twice before booking. My review above is solely based on the fact that I have seen/experienced. Suggesting to put away everything into your suitcase before leaving the room in the morning, and requesting keeping the key to yourself after dropping off the car or taking reading from your odometer before dropping it off.…
It was wonderful great customer service, the check in staff is friendly. They make you feel at home. The breakfast facility was amazing service especially with one and only Marieta, who is helpful, nice and friendly. Keep doing what you are doing. We really enjoy staying and looking forward for more trips
We had a great one night stay. The room was very spacious and the bed was very comfortable. The hotel has onsite parking for an additional fee which is very safe. The valet workers were wonderful and very helpful. The desk staff were very courteous and friendly. The breakfast was delicious with a nice variety. Marieta, that worked in the breakfast area was lovely, friendly and very attentative to everyone's needs. We would definitely stay at this location again.
Breakfast staff Marietta was so kind and helpful and kept the place super clean. When i booked the place, parking cost was not advertised which was $45.. the other staff was ok. Place is ok. Disappointed tht parking price wasnt clear when booking
Had a wonderful stay! This hotel is clean and rooms are quiet. Very close to all the fun places like Hollywood Walk of Fame and the Chinese Theater. Everybody was kind, specially Marieta who made our breakfast very enjoyable!
Marieta is the kindest lady we’ve met on our trip here to Hollywood. When entering the breakfast dining areas she greets every person with a smile and kind words. She is very attentive to each and every person in the room eating. She is constantly cleaning and restocking to make sure it is comfortable for everyone enjoying their wonderful breakfast. The breakfast here is amazing and she is just a added bonus to all of it. We have enjoyed our stay here at the Holiday Inn. We loved our spacious room. Everyone who works here has been very very kind and attentive to all of our needs. I would highly recommend staying here if you are coming to Hollywood. You definitely have to experience breakfast with Marieta! We will miss you Marieta!!!